Sold by: Pindrop Security, Inc.
Deployed on AWS
Vendor Insights
Enterprise-Grade fraud defense, caller authentication, and call verification for Contact Centers
Overview
Pindrop combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel. Pindrop's multifactor voice authentication, anti-fraud and liveness detection solutions work together for enhanced protection at all stages of a phone call. The solutions available include:
Pindrop® Anti-Fraud: Enterprise-grade fraud detection and intelligence for the contact center that utilizes a combination of best-in-class audio, voice, metadata, and AI technologies to help defend your contact center against threats.
Pindrop® Caller Authentication: Passive multi factor authentication tool that utilizes device, behavior, network, risk and voice to improve contact center customer experience, average handle time, and reduce operational costs.
Pindrop® Call Verification: Simple, easy-to-integrate solution to improve IVR authentication and customer experience via enhanced phone number (ANI) authentication, spoof detection, STIR/SHAKEN ingestion, and identified fraud risk.
Pindrop® PulseTM: Pulse offers a cutting-edge audio deepfake detection solution. Seamlessly integrated with Pindrop's fraud protection and authentication platforms, Pulse is meticulously designed for real-time deepfake detection with industry-leading detection rates and minimal false positives
For Custom pricing, EULA, or a private contract, please contact info@pindrop.com , for a private offer.
Highlights
- Up to 90% fraud detection rate
- 30 to 60 second reduction in average handle time
- Up to 5% increase in IVR containment
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Call Verification | Pindrop® Call Verification - License for up to 1,000,000 calls | $100,000.00 |
Anti Fraud | Pindrop® Anti Fraud - License for 1,000,000-2,000,000 calls | $275,000.00 |
Caller Authentication | Pindrop® Caller Authentication - License for 1,000,000-2,000,000 calls | $275,000.00 |
Anti Fraud and Deepfake Detection | Pindrop® Anti Fraud and Deepfake - License for 1,000,000-2,000,000 calls | $325,000.00 |
Caller Authentication and Deepfake Detection | Pindrop® Caller Authentication and Deepfake - License for 1,000,000-2,000,000 calls | $325,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Pindrop® Call Verification | Pindrop® Call Verification | $0.10 |
Pindrop® Anti Fraud | Pindrop® Anti Fraud | $0.20 |
Pindrop® Caller Authentication | Pindrop® Caller Authentication | $0.20 |
Pindrop® Pulse | Pindrop Pulse Deepfake | $0.10 |
Vendor refund policy
Pindrop® does not provide refunds for VeriCall purchases.
Legal
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
24x365 support is available. Customers can open a support case by sending an email to our support email address or by opening a ticket on the Support URL, https://pindrop.service-now.com/csm Customer Support Portal: https://pindrop.service-now.com/csm Email Support: info@pindrop.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Pindrop Security, Inc.
By Transmit Security
By Group-IB
Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Voice Authentication
Passive multi-factor authentication leveraging device, behavior, network, risk, and voice characteristics
Fraud Detection Technology
Advanced audio, voice, metadata, and AI-driven detection system with comprehensive risk database analysis
Deepfake Detection
Real-time audio deepfake detection solution with industry-leading detection rates and minimal false positives
Call Verification
Enhanced phone number authentication with spoof detection, STIR/SHAKEN ingestion, and fraud risk identification
Threat Protection
Comprehensive contact center defense mechanism utilizing advanced audio and voice intelligence technologies
Multi-Factor Authentication
Support for biometric authentication, FIDO standards, passwordless authentication, social logins, magic links, OTPs, and single sign-on across multiple authentication methods
Risk Detection Engine
Real-time fraud protection service analyzing hundreds of signals using machine learning to detect and prevent account takeover, session hijacking, device spoofing, and malicious bot attacks
Identity Verification
Advanced identity proofing using facial scans with liveness detection and government document validation for comprehensive identity verification
Authentication Protocols
Integration with open authentication protocols including OIDC and SAML for flexible and secure identity management
Contextual Policy Engine
Dynamic security profiling that continuously assesses trust levels and applies intelligent risk-based authorization decisions in real-time
Machine Learning Fraud Detection
Advanced machine learning algorithms analyze user behavior, device characteristics, and network traffic to detect anomalies and identify fraudulent activities
Threat Intelligence
Continuously updated threat intelligence platform with global insights from Digital Crime Resistance Centers to track emerging cyber threats
Behavioral Analytics
Multi-dimensional user behavior analysis that distinguishes legitimate users from potential fraudsters across digital channels
Real-time Anomaly Detection
AI-driven technology capable of identifying suspicious patterns and potential fraud incidents in real-time across web, mobile applications, and APIs
Device and Network Characterization
Comprehensive analysis of device characteristics and network traffic to establish baseline user behavior and detect potential security risks
Standard contract
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