Sold by: Help ScoutÂ
Deployed on AWS
Free Trial
12,000+ businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks. It's the only support platform built to scale the human touch (instead of replacing it) with unlimited seats and AI tools on every plan. Create your free account to get started in minutes.
Overview
Help Scout is the go-to support platform for growing businesses. It's quick to set up easy to use and allows teams to manage all support interactions whether through email live chat social media or self-service in one unified platform. With unlimited seats included, teams can collaborate effortlessly, no matter its size.
With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of the platform's AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%.
It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.
Core capabilities include:
- Inbox that centralizes customer conversations across email, live chat, and social media
- Knowledge base management
- Self-service tools
- AI-powered features
- Real-time reporting and analytics
- Over 90 Integrations
Plans & Pricing: Each plan has a different feature-set & pricing: https://www.helpscout.com/pricing/Â
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@helpscout.com , for a private offer.
Highlights
- Inbox to centralize conversations: Streamline all your customer interactions, email, live chat, and social media, into one platform that boosts productivity and fosters collaboration.
- Self-service tools to give customers 24/7 access to instant answers for common questions, and reduce your team's email volume by 30%.
- AI features to boost productivity: With just a few clicks, Help Scout's AI drafts responses, answers questions, summarizes threads, and refines message tone, speeding up replies and enhancing customer satisfaction.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Free | Up to 100 contacts, and unlimited users. | $0.00 |
Private Offer | Contact us for private pricing at AWS-Marketplace@helpscout.com | $0.01 |
Standard | Starts with 100 contacts, and unlimited users. | $300.00 |
Plus | Starts with 200 contacts, and unlimited users. | $900.00 |
HIPAA (Add-On) | Available on Standard and Plus plans. Included on Pro. | $1,200.00 |
Advanced Security (Add-On) | Available on Standard and Plus plans. Included on Pro. | $1,200.00 |
API Access for Standard (Add-On) | Available on Standard plan only. Included on Pro. | $600.00 |
API Access for Plus (Add-On) | Available on Plus plan only. Included on Pro. | $1,200.00 |
Additional Inbox (Add-On) | Available on all plans. | $120.00 |
Additional Doc Site (Add-On) | Available on all plans. | $240.00 |
Dimension | Cost/unit |
|---|---|
Additional usage over contracted amount, billed at your plan rate. | $0.01 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Best in class support 24/6 via chat or email at help@helpscout.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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383 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Tracey S.
Help scout review
Reviewed on Jul 31, 2025
Review provided by G2
What do you like best about the product?
I like that help scount is so easy to use and send emails to colleges
What do you dislike about the product?
it loses connection sometimes and i wish it didnt have connection issues
What problems is the product solving and how is that benefiting you?
helps me with daily work issues
Steven B.
Used Helpscount as Helpdesk specialist
Reviewed on Jul 30, 2025
Review provided by G2
What do you like best about the product?
The ability to look up past cases by keywords, reply to customers by aggregating past replies and easily track incoming issues.
What do you dislike about the product?
Nothing at this time, at least. I am sure there are shortcomings.
What problems is the product solving and how is that benefiting you?
Tracking customer issues, replying with the best and most current available information.
Zameika E.
Not as expansive as I’d like
Reviewed on Jun 06, 2025
Review provided by G2
What do you like best about the product?
I would say I love the clean cut look of its system
What do you dislike about the product?
It needs more features. Phones, AI agents
What problems is the product solving and how is that benefiting you?
Contacting clients efficiently
E-Learning
Help Scout, the Essential Customer Support Platform
Reviewed on May 28, 2025
Review provided by G2
What do you like best about the product?
It is user-friendly, very efficient, and reliable. Allows easy integrations with other systems. Ease of interaction with customers from the support side.
What do you dislike about the product?
I can't think of any at this time. I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
Solving problems related to customer support and communication, specifically by providing a unified platform for managing customer interactions across various channels. This platform streamlines support operations, enhances customer experience, and enables collaboration among customer-facing teams.
Fahim M.
One of the best support portal I ever used
Reviewed on Jan 02, 2025
Review provided by G2
What do you like best about the product?
mail delivery was the faster like google mail. their documentation and blogs are super friendly.
What do you dislike about the product?
not open source and can't modify features from subscribers end. can't add large size of attachment file.
What problems is the product solving and how is that benefiting you?
can manage thousands customer in one dashboard.