Celonis Platform

Celonis is used for process mining in material movement, tracking, buy analysis, well control tower, and asset management. Celonis is especially valuable for identifying bottlenecks and routing inefficiencies in these live use cases.

One project involved material movement where Celonis was used to map material flow and spot bottlenecks and routing efficiencies. The data came from Databricks, where all cleansing and processing was completed before the data reached Celonis. This project achieved a proven impact of approximately 32 million dollars.

Several additional use cases have been implemented, and Celonis demonstrated great impact by identifying bottlenecks. As a result, automation was implemented to improve the overall process.

Action Workflows backed by PQL and views are the best features in Celonis. The reason for preferring Action Flows backed by PQL and views is that Celonis provides insights into targeted tasks that can be acted upon today. They set up the infrastructure for control API write-backs when ready with RPA integration.

Currently, write-back capability to the source system is not available. The source systems being used are SAP and Oracle in most use cases. Action Flow is helping to trigger emails, but in the future, there is a desire to write back to the source system itself. Action Flow is excellent for current requirements.

The integration with SAP is good, but the integration with the Microsoft environment needs more capability. The combination of time saved and improved efficiency makes these features valuable.

Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support.

The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis.

Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis.

Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced.

Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.

Celonis has been used for the past three years in the organization.

Celonis is stable.

Scalability is good. Since it operates in the cloud, it offers very flexible scalability.

Customer support is average and not particularly great based on personal experience.

Celonis has been in the organization for three to four years, but the tool has not been fully utilized until this year. The plan is to use Celonis to the maximum this year.

UiPath Process Mining and Microsoft Process Mining were explored, and some gaps were identified in those tools. Celonis is a good solution and is clearly the leader in process mining.

One use case alone, the material movement project, proved an impact of 32 million dollars. Another use case called buy analysis resulted in an impact of approximately 200,000 dollars. Asset management also delivered a great ROI.

Full ROI has not been reached yet because the organization is concentrating more on process mining from this year onwards. However, it is hoped that the ROI goal will be achieved by the end of this year. An exact figure is not available at this time.

UiPath Process Mining and Microsoft Process Mining were evaluated as alternative solutions.

Celonis was found to be a very expensive tool compared to other options. Other tools are currently being explored as alternatives.

Celonis is deployed as a private cloud solution on Amazon Web Services (AWS). Celonis is a great tool and is clearly the leader in process mining. The key is making full use of the tool, though it can be difficult to get resources for implementation. Overall, Celonis is a good solution worth pursuing. The overall review rating for this product is a 6 out of 10.

I currently work as a data engineer as well as a developer in Celonis, which is my main use case for the platform.

For example, I work on the travel and expense project for the company using Celonis, where we track this data, what is going on, data sphere, and to see how the process flow is actually working in order to optimize that process, identifying where it takes more time and making it more efficient. These are the areas or goals in the process.

There is another example as well where we use Celonis in the duplicate checker application, which helps us identify whether a particular document is being duplicated or not, taking a few parameters into consideration.

The best feature of Celonis in my experience is the process optimization and the process explorer, a 3D process mining tool that allows us to explore how the processes work as per the as-is processes, comparing them and finding inefficiencies while figuring out how to make them more efficient.

There are other features as well, including action flow and the visualization tools of Celonis, which provide a very clear understanding of things. The action flow makes it more useful when it comes to process automation, either from another tool or within Celonis. Apart from that, there is a machine learning workbench integrated in a few use cases where Celonis could not process the data by itself, requiring help from machine learning using Python. From there, we can really customize the things and process the solution.

This cost saving is a very good example we have seen realized in the last few months due to the application of the duplicate checker, leading to a significant amount of cost saving. It is more money saved, but I cannot give the exact figure right now. It was realized as more than 50% compared to the last frequency or last time.

Many areas could be improved in Celonis, starting from the data engineering side, such as adding new functionalities for data extraction and optimizing how we prepare schedules and handle data loads, including repetitive loads. On the front end, it should have more visualization capabilities to support various types of charts that are current industry standards and should not miss any such feature. Additionally, for RPA or process automation, it should support the latest requirements with the action flows and all types of enhancements.

User experience is always a much-needed part in Celonis, where users face certain challenges in making it a more customizable solution. I have observed some lacking instances, but now with the improvements in Celonis, it has been really good.

Celonis provides the most unique and relevant solution in the field of study. However, it receives a seven instead of a higher number because it should have more advanced capabilities compared to industry-standard visualization, integration, and data flow.

I have been using Celonis for more than 2.5 years.

Celonis is not entirely stable. Sometimes it does not work as a stable setup, but those instances are very minor.

Celonis is fully scalable, in my belief, but it depends on the license and the cost you are paying, which determines the level of service you receive.

I have interacted with customer support, but I would characterize it as a mixed response. Sometimes I get the work done, but other times I do not get much clarity on the support from the team.

I did not previously use a different solution before Celonis. This is the very first time I was introduced to Celonis.

Money is saved in the process, which I can tell you about the return on investment.

Celonis is a very good tool, and as for alternatives, it is the best actually in the market. People should always go for it and try it, as I am not aware of any other solution that excels in process mining expertise.

I did not choose any other options before selecting Celonis.

We are just a customer or partner for this vendor, with no additional business relationship.

Celonis is a very all-rounder tool, although it sometimes lacks the proficiency that it requires or should extend, but overall, it is a really good solution. I gave this review a rating of seven.