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    IBM Instana Observability Operator

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    Deployed on AWS
    Instana Operator is a free, Kubernetes-native observability solution designed to run on Amazon EKS. Available as an Amazon EKS add-on, it provides real-time metrics, distributed traces, and AI-powered alerts - deployable in just a few clicks.

    Overview

    The Instana Operator delivers full-stack, high-fidelity observability for workloads running on Amazon Elastic Kubernetes Service (Amazon EKS). Available as a native Amazon EKS add-on, it simplifies monitoring by automatically discovering Kubernetes services, containers, and infrastructure components - without requiring code changes.

    To use the Instana Operator, you must have an active Instana subscription. You can buy or start a free trial at https://ibm.biz/aws_marketplace-instana_paygo 

    With Instana on Amazon EKS, you gain:

    • 1-second resolution metrics and full-fidelity distributed traces for every request
    • Dynamic service and dependency mapping across your Kubernetes workloads
    • SmartAlerts that detect anomalies and reduce alert fatigue through AI-powered root cause analysis
    • Fast deployment and upgrade cycles using the Amazon EKS add-on interface, managed directly through the AWS Management Console -Integration with over 300 technologies, including AWS services such as AWS Lambda, Amazon RDS, Amazon DynamoDB, and AWS Fargate

    Whether you are building microservices, operating a service mesh, or running hybrid cloud workloads, Instana provides DevOps, SRE, and platform teams with the visibility and context needed to optimize performance, maintain reliability, and accelerate remediation across the entire application stack.

    Please find a detailed guide on how to deploy Instana agents to Amazon EKS clusters at https://ibm.biz/instana-eks_add-on-blog_post 

    Highlights

    • Delivered as a native Amazon EKS add-on and accessible directly through the Amazon EKS console. Supports both managed and self-managed node groups. Provides auto-updates and lifecycle management aligned with your Amazon EKS cluster operations.
    • Gain 1-second metrics, full-fidelity distributed traces, and real-time dependency maps. Achieve complete visibility into Kubernetes components, containers, services, workloads, and infrastructure. Includes out-of-the-box support for popular technologies such as Envoy, Istio, Apache Kafka, PostgreSQL, Redis, and AWS services including AWS Lambda, Amazon RDS, and Amazon DynamoDB.
    • Automatically discovers containers, services, and dependencies - no manual instrumentation or configuration required.

    Details

    Delivery method

    Supported services

    Delivery option
    IBM Instana Observability Operator - Helm chart

    Latest version

    Operating system
    Linux

    Deployed on AWS

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    Pricing

    IBM Instana Observability Operator

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    This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Vendor refund policy

    All fees are non-cancelable and non-refundable, and Client shall not be entitled to a refund for any amounts already paid except as otherwise provided in the End User License Agreement (EULA).

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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    Usage information

     Info

    Delivery details

    IBM Instana Observability Operator - Helm chart

    Supported services: Learn more 
    • Amazon EKS
    EKS add-on

    An add-on is software that provides supporting operational capabilities to Kubernetes applications but isn't specific to the application. This includes software like observability agents or Kubernetes drivers that allow the cluster to interact with underlying AWS resources for networking, compute, and storage. Add-on software is typically built and maintained by the Kubernetes community, cloud providers like AWS, or third-party vendors. Amazon EKS add-ons provide installation and management of a curated set of add-ons for Amazon EKS clusters. All Amazon EKS add-ons include the latest security patches and bug fixes, and are validated by AWS to work with Amazon EKS. Amazon EKS add-ons allow you to consistently ensure that your Amazon EKS clusters are secure and stable and reduce the amount of work that you need to do to install, configure, and update add-ons.

    Version release notes

    Initial release of the EKS add-on for the IBM Instana Observability Operator

    Additional details

    Usage instructions

    Once the add-on is installed into your cluster, it requires final steps to configure IBM Instana Observability for your environment:

    Steps to complete the IBM Instana Observability configuration:

    1. On the home page of the Instana UI, click "Deploy Agent".

    2. On the agent deployment catalog page, click the tile "Kubernetes - Operator".

    3. Enter the cluster name and the agent zone (optionally) that you want the cluster to be part of. The cluster name (<your_cluster_name>) is the customized name of the cluster that is monitored by this daemonset. The agent zone (<your_zone_name>) is used to customize the zone grouping, which is displayed on the infrastructure map.

    4. Create a custom resource YAML file by copying the YAML template provided in the Instana UI. The YAML template is pre-filled with your agent key, host agent endpoint, cluster name, and agent zone.

