Sold by: TurnKey GNU/Linux
Deployed on AWS
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AWS Free Tier
This product has charges associated with it for TurnKey Linux integration, automated security updates, backup tooling, and bundled support. It provides Znuny 6.5 LTS on Debian 13.
Overview
This product has charges associated with it for TurnKey Linux integration, automated security updates, backup tooling, and bundled support. TurnKey preconfigures the independently maintained Znuny 6.5 LTS ticketing and service-desk platform on Debian 13 for customer support, sales, billing, internal IT, and help-desk teams. It includes spell checking, HTTPS, and email delivery.
Highlights
- Ready-to-run Znuny 6.5 LTS ticketing and service desk on Debian 13.
- Preconfigured HTTPS, email delivery, and spell checking.
- Encrypted backup, restore, and migration tooling with bundled TurnKey support.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Debian 13/Trixie
Deployed on AWS
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Pricing
Free trial
Try this product free for 7 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t3.small Recommended | $0.02 |
t2.micro | $0.02 |
t3.micro | $0.02 |
c1.medium | $0.02 |
c3.large | $0.02 |
c3.xlarge | $0.02 |
c4.large | $0.02 |
c4.xlarge | $0.02 |
c5.large | $0.02 |
c5.xlarge | $0.02 |
Dimensions summary
You pay by the hour for the EC2 instance size you run this preconfigured helpdesk appliance on. The software itself carries no separate license fee. Each dimension maps to one AWS instance type, so pricing scales with the compute, memory, and storage you select. General-purpose (m and t families) suit balanced workloads. Compute-optimized (c families) favor processing power. Storage and memory-optimized options (i7i and r8i families) handle heavier data or memory needs. Sizes range from nano and micro up to 2xlarge. Choose the instance that fits your ticket volume; billing follows AWS metered hours.
Top-of-mind questions for buyers
The software itself carries no separate license fee, so you pay only for the running instance. When the instance is stopped, hourly software metering pauses. AWS may still charge for attached storage while the instance is stopped. Note that stopped AWS servers change their IP address on restart unless you attach an Elastic IP.
Each hourly unit maps to one running EC2 instance of the type you selected. You run one preconfigured helpdesk server per instance. The rate reflects that instance's compute, memory, and storage. You are billed per metered hour the instance runs, across the family and size you choose.
Match the instance family and size to your ticket volume and agent count. Smaller sizes like nano and micro suit light use; larger sizes handle heavier data or memory needs. You can migrate to a different instance type later. The bundled backup and restore tool helps move your configuration between servers.
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90 day "no questions asked" money back guarantee if you are not fully satisfied.
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Vendor terms and conditions
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
TurnKey znuny 19.0 is based on Debian 13 (Trixie). See https://www.turnkeylinux.org/updates/znuny for appliance-specific release notes.
Additional details
Usage instructions
System initialization
After launch, browse to http://<Public_DNS>/ and complete the first-boot configuration, or connect by SSH using the key pair selected at launch.
Operating system access
Connect using SSH as the Linux user admin with the selected EC2 key pair. Run privileged commands with sudo; this provides full OS-level administration.
Application access
Open http://<Public_DNS>/ in a web browser. The application may redirect to HTTPS after configuration.
Documentation: https://www.turnkeylinux.org/znuny
Resources
Support
Vendor support
Free unlimited initial basic "getting started" support, plus one free "level 1" support incident per month. Additional paid support is also available on request. Contact support via https://hub.turnkeylinux.org or email support@turnkeylinux.org - please quote your AWS user ID and the product name you are seeking support for
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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