Sold by: Ideal Systems
Deployed on AWS
Mobile One is a mobile app that allows you to handle NICE CXone calls from your mobile device. Fully integrated with NICE CXOne. Available for Android and iOS.
Overview
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Mobile One for NICE CXone (1)
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Mobile One for NICE CXone (2)
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Product video
Unleash the power of NICE CXone beyond your contact center with Mobile One, the Mobile App for NICE CXone.
Mobile One empowers your employees to handle customer interactions seamlessly from mobile devices. Whether you're a branch manager, salesperson, claims handler, advisor, relationship manager, field technician, doctor, nurse, home worker, store manager, or anyone else who interacts with customers on the go, Mobile One ensures you can manage and monitor interactions without compromising customer service. Expand your reach, enhance customer engagement, and elevate your organization's efficiency with Mobile One.
Available on iOS and Android.
This is a monthly subscription service where you pay for the maximum number of users who can access the product simultaneously (i.e. concurrent). This means you choose a plan based on the highest number of users who will be logged in at any given time. Minimum user amount: 10 users. Purchasable in volumes of 10 (10, 20, 30, ...).
Standard email support included in the price. Extended support with faster response times and SLA's optionally available.
Start your 10-day free trial today via our website.
Highlights
- Fully integrated with NICE CXone, including routing, skills, statuses and contacts.
- App-to-app integration with Salesforce
- Monthly subscription model. Start your 10-day free trial via our website.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Mobile One - 10 Users Pack | Pack of 10 concurrent users. Purchasable in multiples of 10 users (10, 20, 30, ...). | $299.90 |
Dimensions summary
This listing has one pricing dimension: a pack of 10 concurrent users. You buy licenses in multiples of 10, such as 10, 20, or 30 users. Pricing is based on concurrent usage, so a license can be shared across your field workers rather than assigned to one person. The contract is billed through AWS Marketplace and includes support. To scale up, you add more 10-user packs as your team grows.
Top-of-mind questions for buyers
A concurrent user is any active session in the mobile app at one time, not a named person. Because licenses are concurrent, they can be shared across your field workers. You need enough licenses to cover the number of people using the app simultaneously, not your total headcount.
Each pack includes support and all product features. This covers native voice interactions, recordings and transcriptions, AI-generated interaction summaries, and full interaction context for field workers. There are no separate feature tiers to buy. Every pack you purchase carries the same feature set.
You scale by adding more 10-user packs, in multiples of 10. There is a minimum of 10 users. Each added pack raises your license count by 10 concurrent users. Since billing is concurrent, add packs based on peak simultaneous usage rather than total staff.
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Vendor refund policy
No refunds. Free trial available.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Basic support, during business hours is included. Extended support programs can be provided on demand. monesupport@idealsystems.be .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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