Help Scout
Help ScoutReviews from AWS customer
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Easy Accessible Historical Data
What do you like best about the product?
Helpful to identify the old data quicker than my outlook.
What do you dislike about the product?
Interface need to be little softer, sometime I felt it need to improved
What problems is the product solving and how is that benefiting you?
data finding
Help scout
What do you like best about the product?
Help Scout is customer support or help desk tool which is mostly used in our oraganisation to provide customer support to our customer and resolve their quarry. We can also make record of provided support by creating ticket on help scout .
What do you dislike about the product?
Some time its advance feature require subscriptions either monthly or annually. sometime it is not secure than other helpdesk tool .
What problems is the product solving and how is that benefiting you?
Help scout is used for providing customer support to our customer . we can also create ticket and maintain records or providing support which make profe of customer query.We can also choose language for proding support.
Help Scout; Scalable Help Assistance from the App, But Still, Work in Progress
What do you like best about the product?
Help Scout is users and customer focused, ensuring that the UI is accessible and articulate
The app has a shared inbox, that all conversations are shared by any individual in a firm
The knowledge base availability from Hep scout makes our customers find solutions alone
The tool foster live chats, a fruitful way of addressing issues that arise anywhere any time
The app has a shared inbox, that all conversations are shared by any individual in a firm
The knowledge base availability from Hep scout makes our customers find solutions alone
The tool foster live chats, a fruitful way of addressing issues that arise anywhere any time
What do you dislike about the product?
Help Scout is work in progress, where multiple services are not yet automated
The reporting capabilities from Help Scout are shallow and they need advanced support
The reporting capabilities from Help Scout are shallow and they need advanced support
What problems is the product solving and how is that benefiting you?
We use Help Scout technology to handle customers concerns in a centralized manner and all departments share inboxes
Repeat questions are answered by the incorporated Knowledge base, which contains all the relevant information required
No collision when handling customers challenges due to the clarity in shared roles
We consistently evaluate the responses our team issues to our customers to ensure no errors occur
Repeat questions are answered by the incorporated Knowledge base, which contains all the relevant information required
No collision when handling customers challenges due to the clarity in shared roles
We consistently evaluate the responses our team issues to our customers to ensure no errors occur
Utilizing Help Scout to simplify day to day customer service
What do you like best about the product?
Technical support is #1. They're team is constantly updating features and notifying their customers with new information and products in a way that isn't salesy or pushy, but purely informative.
What do you dislike about the product?
The way emails are produced/created can be confusing with the newest update, but once you get the hang of it it's not so bad. I do prefer the original style from 2020 when we first started utilizing Help Scout
What problems is the product solving and how is that benefiting you?
Before Help Scout we would manually login to multiple different email platforms to respond to our customers. Now all email inboxes and live chat are all in one, convenient place.
Overall great product
What do you like best about the product?
I like how simple it is to use to create help docs
What do you dislike about the product?
Sometimes I wish it had more advanced functionality in the HelpDocs module like team collaboration in edit mode and article filtering to search and the ability to download a list of all articles for example
What problems is the product solving and how is that benefiting you?
Provide easy ability to create and publish support content, modify on the fly and see history of article revisions.
Help scout review
What do you like best about the product?
I like that help scount is so easy to use and send emails to colleges
What do you dislike about the product?
it loses connection sometimes and i wish it didnt have connection issues
What problems is the product solving and how is that benefiting you?
helps me with daily work issues
Centralized Support That Connects Perfectly With HubSpot
What do you like best about the product?
The shared inbox keeps all client conversations organized in one place, and the HubSpot integration automatically adds context to every interaction. Saved replies make it easy to respond quickly and consistently, and having the Knowledge Center built into the same platform makes supporting clients even easier.
What do you dislike about the product?
Reporting can feel a bit limited at times, and more customization options for workflows would be helpful.
What problems is the product solving and how is that benefiting you?
Help Scout centralizes all client communications, saved replies, and our Knowledge Center in one place, making it much easier to manage support.
Used Helpscount as Helpdesk specialist
What do you like best about the product?
The ability to look up past cases by keywords, reply to customers by aggregating past replies and easily track incoming issues.
What do you dislike about the product?
Nothing at this time, at least. I am sure there are shortcomings.
What problems is the product solving and how is that benefiting you?
Tracking customer issues, replying with the best and most current available information.
Not as expansive as I’d like
What do you like best about the product?
I would say I love the clean cut look of its system
What do you dislike about the product?
It needs more features. Phones, AI agents
What problems is the product solving and how is that benefiting you?
Contacting clients efficiently
Help Scout, the Essential Customer Support Platform
What do you like best about the product?
It is user-friendly, very efficient, and reliable. Allows easy integrations with other systems. Ease of interaction with customers from the support side.
What do you dislike about the product?
I can't think of any at this time. I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
Solving problems related to customer support and communication, specifically by providing a unified platform for managing customer interactions across various channels. This platform streamlines support operations, enhances customer experience, and enables collaboration among customer-facing teams.
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