    Final step

    Apply the custom resource YAML file you created in step 4:

    "kubectl apply -f instana-agent.customresource.yaml"

    Optional

    Edit the custom resource YAML file:

    The Instana agent custom resource supports the exact same configuration as the Instana Helm chart. For a detailed list of all the configuration parameters and examples, see Instana Helm chart documentation at https://ibm.biz/BdGUdn 

    Extended information

    This product requires an ongoing internet connection. The following ongoing external services are required to properly function:

    • Instana SaaS backend and valid Agent key

    With default settings, the EKS cluster needs access to the IBM Container registry at icr.io and to the IBM Instana Maven repository at artifact-public.instana.io.

    Required configuration options in the Instana Agent CustomResource:

    • Instana SaaS endpoint URL and port: You can get your Instana SaaS endpint URL and port from the "Install Agents" page in the Instana UI.
    • Cluster name: The cluster name is required to identify your EKS cluster in the Instana Kubernetes view.
    • Agent key: The Agent key authorizes IBM Instana Observability to send data to the Instana SaaS platform. You can get your Agent key from the "Install Agents" page in the Instana UI.

    The following container images will be deployed during installation:

    • ibm-software/instana/agent
    • ibm-software/instana/operator
    • ibm-software/instana/k8s-sensor

    For manual installation of IBM Instana Observability into EKS or Kubernetes, follow the steps as layed out in the official Instana documentation here: https://www.ibm.com/docs/en/instana-observability/current?topic=agents-installing-amazon-elastic-kubernetes-service-eks 

    Support

    Vendor support

    Support contact at https://ibm.biz/instana-support 

    Pricing FAQ: https://ibm.biz/instana-pricing-faq 

    We also offer shared Slack Channels during trial and subscription.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    6 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Edith M.

    Easy installation and instrumentation of metrics

    Reviewed on Feb 16, 2023
    Review provided by G2
    What do you like best about the product?
    Well-distributed board, very good level of logs and performance. Additionally, instrumentation in less complex or legacy projects is very easy.
    What do you dislike about the product?
    Setting up legacy projects for custom metrics is quite complicated, as we find little information or examples for this.
    What problems is the product solving and how is that benefiting you?
    we have custom metric panels, where we can monitor the health of our applications, as well as alerts in case of incidents, and we also use them to track changes when we make deployments.
    Financial Services

    Provides precise measurements for resource usage within the infrastructure and requests for API endpoints.

    Reviewed on Aug 27, 2021
    Review provided by G2
    What do you like best about the product?

    Receive a timely notification if anything goes wrong in the infrastructure.

    What do you dislike about the product?
    It consumes more resources when we run it on a Kubernetes cluster.
    What problems is the product solving and how is that benefiting you?
    To check the latency for different endpoints, resource (CPU, Memory) usage in our infrastructure.
    Recommendations to others considering the product:
    Highly recommend it
    Leisure, Travel & Tourism

    Excellent tool!

    Reviewed on Dec 03, 2020
    Review provided by G2
    What do you like best about the product?
    Easy usability and configuration, it is a very complete tool
    What do you dislike about the product?
    Infrastructure aspects can be improved
    What problems is the product solving and how is that benefiting you?
    I have a centralized platform to analyze traces and assist in understanding occurred problems.
    Fagner L.

    Best APM on the market. Transparent implementation and delivers value very quickly.

    Reviewed on Dec 03, 2020
    Review provided by G2
    What do you like best about the product?
    I currently work connected to Instana all day and have also used it in my last 3 jobs.

    The deployment is very simple and the time to start delivering value is very quick.

    Other tools on the market are very complex compared to Instana.

    Our training and knowledge rollout process is very fast because the tool is very intuitive.
    What do you dislike about the product?
    I only had problems in the past with deployment in very old .net, but with PHP and updated languages, everything is quite simple.
    What problems is the product solving and how is that benefiting you?
    Instana solves various problems in my day-to-day.

    I use it a lot to provide visibility to developers and fix issues before the end client raises an alarm.

    Instana displays information in a very simple and accessible way for any level of developer.

    I have a complete trace of requests without needing to make any changes to the application.

    The AI process and deviation identification is very cool and automatic.
    Recommendations to others considering the product:
    I have used most of the tools on the market.

    I really like Instana because it is focused on APM and has a very simple deployment process.

    The delivery of value is momentary.
    Apparel & Fashion

    Very intuitive APM and a great help for detecting problems

    Reviewed on Dec 01, 2020
    Review provided by G2
    What do you like best about the product?
    Speed in metrics, quick queries, and problem detection
    What do you dislike about the product?
    The user profile could be improved so that they only see business units that one assigns.
    What problems is the product solving and how is that benefiting you?
    Bottlenecks, call with errors, overall improvement of our applications
    View all reviews