Sold by: eGain Corporation
Deployed on AWS
eGain AI Knowledge Hub helps enterprises centralize, curate, personalize, and publish trusted answers for customers, contact center agents and employees. Using its award-winning knowledge automation and agentic capability, businesses can reduce service cost by up to 75%. Some of the largest banks, insurance companies, and healthcare organizations use eGain to improve customer experience and accelerate AI rollout.
Overview
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eGain Knowledge Intelligence Overview Dashboard
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eGain AI Knowledge Hub: Question Orchestration
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eGain AI Knowledge Hub: Duplicate Content Merge
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eGain AI Knowledge Hub: Resolve Content Conflicts
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eGain AI Knowledge Hub: AI Content Transformation
eGain Knowledge Hub for AI Knowledge Ops
eGain Knowledge Hub delivers trusted answers and personalized guidance to contact center agents and AI applications in the flow of customer conversations. eGain was named a Leader in the first-ever Gartner Magic Quadrant for Customer Service Knowledge Management Systems .
Key Features
Gen AI-Assisted Content Management
- Automated creation and curation: Agentic tools automate content sourcing, transformation, and curation.
- Governed authoring: Multi-step editorial workflows promote quality, consistency, and speed.
- Continuous improvement: Reporting helps teams optimize knowledge and AI guidance.
Personalized Knowledge Delivery
- Tailors content to the interaction context, agent role, and experience level.
- Adapts to regional and language preferences.
- Supports multiple profiles for multi-skilled agents.
- Exposes trusted knowledge to customers for self-service.
Multiple Knowledge Access Methods
- Instant answers powered by generative AI.
- Guided help for step-by-step problem resolution.
- Federated and faceted search through pre-built connectors.
- Conversational AI guidance for problem resolution and product advice.
Ready for Integration
- A rich library of 80+ CCaaS, UCaaS, CRM, and content management connectors.
- APIs and SDKs embed trusted knowledge in applications and workflows.
- MCP servers connect AI agents and assistants to governed enterprise knowledge.
- Ready-to-adopt integrations support leading contact center, CRM, collaboration, and digital experience platforms.
- Developer tools help teams build, test, deploy, and scale knowledge-powered experiences.
Multilingual, Multimedia Platform
- Create, curate, and manage rich multimedia content.
- Deliver localized interfaces in multiple languages.
- Scale to several thousand concurrent agents in distributed configurations.
Knowledge is instruction for AI
eGain helps organizations create, curate, govern, and deliver trusted knowledge to agents, customers, and AI applications. Focused, contextual knowledge reduces token costs by a factor of 10 compared with a typical RAG pipeline.
Security and Compliance
- SOC 2 Type II certification
- FedRAMP authorization
- HIPAA and GDPR compliance
- PCI DSS Level 1 Attestation of Compliance
- EU-U.S. Data Privacy Framework with UK Extension
- CSA STAR registration, including CAIQ and AI-CAIQ
- EU AI Act alignment emphasizing risk-based controls, transparency, and responsible AI
Prerequisites and Deployment
Buyers should identify the contact center, self-service, or AI applications where trusted knowledge will be delivered. Typical deployment takes 1-3 months, depending on scale and scope. eGain provides professional services and also works with a partner ecosystem for implementation.
Proven Enterprise Results
Drawing on best practices from more than 300 enterprise deployments, eGain helps organizations:
- Cut agent training time by up to 50%
- Boost First Contact Resolution by up to 37%
- Improve NPS by up to 30 points
- Drive self-service resolution by up to 80%
Getting Started
Highlights
- Named a Leader in the first-ever Gartner Magic Quadrant for Customer Service Knowledge Management Systems. Proven across 300+ enterprise deployments with measurable outcomes: up to 50% reduction in agent training time, up to 37% boost in First Contact Resolution, and up to 30-point NPS improvement.
- Personalized knowledge delivery adapts to agent role, experience level, region, and language in real time. Multi-skilled agents maintain multiple profiles and switch between them. Novice agents receive step-by-step guidance while tenured agents get streamlined answers - reducing onboarding time and improving consistency across the entire team.
- Enterprise-grade security with SOC 2 Type II, FedRAMP Authorization, HIPAA, GDPR, PCI DSS Level 1, and EU AI Act alignment. Integrates with leading contact center, CRM, and digital experience platforms through APIs, SDKs, and MCP servers. Scales to thousands of concurrent agents in distributed multilingual configurations with 99.5% to 99.9% uptime SLA.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Knowledge+AI | Knowledge Base with AI-powered Process Guidance (5 named users) | $1,470.00 |
Dimensions summary
This listing offers one pricing dimension under a contract model. You buy Knowledge+AI in units, and each unit covers 5 named users. This gives you a knowledge base with AI-powered process guidance. Named users are specific individuals assigned to use the product. To scale up, you add more units, which raises your covered user count in blocks of 5. Pricing grows in a straightforward way tied to how many user seats you need.
Top-of-mind questions for buyers
A named user is a specific individual assigned to use the product, such as a contact center agent. Each unit covers 5 named users. You count the distinct people who need access, then buy enough units to cover them in blocks of 5.
Named users get a knowledge base with AI-powered process guidance. This includes AI search with trusted answers and step-by-step case-based reasoning delivered in context. Users see a personalized experience based on their permissions and preferences.
Units are sold in blocks of 5 named users. When you need more seats, you add more units. Cost rises step by step with each block of 5 users. There is no partial unit, so you buy whole units to cover your assigned individuals.
www.egain.com
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Vendor refund policy
None
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Premier Support eGain offers 24x7 support to meet the mission-critical needs of enterprises.
Availability SLA eGain offers multiple availability SLAs, starting with 99.5% and going up to 99.9% uptime depending on your requirements.
Deployment and Onboarding Typical deployment timelines range from 1 to 3 months, based on scale and scope. eGain has a dedicated Professional Services team and works with a partner ecosystem to support implementation.
Support Channels
- Web portal: https://www.egain.com/egain-support/
- Contact page: https://www.egain.com/contact-us/
- Customer Support Policy: https://hd.egain.com/wp-content/uploads/contracts/policy_support_cloud.pdf
- Email: marketplacesales@egain.com
For questions about refunds or billing, contact marketplacesales@egain.com or visit the contact page above.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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