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With omnichannel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.
Overview
With omni channel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.
Create the perfect time every time. With Mindful Scheduler, customers can request a call anywhere its most convenient for them, and your brand. Bridging digital and voice experiences, we carry context to the agent so they're more prepared and your customers never repeat themselves.
Turn hold time into free time. No one likes waiting on hold. Mindful Callback is the original best in class solution that gives customers the choice of how they connect with your brand. Detailed queue depth and pacing help brands quickly react and offer a memorable experience every time.
Tie it all together. Your customers pick the channel that suits them best at any given moment. With Mindful Handoff, all the channels, touch points, and transitions fade away, so your customer gets something they didn't think they could get: an easy answer.
Get real time feedback you can act on. Having a pulse on the voice of the customer is critical for success. Mindful Feedback gives enterprise brands real time insights needed to make crucial changes, crafting a glowing customer journey that squashes negative experiences before they snowball.
Why Mindful? Seamlessly transition customers. Mindful carries context across all channels including voice, SMS, and chat, to help continue your conversations and say goodbye to dead ends.
Maximize reconnects with automated texts. SMS based notifications keep interactions on track and automatically confirm, remind, and follow up with customers, no agent required.
Real-time actionable CX metrics. Dashboards visualize impact metrics like usage and acceptance rates, hold time averages, scheduled vs. ASAP requests, and more.
Low-code deployment. Embed Mindful Scheduler to your website, app, and chatbot with a simple copy and paste, and customize it with a few lines of CSS.
Integrate with your existing tech stack. Mindful is platform-and technology-agnostic to work seamlessly with any tech stack, CCaaS platform, or telephony infrastructure.
Cloud ready and implementable in days. We work closely with you to go live with the Mindful platform and all capabilities in less than 30 days, start to finish.
With omni channel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.
Mindful Integrates with Amazon Connect At Mindful, our mission is to give customers the best communication engagement experience possible and our integration with Amazon Connect lets us take that a step further. With Mindful integration to Amazon Connect, your organization can now leverage Mindful Callback, our proven customer-first call scheduling, helping you deliver better customer experiences, increase net promoter score (NPS), and improve agent efficiency at scale.
To receive a demo or unlock additional conversation volume, product features, and custom pricing, EULA or a private contract please contact us at: mindfulforaws@getmindful.com .
Additional Integrations: In addition to Amazon Connect, Mindful also integrates with the Five9, Twilio Flex, Genesys Cloud, Nice InContact, 8x8, Avaya, Cisco, and Genesys platforms.
Highlights
- Low-code deployment and Cloud-ready and implementable in days.
- Integrate with your existing tech stack.
- Mindful delights brands in all verticals including Government, Retail, Financial Services, Insurance, Travel and Hospitality, and more.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard Tier | Platform fee with 50,000 conversations and launch pack | $63,500.00 |
Professional Tier | Platform fee with 250,000 conversations and launch pack | $355,000.00 |
Enterprise Tier | Platform fee with 1,000,000 conversations and launch pack | $1,180,000.00 |
Vendor refund policy
Contact info@getmindful.comÂ
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
support@getmindful.com getmindful.com/support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
50
In Contact Center
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Channel Transition
"Seamlessly transition customer interactions across voice, SMS, and chat channels while maintaining contextual continuity"
Call Scheduling
"Automated callback and scheduling system allowing customers to request interactions at their preferred time and channel"
Real-time Feedback Mechanism
"Provides real-time customer experience metrics and actionable insights through comprehensive dashboards"
Integration Capability
"Platform-agnostic integration with multiple contact center and telephony infrastructures including Amazon Connect, Five9, Twilio Flex"
Deployment Flexibility
"Low-code implementation with simple embedding options for websites, apps, and chatbots using minimal configuration"
Cloud-Native Architecture
Leverages Amazon serverless and cloud-native technologies with no hardware resource deployment requirements
Multi-Channel Communication
Supports Voice, Chat, SMS, and Social Media contact handling with integrated communication channels
Performance Analytics
Provides data-powered dashboards and visualizations for agent performance, interaction quality, and customer sentiment metrics
Integration Capabilities
Offers open APIs for custom reporting, business intelligence, and integration with multiple CRM platforms and corporate directories
Advanced Contact Management
Includes customer interaction history, customer journey visualization, call state management, multi-wrap-up notes, and call tagging features
AI-Powered Customer Service
Advanced AI engine trained on large customer experience dataset for intelligent service automation
Omnichannel Routing
Seamless cross-channel routing and journey orchestration with AI-powered guidance across self-service and agent interactions
Cloud Native Platform
Enterprise-grade open cloud foundation supporting global scalability, rapid deployment, and secure service delivery
Intelligent Self-Service
AI conversational bots and proactive outreach capabilities for automated customer interaction resolution
Performance Analytics
Real-time guidance and comprehensive operational visibility for continuous customer experience improvement
Standard contract
No
Customer reviews
0 ratings
0 AWS reviews
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6 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
James R.
Easy to use
Reviewed on Jun 05, 2024
Review provided by G2
What do you like best about the product?
It is really easy to use for agents, supervisors and administrators.
What do you dislike about the product?
The transcription is not great. It struggles with a lot of common words and phrases.
What problems is the product solving and how is that benefiting you?
Mindful is providing customer feedback to our team.
Financial Services
Excellent Customer Service Experience. System working well, very rare issues.
Reviewed on Aug 29, 2022
Review provided by G2
What do you like best about the product?
the System experience. Big thanks to Alejandro Chavez for all his assistance.
What do you dislike about the product?
I have nothing to say on that. we like everything.
What problems is the product solving and how is that benefiting you?
post call surveys.
Derick H.
Robust and user-friendly tool
Reviewed on Aug 17, 2022
Review provided by G2
What do you like best about the product?
The tool is very simple to set up and easy to use while being robust enough to provide all of the CSAT and NPS data we could ever need. The Mindful team has also been very accommodating in providing us with thorough and prompt support throughout our partnership.
What do you dislike about the product?
In the year+ we have used Mindful we have not run into any aspects we do not like.
What problems is the product solving and how is that benefiting you?
Mindful has allowed us the ability to gain customer insights we had not had access to in the past. With these insights, we have been able to understand how to better support our phone team (improved refresher training programs, improved new hire onboarding experiences, and improved opportunities for agent coaching) allowing us to better serve our customers.
Government Administration
State of Connecticut Department of Social Services
Reviewed on Aug 16, 2022
Review provided by G2
What do you like best about the product?
I like the flexibility of being able to pivot quickly while maintaining exceptional customer service. The ability to enable or disable additional features for optimization allows us to maximize our return on investment.
What do you dislike about the product?
Not having a designated resource with background knowledge of your business to assist at a moment’s notice. All issues are always resolved but having a dedicated resource assigned to your organization will help to identify and resolve issues much quicker.
What problems is the product solving and how is that benefiting you?
Mindful is helping to reduce the physical wait-time of our callers, allowing them to be able to carry on with their day while they wait in the virtual queue. This has been extremely beneficial as we’ve been able to reduce our call wait time significantly while providing a more rewarding customer service experience.
Consumer Goods
Helped save our NPS
Reviewed on Aug 15, 2022
Review provided by G2
What do you like best about the product?
The tool is easy to use, and our customers greatly appreciate the call back functionality
What do you dislike about the product?
I do wish that we could buy fewer contacts
What problems is the product solving and how is that benefiting you?
Mindful helped us during peak times to keep our customers off hold and in their minds out of the queue. Folks are much less agitated when they don't have to hear 25 minutes of hold music before an agent can address their need.