Sold by: Pindrop Security, Inc.Â
Deployed on AWS
Vendor Insights
Enterprise-Grade fraud defense, caller authentication, deepfake detection, and spoof detection for Contact Centers
Overview
Pindrop combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel. Pindrop's multifactor voice authentication and anti-fraud solutions work together for enhanced protection and more detailed cross-channel intelligence. The solutions available include:
Pindrop Protect: Enterprise-grade fraud detection and intelligence for the contact center that utilizes a combination of best-in-class audio, voice, metadata, and AI technologies to help defend your contact center against threats.
Pindrop Passport: Passive multi factor authentication tool that utilizes device, behavior, network, risk and voice to improve contact center customer experience, average handle time, and reduce operational costs.
Pindrop VeriCall: Simple, easy-to-integrate solution to improve IVR authentication and customer experience via enhanced phone number (ANI) authentication, spoof detection, STIR/SHAKEN ingestion, and identified fraud risk.
Pindrop Pulse: Synthetic Voice Detection, providing critical protection against emerging threats caused by the rise of AI-generated content.
For Custom pricing, EULA, or a private contract, please contact partner-sales@pindrop.com for a private offer.
Highlights
- Up to 90% fraud detection rate
- 30 to 60 second reduction in average handle time
- Up to 5% increase in IVR containment
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Call Verification | Pindrop Call Verification - License for up to 1,000,000 calls | $50,000.00 |
Anti Fraud | Pindrop Anti Fraud - License for 1,000,000-2,000,000 calls | $275,000.00 |
Caller Authentication | Pindrop Caller Authentication - License for 1,000,000-2,000,000 calls | $275,000.00 |
Anti Fraud and Deepfake Detection | Pindrop Anti Fraud and Deepfake - License for 1,000,000-2,000,000 calls | $325,000.00 |
Caller Authentication and Deepfake Detection | Pindrop Caller Authentication and Deepfake - License for 1,000,000-2,000,000 calls | $325,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Pindrop® Call Verification | Pindrop Call Verification | $0.10 |
Pindrop® Anti Fraud | Pindrop Anti Fraud | $0.20 |
Pindrop® Caller Authentication | Pindrop Caller Authentication | $0.20 |
Pindrop® Pulse | Pindrop Pulse Deepfake | $0.10 |
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Delivery details
Software as a Service (SaaS)
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Resources
Support
Vendor support
24x365 support is available. Customers can open a support case by sending an email to our support email address or by opening a ticket on the Support URL, https://pindrop.service-now.com/csm Customer Support Portal: https://pindrop.service-now.com/csm Email Support: info@pindrop.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Pindrop Security, Inc.
By Transmit Security
By Arkose Labs
Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Voice Authentication
Multifactor authentication leveraging device, behavior, network, risk, and voice biometric technologies
Fraud Detection
Advanced audio, voice, metadata, and AI-powered detection mechanism with comprehensive risk database analysis
Synthetic Voice Detection
AI-powered technology for identifying and mitigating risks from artificially generated voice content
Phone Number Authentication
Enhanced ANI authentication with spoof detection and STIR/SHAKEN ingestion capabilities
Threat Intelligence
Cross-channel intelligence gathering and analysis for comprehensive contact center security monitoring
Multi-Factor Authentication
Support for biometric authentication, FIDO standards, passwordless authentication, social logins, magic links, OTPs, and single sign-on across multiple authentication methods
Risk Detection Engine
Real-time fraud protection service analyzing hundreds of signals using machine learning to detect and prevent account takeover, session hijacking, device spoofing, and malicious bot attacks
Identity Verification
Advanced identity proofing using facial scans with liveness detection and government document validation for comprehensive identity verification
Authentication Protocols
Integration with open authentication protocols including OIDC and SAML for flexible and secure identity management
Contextual Policy Engine
Dynamic security profiling that continuously assesses trust levels and applies intelligent risk-based authorization decisions in real-time
Bot Detection
AI-powered platform that detects and neutralizes automated bot attacks using advanced threat intelligence
Attack Surface Protection
Comprehensive defense against multiple attack vectors including account registration, login, business model abuse, in-platform abuse, and phishing attempts
Threat Neutralization
Patented mechanism to trap and neutralize malicious actors without compromising genuine user experience
Real-time Intelligence
Tracks and shares global threat intelligence with customers in real-time using advanced monitoring techniques
Integration Compatibility
Seamless integration with AWS services including Cloudfront and WAFv2 with no-code deployment approach
Standard contract
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