I am calling from PeerSpot, a review website for enterprise technical tools, to ask for feedback. We will make an article on our website from this feedback and publish it so other people who are considering using the tools can have a better understanding of what the tool is about and what they should expect. I have experience with some BPM tools, which are business process management tools, not mining tools.

I would like to list the tools I have tried before describing my experience with Celonis. First, I tried Celonis CPM (Celonis Process Management). Then I had SAP Signavio Process Manager, followed by GBTec BIC, and the fourth one is Prime BPM.

GBTec is the company name, and BIC is the tool name. All four tools mentioned are with respect to BPM.

Celonis is available on the PeerSpot website in the process mining category, not the BPM category. The BPM category on PeerSpot is not properly defined, as there are some issues with categorization.

In my Celonis experience, it is easy to use and has higher AI capabilities. The AI capabilities allow me to reduce the timeline for process modeling.

Overall, process modeling is streamlined due to these capabilities.

Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy.

This lack of compatibility is a major setback for us. I touched upon this issue with the CPM regional manager, but we could not make a deal due to the cybersecurity constraints.

Celonis is not compatible with the policies that we have, not the tools we are using. It doesn't support them due to policy constraints.

Since we could not proceed further, I cannot comment on the technical support, but the marketing part was excellent.

I haven't tried to contact Celonis technical support to ask them questions regarding the issue.

In terms of pricing, Celonis is on the same level as SAP Signavio, with not much difference, but with better capabilities.

I tried four tools including CPM (Celonis Process Management), as Celonis has their own BPM tool. I recently procured CPM.

For the analysis part, I would rate Celonis four out of five because it generates a detailed Excel report when I enter the activity-wise cost, time, and value. It provides a complete overview of the per event cost and the total cost, allowing me to simulate processes. When I streamline a process, I work on multiple scenarios such as reducing time and cost while modeling multiple charts. It shows how much time I've reduced and how much value I've saved.

We didn't make a deal with them due to the cybersecurity issues. For the India market, I would not recommend Celonis, but for markets outside India, I would recommend it.

Overall, I am satisfied with Celonis; it's just unfortunately not compatible with the policies of India. I would rate Celonis eight out of ten.

Neutral

In general, I benefit more from cost optimization, revenue increase, or, in other cases, customer satisfaction because it's better to work with this kind of streamlining that supports people during the workday.

This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.

Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution. Today, with tools like Microsoft's Copilot, Chargebee, Gemini, or Cloudy, it is essential for the Celonis solution to have their services and solution models integrated with GenAI.

I have been using Celonis for about one year bsince my first contact with Celonis was one year ago.

At the moment, I'd rate scalability six or seven out of ten. The list of use cases doesn't cover the entire process or the whole piece.

I rate technical support a six out of ten. It depends on the value of the contract. If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles. However, if I have a small contract for a minor client, the partner works alone.

Neutral

At the moment, I don't have an answer since I have just started a profile value project with Celonis. In this case, this kind of phase doesn't require implementing technical elements. I have access to a preconfigured platform.

I have different kinds of savings, however, the first saving is cost optimization.

My company is a consulting company, similar to Accenture or PWC. At the moment, I would give the solution an eight out of ten. Celonis is a good idea to change the way processes are considered in a company. It may not be perfect yet, however, it's the best way if the organization wants to approach processes with a data-driven approach. 

I work with Celonis at the moment, and my team is moving to S4HANA, which also somehow includes the Signavio solution. We probably use it for many tasks, such as monitoring lead times, looking for products that are available in stock earlier than predicted, checking incomplete orders, and doing some automation. For example, if a product should be there and isn't, I write back some reason codes into the system, creating some action paths as well. It's mostly for order processing.

It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements. For example, if the product is credited to be available two weeks from now for shipment, and Celonis scans the whole SAP and says it is available a few days earlier, then I can ship it out, making the customer happier. Or if some lead times are very slow, I can determine whether it is due to slow manufacturing, a warehouse problem, or other issues, providing very good insights into the process. 

We have complex end-to-end processes, and it makes sense of them easily. I have many visual dashboards that provide insights, enabling execution steps and problem-solving.

It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes. Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency. The pricing could be improved as well.

I have used the solution for four to five years.

It's super stable. I have a few issues, yet it's very, very stable. I would rate it more than nine or ten.

It absolutely is scalable.

Customer service was super helpful and super responsive during the deployment.

Positive

It takes just a couple of days, yet to use it well, it's important to know what I want to use it for and the best way of setting it up. Change management is hard, however, the tool is really great.

I'm not an IT person; I'm more on the usage side. It is completely handled by our IT department. I was helped by Celonis experts when deploying the product, utilizing third-party services.

I did quite an in-depth review of the use cases I deployed and the outcomes. In my opinion, there's a positive return on investment. Each project contributes differently; some bring customer satisfaction improvements, some reduce inventory levels, and some reduce operational costs. However, it's very hard to assign just one number.

I think it's relatively expensive, but it's also good. It's a good product, albeit on the expensive side.

