Sold by: NiCE
Deployed on AWS
NiCE CXone is the AI platform that helps enterprises operate AI across the full customer experience, orchestrating engagements, teams, workflows, and systems into outcomes at scale.
CXone is for any enterprise that wants to move from manual, inconsistent customer engagement to an AI-driven model that's faster, smarter, and easier to manage.
With support for GDPR and sovereign data requirements, CXone delivers resilient, multi-region performance you can trust.
Overview
NiCE CXone is an AI-first customer experience platform that unifies data, people, workflows, and AI on a single foundation. Built on AWS, CXone is designed to support enterprise scalability, security, resiliency, and high availability while enabling organizations to deploy customer experience capabilities globally.
CXone enables organizations to deliver seamless customer engagement across voice and digital channels while replacing fragmented tools and reactive service models with AI-powered automation, enterprise-wide engagement orchestration, real-time employee intelligence, and continuous performance optimization.
NiCE provides AI-powered automation across three core pillars of customer engagement: Agentic Experience Automation, Workforce Empowerment, and Engagement Orchestration. Delivered within one unified platform, these capabilities help organizations streamline operations and scale AI-first customer experience initiatives across the enterprise.
Core platform capabilities include:
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Agentic Experience Automation to resolve customer needs from intent through fulfillment. Engagement Orchestration to connect channels, systems, human agents, AI agents, and enterprise workflows.
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Workforce Empowerment with real-time AI assistance, coaching, forecasting, quality management, and performance insights.
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Connected Customer Intelligence that activates intent, sentiment, behavior, outcomes, and operational data in real time.
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Omnichannel customer engagement across voice and digital channels with intelligent routing and workflow automation.
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Cloud architecture designed to support enterprise scalability, compliance, governance, observability, integration, and regional or sovereign cloud deployment requirements, including the NiCE European Sovereign Cloud where applicable.
NiCE enables organizations to turn every interaction into intelligent action. Purpose-built CX AI, connected data, and enterprise orchestration work together to help organizations deliver faster resolution, more personalized experiences, improved workforce performance, and consistent outcomes at scale.
Highlights
- Our easy to use application suite provides a smarter, more meaningful experience for contact center employees and customers by providing a seamless transition between self-service and agent assisted interactions including cross-channel elevation.
- Accelerate innovation, empower agents, and simplify administration with a single, modern cloud native architecture. Grow and operate with confidence while enjoying greater scalability, reliability, and security. All on a single platform.
- Get AI powered actionable insights to predict needs, delight customers, and engage employees like never before.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
NICE CXone | Cloud Native CXi Platform | $150,000.00 |
Dimension | Cost/unit |
|---|---|
Overage over Contractual Amount | $0.01 |
Dimensions summary
This listing has two pricing dimensions that work together under a contract. The first, Cloud Native CXi Platform, covers your committed use of the platform. You agree to a set amount of units for the contract term. The second, Overage over Contractual Amount, applies only when your usage goes past that committed amount. It bills the extra units separately. So your base commitment sets your expected volume, and the overage dimension handles any usage beyond it. This structure lets you scale up when demand rises without changing your core contract.
Top-of-mind questions for buyers
A unit maps to platform usage on the cloud-native customer experience system. The platform meters engagement across voice, digital, and workforce tools on a shared foundation. Your contract sets how many units you commit to for the term. Contact the vendor to confirm how units map to your specific configuration.
Usage beyond your committed units bills through the Overage over Contractual Amount dimension. It charges only the extra units, separate from your base commitment. Your core contract stays unchanged. This lets you scale up during demand spikes without renegotiating your committed volume.
Both dimensions bill independently and can appear together. The Cloud Native CXi Platform covers your committed units for the term. The Overage over Contractual Amount adds charges only when usage exceeds that commitment. In steady usage within your commitment, only the platform dimension drives your bill.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
We offer convenient global 24/7/365 technical support with enhanced cross-functional collaboration. https://www.nice.com/services/customer-support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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