Sold by: PypestreamÂ
Overview
Pypestream is a cloud-based conversational AI solution designed to help customers interact directly with brands on any messaging channel. Combining automation & AI in an immersive app-like interface, Pypestream improves CX and lowers operational costs.
Highlights
- "Buy" Solution, not "build-it-yourself". Our expert team handles the design, build, integration and ongoing maintenance and optimization on behalf of our customers.
- Best-in-class UX. Pypestream offers an app-like, intuitive user interface that is customizable to any brand.
- Predictive and personalized for elevated CX. We integrate seamlessly with backend data systems and contact center solutions like Amazon Connect.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Starter Pack | Subscription to Pypestream | $18,000.002 |
Vendor refund policy
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Implementation, customer enablement, customer service
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
100
In Natural Language Processing
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10
In Contact Center
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10
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Conversational AI Technology
Advanced natural language processing and machine learning algorithms for automated customer interactions
Multi-Channel Messaging Support
Capability to engage customers across various messaging platforms and communication channels
Backend System Integration
Seamless integration with existing contact center solutions and enterprise data systems
User Interface Design
Customizable, app-like interface with intuitive user experience and interaction design
Automation Framework
Cloud-based AI solution with automated conversation handling and intelligent response generation
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Validated by AWS Marketplace
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GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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Customer reviews
0 ratings
0 AWS reviews
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3 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Raaed M.
Relieving our agents of less complicated problems
Reviewed on Aug 09, 2024
Review provided by G2
What do you like best about the product?
Pypestream’s microapps library was helpful inasmuch as it gave me templates for building simple chatbots for the customer care. For basic issues such as order status and basic appointments, they managed them.
What do you dislike about the product?
It was relatively difficult to manage the conversation flows outside of the microapps. The platform felt somewhat constrained in its ability to offer hierarchical trees and flowchart branching scenarios.
What problems is the product solving and how is that benefiting you?
Pypestream made it easy to create simple base chatbots which enabled us to integrate certain customer service tasks. This helped to reduce the time taken on our support channels while enhancing customer satisfaction.
Johannes L.
Ability to use NLU
Reviewed on Jun 10, 2024
Review provided by G2
What do you like best about the product?
The user warmth provided by Pypestream made it simple to create essential chatbots. It enabled me to design and build some of the first designs and test them out with a range of people in a short time.
What do you dislike about the product?
Pypestream had its limitations when introducing multiple flows in the conversation. I needed to design a conversation in which the chatbot asks follow-up questions based on the user’s response, but this opportunity was not available in the platform.
What problems is the product solving and how is that benefiting you?
For simpler client communications or Q&A chatbots, Pypestream can be quite beneficial if one plans on utilizing it. It supported me in discovering the possibilities of conversational AI and collect important user feedback on first ideas.
Computer Software
Customer Service Messaging Tool
Reviewed on Apr 22, 2020
Review provided by G2
What do you like best about the product?
I had personally used Pypestream software for my small business. In my business, I created a simple eCommerce website where customers buying a product and recommend products other as well. So I have a very small team and a limited amount of budget. I need a customer support employee for handling the customer complaint but I am not in a position to hire someone. Then someone from my development recommends tools for the customer support purpose. It is very easy to use and also very easy to understand.
What do you dislike about the product?
By using this tool, I have resolved many business-related points of issues. The tool is perfect for messaging purposes. But, it needs some lit of manner changes in the user interface. With the help of this enhancement, the tool work more efficiently.
What problems is the product solving and how is that benefiting you?
Customer support related issue fixed and resolved on time.
Recommendations to others considering the product:
The Pypestream is an average tool used for the customer support related stuff.But in the market lots of other tools available in a very cheap price which provide a lots of new feature.Like messaging service in other tools work perfectly without facing any kind of issue.