At the moment, I'm working with Celonis, yet Signavio is also coming into the picture in the future, which I have no idea about yet. I want to learn more about it.

My overall review rating is eight. I advise others to ensure they understand what the tool is capable of to maximize its potential.

The most common use case for Celonis involves its ERP applications, notably for SAP and Oracle, particularly for procure-to-pay and order-to-cash processes. 

Clients use Celonis to process mined data created on SAP or Oracle and gain insights into process executions.

Celonis primarily helps with process discovery by understanding process variations and identifying opportunities for improvement. 

Although it is not utilized much for continuous monitoring, it has significantly enhanced our understanding of improvement opportunities.

The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances.

Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems. It offers only a process view without task mining capabilities. Expanding into task mining could offer greater insights.

I have approximately four years of experience working with Celonis.

The stability of Celonis is impressive. I would rate it as an eight on a scale from one to ten.

Celonis has high scalability, which I would rate as an eight on a scale from one to ten.

I find the technical support from Celonis to be of high quality, rating it a nine out of ten.

Positive

The initial setup of Celonis is relatively straightforward. The setup process is crucial, and with good quality data, Celonis is an easy product to use.

The return on investment from Celonis comes from identifying opportunities for process improvement which translate into time savings and cost savings.

Pricing varies depending on client needs and deployment scale. However, I find it competitively priced and offering good value for money in high-volume data analysis scenarios.

Celonis is recommended due to its proficient ease of use, rapid insight discovery, ability to execute on insights, and effective impact measurement.

I'd rate the solution eight out of ten.

Celonis includes some machine learning and predictive functionalities, and it helps us with real-time data processing. We use Celonis as a consultancy firm for different clients, customers, and projects, and the requirement for real-time processing varies depending on the case.

Celonis provides flexibility, which is beneficial due to our diverse use cases across different customers and projects. Although I cannot quantify the benefits due to confidentiality, it is cost-effective and time-saving.

Celonis is intuitive, powerful, and user-friendly. Machine learning and predictive functionalities are key features. The tool's ability to handle real-time data processing is also valuable.

The data modeling features could be more intuitive.

We have not faced any downtimes or technical issues with Celonis. It is reliable.

I contacted Celonis for partnership purposes, not for direct customer service support regarding the tool's operations.

Positive

We use a variety of tools for process mining, including ProM, which is more powerful and academic but less user-friendly.

I cannot quantify the benefit because the actual numbers are proprietary to the customer company.

Celonis is significantly more expensive than other tools, such as ProM, which is open-source and free.

We have used ProM for process mining, which is open-source.

I recommend Celonis. That said, it's not suitable for small or medium enterprises due to its high cost. It is best suited for large enterprises.

I'd rate the solution nine out of ten.

We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services.

We are actually using Celonis to understand our processes, bottlenecks, and problems, and especially to identify automation opportunities. We like process mining.

The most helpful features are understanding our processes, bottlenecks, and automation opportunities. We like the process mining capabilities.

We don't need any new features to be added. Celonis is like a Ferrari compared to others. However, the only problem is the price; it is a little bit expensive when we compare it to others.

We have been using Celonis for about four years.

We don't have any technical issues. Stability is not a concern.

The support is perfect. We are getting free consultancy from Celonis itself, and they are providing us with a value engineer. We also have a great e-learning platform available.

Positive

It's up to the company. If you follow Celonis's advice and use their ready-to-use application dashboards, implementation is straightforward.

The price is a little bit expensive when compared to others. That said, it offers features that other competitors don't have.

We researched other tools like open source tools and process mining tools from IBM and SAP.

Celonis provides a lot of unique features and has a very supportive technical support team.

I'd rate the solution nine out of ten.

I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.

Celonis helps our organization by supporting digital transformation initiatives. Our knowledge of the product is enough to utilize it effectively even though we are not direct end users.

The most valuable features of Celonis are its graphical interpretation and pre-built connectors with industry platforms like SAP or Oracle. These pre-built connectors make it very easy as they are readily available.

Celonis could improve by expanding its use beyond finance areas into infrastructure domains, such as networks and server utilization. Also incorporating generative AI features would be beneficial.

I have been using Celonis for the last three years.

Celonis is very stable. I would rate it ten out of ten for stability.

Celonis is definitely scalable. It can be expanded to cover more areas like document scanning, images, and PDF scans.

The technical support team of Celonis is very responsive and helpful. I would rate them ten out of ten.

Positive

We do not restrict to one vendor but present multiple options to our customers, including UiPath, Blue Prism, and Automation Anywhere. We recommend Celonis based on its market leadership, pricing benefits, and cloud availability.

There is a definite financial benefit from using Celonis, with cost reductions ranging between 50% to 80%.

The pricing of Celonis is very competitive. I would rate it nine out of ten based on customer feedback.

We recommend Celonis, UiPath, Blue Prism, and Automation Anywhere to our customers and leave the final decision to them based on their research and needs.

Overall, I would highly recommend Celonis to other organizations because it has been the top leader in this area. The sales and support teams are very helpful, making it an advantageous choice compared to competitors.

I'd rate the solution nine out of ten.