Sold by: Zingly.aiÂ
GenAI + Data + Humans. Today's customers demand seamless, 24/7 service without the fear of lengthy traditional 1-800 and wait times, or frustration of dealing with yet another rigid chatbot. Built by industry insiders with a Fortune 100 financial services provider, Zingly is the new way to meet, onboard and build lasting relationships with your customers. Meet your customers where they are. Shatter the status quo by dismantling the age-old omnichannel myth, leveraging cutting edge GenAI and Zingly's innovative "rooms" technology to scale, modernize service operations, and make every interaction valuable. It's faster, cheaper, more secure, and friendlier than today's conversational-ai chatbots and 1800-calls. Eliminate friction and speed-up high engagement workflows like 401k rollovers, loan processing, customer acquisition & onboarding, and more. Innovate without disruption with a modern no-code-low-code platform that seamlessly integrates to your tech-stack.
Overview
Think outside of the 1-800 / hold-music / chat / omni-channel box. The future of customer experience is collaborative. The world is changing, and your customers are changing with it. Customers want to talk to you - so make your customer the hero and give power to your sales and service teams. That's why Zingly is here - the new way to connect with your customers. Today's customers demand seamless, 24/7 service without the fear of lengthy traditional calling and wait times, or the frustration of dealing with yet another rigid workflow-driven chatbot, or by a cold webform. Built by industry insiders in collaboration with a Fortune 100 financial services provider as design partner, Zingly Relationship-AI™ is the new way to meet, onboard and build lasting relationships with your customers. Your business deserves to meet your customers where they are -- web, app, and branches. Shatter the status quo by dismantling the age-old omnichannel myth, leveraging cutting edge GenAI and Zingly's innovative "rooms" technology to scale, modernize service operations, and make every customer interaction valuable. Zingly Relationship-AI™ makes customer engagement and online banking delightful and personal. It intelligently combines Data + GenAI + Agents to provide infinite scale for businesses and hyper personalization for customers to help drive revenue acceleration & lasting customer relationships. Zingly is faster, cheaper, more secure, and better organized than today's conversational-ai chatbots, webforms, and 1-800-calling. Zingly's persistent space eliminates friction and speeds-up high engagement workflows like 401k rollovers, loan processing, new member acquisition and onboarding, and many more. Innovate without disruption with a modern no-code-low-code (NC/LC) platform that seamlessly integrates to your tech-stack (CRM, traditional CCaaS, core banking).
Built for the modern financial services institution or enterprise, features include:
- Customer- and agent-facing GenAI for infinite scale and hyper personalization
- Persistent space for prospects, customers, and employees
- Drop-in, drop-out engagement
- All channels, at the choice of the customer (voice, video, screen share, media & file share)
- All touchpoints
- Secure (compliance, recordings, SOC2 Type 2)
- Turnkey integration with CRM, calendaring, UC, Core Banking, and your existing front- and back-office investments
- Accelerating time to win by 200%+
- Boosting conversion and win rates by 100%+
- Driving more results with the same resources -- 10x engagement rates, 5x the engagement per agent compared to traditional voice and omni-channel
Deliver the experience your customers & employees deserve -- with the results your business demands. So, why ring when you can Zing?
Highlights
- Accelerate time to win by 200%+
- Boost conversion and win rates by 100%+
- Do more than just deflect. Drive better results without more resources -- 10x engagement rates, 5x the engagement per agent compared to traditional voice and omni-channel
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Starting Platform Price | Starting price for Zingly Relationship AI Platform | $50,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AdditionalUsage | Additional Usage | $1.00 |
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Vendor support
Customer success is more than just receiving and resolving your product and service issues. We are here for you, your team, and your customers to succeed.
Regardless of who you are as a customer, our team wants to know what you, your teams, and your customers are experiencing with Zingly. To that end, Zingly offers standard customer support Monday through Friday, 6 am to 6 pm Pacific, along with stringent uptime and availability. 24/7 support can be purchased for additional fee, as can a dedicated Technical Account Manager.
If you are an existing customer, log in with your email address and submit a ticket directly: https://zingly.atlassian.net/servicedesk/customer/portalsAlternately , submit a ticket via email to support@zingly.atlassian.net , or go to https://www.zingly.ai and open a Support Room
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Generative AI Integration
Customer and agent-facing generative AI capabilities for scalable and personalized interactions
Multi-Channel Communication
Support for voice, video, screen share, media, and file sharing across multiple engagement touchpoints
Persistent Interaction Space
Innovative 'rooms' technology enabling drop-in, drop-out customer engagement with continuous context preservation
Security and Compliance
SOC2 Type 2 compliant platform with secure recording and comprehensive data protection mechanisms
Integration Capabilities
Seamless no-code/low-code integration with CRM, core banking, unified communications, and existing enterprise technology infrastructure
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Multilingual AI Agent Capabilities
Supports 100+ languages across 30+ voice and digital communication channels with pre-trained industry-specific skills
Large Language Model Orchestration
Multi-model LLM integration supporting leading AI vendors including Amazon Bedrock, OpenAI, Azure OpenAI, and others
Semantic Knowledge Management
AI-powered knowledge retrieval using semantic search and generative AI for contextual and accurate customer query resolution
Enterprise System Integration
Seamless integration capabilities with enterprise systems through over 100 prebuilt integration connectors
Conversational AI Architecture
Advanced Agentic AI platform combining generative and conversational AI technologies for intelligent customer interaction
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