Sold by: Uniphore
U-Self Serve is a multi-modal virtual assistant that handles common queries and transactional interactions without the support of live agents. Self-service rates improve by over 35 percent as customers receive the answers that they need sooner and with minimal friction. If a customer does require additional support from a live agent, the virtual assistant hands off the interaction to the proper agent with the full context.
4.6
Overview
U-Self Serve provides partial or end-to-end self-service. The intelligent virtual assistant can verify callers, answer questions, understand customers intents and automate issue resolution via voice and chat channels. These capabilities are made possible by using NLP and a knowledge bot which can access predetermined knowledge bases.
U-Self Serve allows live agents to focus on high-value work. If, at any point, the call needs to be transferred to a live agent, this is done seamlessly with context. The low code-no code flow designer allows business owners to build, maintain or change experience flows without involving engineers. These flows can be shared across other Uniphore products, saving implementation time in a rapidly changing world.
Highlights
- More than a FAQ; complete tasks like an agent
- Knowledge bot for real-time extraction of information
- Multilingual support to serve a global audience
Details
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
U-Self Serve Bolt | Per text-based chatbot session buckets | $120,000.00 |
U-Self Serve Max | Per multi-modal chatbot session buckets | $180,000.00 |
Dimensions summary
You buy this product through prepaid session buckets under a contract. Two dimensions match different agent types. U-Self Serve Bolt bills per text-based chatbot session in buckets. U-Self Serve Max bills per multi-modal chatbot session in buckets, covering voice, chat, and text channels. Each dimension is a separate purchase, so you pick the type that fits your interactions. Pricing scales with the number of session buckets you commit to. You can buy one or both, depending on whether your needs are text-only or span multiple channels.
Top-of-mind questions for buyers
A session is one customer interaction with the virtual agent. U-Self Serve Bolt counts text-only sessions. U-Self Serve Max counts multi-modal sessions that span voice, chat, and text. Each session drawn against your purchased bucket counts once, regardless of message length within that interaction.
Both bill per session in prepaid buckets, but they meter different agent types. Bolt meters text-based chatbot sessions only. Max meters multi-modal sessions across voice, chat, and text channels. You can buy one or both. Your cost depends on which interaction types you route to each agent.
Pricing scales with the number of session buckets you commit to under the contract. The marketplace listing does not specify overage handling once a bucket is exhausted. To confirm how additional sessions are treated beyond your purchased buckets, contact the vendor.
www.uniphore.com
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Delivery details
Software as a Service (SaaS)
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Customer reviews
Bethany C.
AI Automation That Optimizes My Daily Performance
Reviewed on Aug 10, 2026
Review provided by G2
What do you like best about the product?
I like that some daily tasks can be automated using artificial intelligence to optimize my personal performance. The integration into Microsoft tools allows for optimization of tasks and increased efficiency in accomplishing day to day tasks.
What do you dislike about the product?
It does not fully integrate with all tasks I need help accomplishing, and there are still some tasks that I would like for it to accomplish but it still can not do in a secured network.
What problems is the product solving and how is that benefiting you?
It maximizes my time and efficiency, and offers completion of a variety of tasks - rather than only being able to perform one specific job like other AI assistants.
Connor L.
Efficient and User-Friendly Automated Service
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
I like that Self-Service Agent is super quick and easy to use. It allows my questions to be answered in a timely and efficient manner. I enjoy the quick and accurate responses, which means it works great as it is. The initial setup was very easy and quick, making it simple to start using the service.
What do you dislike about the product?
I thought it was great! I dislike nothing.
What problems is the product solving and how is that benefiting you?
I use Self-Service Agent to answer questions and execute multi-step tasks without needing a real agent. It allows my questions to be answered quickly and efficiently.
Nirpeksh C.
Fast, Easy Self-Service That Resolves Common Issues Quickly
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
I like that the self-service agent is fast and easy to use, and that it helps me resolve common issues without having to contact support.
What do you dislike about the product?
Sometimes it doesn't understand more complex issues, so I still need to contact human support for the assistance.
What problems is the product solving and how is that benefiting you?
It saves me time by helping me resolve simple issues and answer queries related to general questions and password resets. It also lets me share self-help guidelines with the end user.
Selena P.
24/7 Self-Service That Delivers Instant Answers and Cuts Support Costs
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
With 24/7 availability, lower operational costs, and reduced agent workloads, these digital tools give users instant, on-demand answers to straightforward issues, without the need to wait for a live person to respond.
What do you dislike about the product?
The main drawbacks of a self-service agent are the lack of a human touch, its limited ability to handle more complex issues, and navigation that can sometimes feel frustrating for users.
What problems is the product solving and how is that benefiting you?
A self-service agent can help tackle high support operating costs, long customer wait times, and human agent burnout. It does this by taking care of repetitive inquiries, offering 24/7 access, and deflecting routine tickets away from the main support queue so the team can focus on more complex issues.
Swetha R.
Efficient automation for routine customer chats
Reviewed on Jul 15, 2026
Review provided by G2
What do you like best about the product?
What stands out to me is how reliable the automated FAQ resolution is once it's configured. We used to get bogged down by dozens of identical password reset and basic shipping status questions every morning. Since deploying this, those repetitive tickets barely touch our main inbox. The transition from the automated agent to a live human is also seamless when a customer actually needs a hands-on agent
What do you dislike about the product?
The only real downside is that the bot can get confused if a customer doesn't ask a question in a perfectly straightforward way. If someone uses slang or phrases their problem uniquely, the AI sometimes gives a generic FAQ response that doesn't actually help them. It requires quite a bit of manual tweaking and training on our end to make sure it catches those odd phrasing variations.
What problems is the product solving and how is that benefiting you?
Before using this software, our support team was constantly underwater trying to keep up with basic customer questions. It solves that by handling the bulk of our first-tier inquiries completely on autopilot. The main benefit is that it frees up our senior agents to handle complex, high-value client issues rather than spending all day copying and pasting FAQ answers. It has noticeably improved our overall resolution time.