Trelica by 1Password (for existing customers)

What do you like best about the product?

Easy to use and very secure. It integrates well within my organization, and it’s quick and reliable in day-to-day use. The pricing feels fair and competitive, and the deployment process is fairly seamless overall.

What do you dislike about the product?

It would be helpful if the mobile app improved its real-time communication features.

What problems is the product solving and how is that benefiting you?

It has been phenomenal at helping with password storage, both personal and shared.

What do you like best about the product?

I find having a single, secure repository for hundreds of passwords is a huge time saver. The ease of use also makes it far more likely that our staff will use secure passwords, creating a more secure environment.

What do you dislike about the product?

A small percentage of websites seem to block pasting passwords, which can prevent 1Password from filling in the username and password automatically. That’s especially frustrating when you’re using secure passwords, since they can be clunky and time-consuming to type out by hand.

What problems is the product solving and how is that benefiting you?

1Password eliminates the need to store passwords in spreadsheets and reduces the temptation to reuse the same common password across multiple logins.

What do you like best about the product?

1Password has become one of the tools I use constantly throughout the workday. The browser integration is probably the feature I value most. It makes signing into websites and applications extremely quick because credentials are available directly where I need them without having to open a separate application, search for the account, and copy and paste passwords.

I also really like the built-in one-time password functionality. Having 1Password store and generate one-time passwords alongside the associated login makes MFA much more convenient. Instead of switching between a password manager and a separate authenticator app, I can complete the entire login process from one place. This is especially valuable when you work with a large number of systems and accounts throughout the day.

From a UI/UX perspective, 1Password is clean, intuitive, and easy to navigate. The browser extension integrates naturally into my workflow, and searching for credentials is fast. Performance has also been reliable; I rarely have to think about the application itself because it is simply there when I need it.

The biggest benefit for me is the combination of security and efficiency. It makes it practical to use unique, complex passwords and MFA across many accounts without adding a lot of friction to everyday work. That saves time while encouraging better security practices, which provides good value and ROI.

Onboarding and day-to-day use have been straightforward, and I haven't needed significant support to use the product effectively. I also don't currently consider AI or intelligent features a major reason I use 1Password. Its value to me comes primarily from doing its core job extremely well: securely managing credentials, integrating with the browser, and making MFA and one-time passwords much easier to use.

What do you dislike about the product?

There isn't much I dislike about 1Password overall. One area that could be improved is the initial onboarding experience, especially for users who are new to password managers. There are a lot of features available, and understanding things like vault organization, browser integration, one-time passwords, and the different ways credentials can be managed can take some time.

The browser integration is excellent overall, but occasionally the autofill suggestions can appear when they aren't needed or it may not immediately select the login I want when multiple accounts are associated with the same site.

I also think some of the more advanced functionality could be surfaced or explained better within the interface. I've discovered useful features simply through continued use rather than knowing they were available from the beginning.

These are relatively minor issues for me and haven't significantly affected the value I get from the product. The performance and reliability have been very good, and the time saved through the browser integration and built-in one-time password functionality outweighs these small inconveniences.

What problems is the product solving and how is that benefiting you?

1Password solves the challenge of securely managing a large number of unique credentials across different systems, applications, and customer environments. This is especially valuable in an MSP environment, where we work with many different customers and need to keep credentials organized, secure, and easily accessible to the appropriate team members.

The browser integration saves a significant amount of time when moving between customer systems, and the built-in one-time password functionality makes MFA much easier by keeping the login and verification code together rather than requiring a separate authenticator application.

It also helps us maintain better security practices by making it practical to use strong, unique passwords instead of reusing or manually managing credentials. Overall, 1Password reduces the administrative burden of credential management, improves efficiency when supporting multiple customers, and makes secure access much easier to manage in an MSP environment.

What do you like best about the product?

I really like how 1Password makes managing passwords and creating strong, unique passwords so easy. Having my login information organized securely in one place saves me the hassle of remembering multiple passwords. The autofill feature is also a great time saver when signing in. I also use 1Password to securely store important links, passwords, and login details, and to help manage accounts such as Gmail. The setup was straightforward, and I didn't need much technical knowledge to get started. Overall, I find it useful for both personal and work account management.

What do you dislike about the product?

One thing I would improve is that it can take a little time to get used to all the features, especially when you are using a password manager for the first time. The interface is generally easy to use, but setting an option could be more clearly explained for new users. Apart from that, I haven't experienced any major issues with 1Password, which is great.

What problems is the product solving and how is that benefiting you?

I haven't had any major problems with 1Password so far. For me, its main benefit is making password and account management easier and more organized. I don't have to remember every password or keep login details scattered in different places. I can securely store my information, generate strong passwords, and use autofill when signing in. It saves time and makes managing my personal and work accounts more convenient.

What do you like best about the product?

Not only the ease-of-use, but the team vaults have been a huge positive for the CS team at my organization. We're able to easily share credentials and it has been crucial on a number of occasions when covering during PTO or fire drills.

What do you dislike about the product?

Not much to report on this front. We have found 1Password to be straightforward and have never encountered down time.

What problems is the product solving and how is that benefiting you?

Easily handing off credentials to team members for PTO or someone from Europe is asleep!