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Modern day workplaces need to deal with significant information spread across multiple systems to provide exceptional Client, Employee and Partner experiences. In order to support stakeholders effectively, Generative AI-powered Virtual Agents provide an exciting opportunity. These agents can manage the context, access relevant information, and execute the required tasks to complete the request. These can act as an Assistant to an Employee or provide a Self-Service experience to a Customer or Partner.
Overview
A Virtual Agent can be integrated with many applications including Teams, Slack, Website, Mobile, and SMS. This can provide intuitive conversational interactions and support use cases in Customer Support, Human Resources, and Helpdesk environments.
We provide the following services:
- Virtual Agent Interface Design
- Conversation Design
- Preparation of Knowledge Bases
- Integration with Knowledge Bases
- Application System Integration
Our Virtual Agent framework and accelerator will support the rapid deployment of Virtual Agents to support many Use Cases. Tailored for diverse applications, the virtual agent is capable of aiding users in performing pre-set functions or responding to natural language queries while also referencing the sources of its answers.
Customization
With options to run either as a standalone application or embedded directly into your website, the virtual agent works as a chatbot to respond to pre-defined intents, while also conversing using natural language, coordinating a series of calls to foundation models, and employing additional enhancing tools in response to user input. The solution can range from a simple approach to varying degrees of complexity, utilizing multiple AWS services as best fits your needs.
Highlights
- Deliver Personalized Replies - Our agents will retrieve proprietary data pertaining to specific requests
- Utilize Broad Knowledge - Combine the agent's logical reasoning with the extensive data used to train various models available through Amazon Bedrock to generate responses for any customer inquiry
- Craft Informed Responses - Enhance agent replies with insights drawn from a reliable knowledge base
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
For technical inquiries, please reach out to us at aws-helpdesk@bounteous.com . For general information please visit our website at
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