Studio Creatio

Studio Creatio is used in my company for loan origination. We have a loan workflow where customers apply for loans in our bank branches, and bank users fill out forms for each customer. The loan is then approved or denied by various departments, such as the loan department and the risk department, and this process continues until the loan is disbursed. My team, as a support team, is responsible for maintaining this workflow and for adding features or providing everything that is customizable for the users and for the business team.

Studio Creatio offers several valuable features, including easy customization through courses available on Creatio Learning, built-in AI capabilities, user-friendly design, and a well-designed user interface.

The customization aspect is particularly important to my team, as we handle every customization for the business team. Customization is straightforward through the no-coding platform built into Studio Creatio, where new features or workflows can be added through drag-and-drop functionality or parameterization, requiring no code at all.

We switched from Oracle Flexcube Banking Origination to Studio Creatio, and this transition was made possible only through Studio Creatio's workflows and process-building systems. Studio Creatio is more cost-effective compared to Oracle Flexcube, offers much better workflows, is significantly more user-friendly, and is much easier to maintain. We were able to build the entire process from scratch in approximately six months until production, and we have been using Studio Creatio for loan origination since that time.

Studio Creatio could be improved by enhancing the lessons and courses, as they are quite basic. The support team needs to handle some tasks before users begin the courses, but regarding the application itself, it performs well compared to the systems we used previously.

I have been using Studio Creatio for one year.

We switched from Oracle Flexcube Banking Origination to Studio Creatio, and this transition was made possible only through Studio Creatio's workflows and process building systems.

I cannot provide specific details regarding pricing or cost, as this is not my responsibility. However, I can confirm that it is significantly more cost-effective than Oracle Banking Origination, which we used for approximately five years. That system experienced constant problems, errors, and bugs that required fixing, which consumed considerable time and effort from team members. Studio Creatio is much simpler in comparison.

Before choosing Studio Creatio, organizations need to have a structured workflow of their requirements. If they determine that they need logic and AI capabilities, they should consider another platform. However, if they have a structured workflow and clearly understand what they are asking for or what they are doing, Studio Creatio is a solid choice.

For fixed processes, I would rate Studio Creatio a nine out of ten. However, for processes that require logical thinking and are highly complex with less structured flows, I would rate it a six out of ten. I chose nine out of ten for fixed processes and six out of ten for more complex, less structured processes because Studio Creatio does not excel at logical thinking, which is the key difference. The AI bot or agent in Studio Creatio is not as capable as larger competitors we use, such as cloud code or ChatGPT. My overall rating for Studio Creatio is seven out of ten.

My main use case for Studio Creatio is that we use it as the CRM platform to open the client's account for the banking side, meaning the personal accounts and company accounts for clients.

When a new client comes in, Studio Creatio is used as a backend system where the customer support checks the information and opens the client's account, but most of the process is made automatically by Studio Creatio with the help of our developers.

In my opinion, the best feature Studio Creatio offers is the low-code platform, where you can develop workflows for processes based on low-code technology.

Studio Creatio has positively impacted my organization mostly by speeding up the process at which clients can open an account, and we tried to shorten the time on an automatic flow to make it easier and reduce the time needed to open the account and ensure the entire workflow functions optimally.

I have been using Studio Creatio for almost six or seven months.

Regarding its stability, I see Studio Creatio as pretty stable.

I have not noticed any issues with scalability when expanding or adding more users to Studio Creatio.

Customer service rating: 3

I find the low-code platform very nice and easy to connect the processes based on some schema details compared to other tools I have used, as you can actually add parameters and use it for the process you want to know, but you need to know exactly which field you can use to create this workflow and check on the backend system.

My advice for others looking into using Studio Creatio is to explore because there are many options available. You should try to explore to find the best solution that Studio Creatio offers, and you just need to explore because there are many capabilities and features that can actually make your work easier with the product you want to develop, whether it is a CRM for customer support or marketing.

I chose a rating of seven because Studio Creatio is a multi-platform solution and you have many possibilities to meet customer needs for marketing and legal purposes across all platforms.

My main use case for Studio Creatio is to check the dashboard for ticketing stores, and my primary focus is support tickets for repair.

For support tickets, I use Studio Creatio by dividing everybody into categories, for instance, Ops Support, and I was Repair Support, so I would get an email notification, go to the repair section of Studio Creatio, reply, and put it in waiting for response or anything along those lines. It is just typical ticketing.

That was my personal main use case, but I know others in the company got much more into the details in other parts of it.

The best features Studio Creatio offers include the ability to see all of the tickets that are opened, closed, waiting, and everything along those lines, and I appreciate knowing that I have a clean box so I do not have to worry about tickets.

Having a clean box and being able to see all ticket statuses helps me in my daily work by letting me know that I have some free time to focus on my other tasks rather than worrying about support tickets at the moment.

Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use. We were not a big fan of that, so we switched, and the whole dashboard and everything is nice for everybody to see.

Personally, as someone who would reply to repair tickets, I did not notice significant improvements. It was just a little bit easier to keep track of, but I know for stores and everything, they loved seeing their numbers, they loved seeing where they were on the map, they wanted to see their standings and their numbers.

Studio Creatio can be improved by sending reminders to the people who were sending in the tickets because sometimes the waiting for response just sits in limbo for a while, and that could be a bit annoying.

As far as changes, it would be nice to be able to use my own email rather than the company email, especially since when you are on LinkedIn, it is possible you may be looking for a job and have experience using something like Studio Creatio.

I have been using Studio Creatio for about a year, maybe two.

I think Studio Creatio is actually pretty good in terms of stability.

I think Studio Creatio is actually pretty good in terms of scalability.

Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use. We were not a big fan of that, so we switched, and the whole dashboard and everything is nice for everybody to see.

I do not have any specific metrics to share about a return on investment, such as fewer employees needed or time saved, at this time.

It could be overwhelming at first, but do not worry, you will get used to it very quickly.

Here is a quick haiku: Tickets tracked with ease, clean dashboard brings clarity, better than Zendesk.

I would rate this product an eight out of ten.

I have been using Studio Creatio for about two years. My main use case for Studio Creatio is sales enablement and workforce real-time monitoring for the customer contact center.

The sales enablement use of Studio Creatio is basically to understand what the leads are coming in and then reassign them to the respective relationship managers automatically and sometimes manually. In terms of real-time monitoring, I created dashboards using Studio Creatio where I was able to have real-time monitoring for about 22 agents, including who is online, who is away, understanding the volume, as well as the AHT and all the SLAs.

Other than the average handle time that was not configured on Studio Creatio, the rest of the features were very helpful. Though sometimes it used to lag, the development team would help link with the product manager and sort it out.

I loved the dashboard creativity of Studio Creatio. It was simple to use, not so many features in calibration and all configuration. Adding, removing, and creating features was straightforward. System management information was also easier to access. It could take a lot of people and it is improvised and updated.

I find myself using dashboard creation the most because it gives me an analysis of the total number of people I am managing at the same time and it gives me a summary and analysis which is simplified and easier to present to the stakeholders.

Studio Creatio has positively impacted my organization because instead of using so many systems to do their work and to perform one duty as tools, it moved all the performance under one tool. Everyone is using Studio Creatio instead of using other ticketing systems, for instance. Everything is under one tool, which is Studio Creatio.

It improved agent productivity and also saved time, for instance, for regional or relationship managers. Instead of going to make a call separately, it was integrated and you would see when they are making a call. At the end of the call, they will get a ticket. Once they go online on Studio Creatio, they are able to make a call from the Studio Creatio display instead of going to make a call separately.

Specifically speaking, other than checking on the metrics for the contact center and ensuring that they are all aligned, you could have a workforce management tool under Studio Creatio that can be used for scheduling to make it easier instead of using different tools where agents can see their schedules and see their breaks.

I give it a seven because I still believe it is a work in progress, depending on how you are going to tailor-make it towards a certain client or business. There are still a lot of amendments that require to be done through the Studio Creatio team.

The review of Studio Creatio's AI capabilities is great. It is able to respond on time, assist, and make work easy, especially for agents. However, the one that was lacking in my case was the translation. It had to be improvised. They open another window to do the translation of language from one to translate to English. If this can also be added and considered, it will be perfect.

The accuracy and reliability of output from Studio Creatio are perfect, apart from those few that I have mentioned that should be probably considered.

It would take some time because of lagging. Everybody would have to stop doing it and maybe do it when everybody has finished their work, probably at night shift if everybody is in day shift or after business hours. That needs to be worked on.

I have been working in my current field for four years.

Studio Creatio is stable.

There are no scalability issues.

The customer support of Studio Creatio is perfect. As I mentioned, I was managing under 22 agents through Studio Creatio, and it was great, other than sometimes some faults due to lagging.

There was a previous tool that we were using, but everything was different. The CRM was different. The communication channel or the tool was different. The ticketing system was different. The switching was to bring everything centralized under Studio Creatio.

The experience with pricing, setup cost, and licensing was that licenses were very limited. To request another license would cost the organization extra. I thought it would have been probably made based on the vendor that you are customizing. The licensing should consider the price as well. To be honest, it was fair based on other platforms.

For my experience in Studio Creatio, I appreciate the opportunity to give this review. I would appreciate it if you could continue improvising the CRM for Studio Creatio as well. It is very helpful, and it can really manage a lot of people with less. Its operating system is quick.

Studio Creatio is a very useful, efficient, and cost-saving product. I would encourage others to use it if they want all items under one central location or all communication tools for the customer contact center under one place. Studio Creatio is the place to be. I would give this product a rating of seven out of ten.