Sold by: THB
Our CRM Suite is built ground-up for the healthcare industry. It maximizes lead conversion by providing a comprehensive Patient 360 view to call center agents. It also comes with an industry-first, auto lead-generation engine that captures opportunities from existing patients based on clinical care pathways.
Overview
THB offers innovative applications focused on growth acceleration for healthcare enterprises. We have implemented our platform at scale in some of the largest, multi-specialty healthcare groups in APAC and EMEA.
Our Healthcare CRM Suite is used by call center agents (both inbound and outbound) to connect with patients. System enables seamless navigation of available data internally, and enable the agents to drive personalized discussions with patients.
Key Features Include:
In-frame HIS: Registration and appointment booking in-frame to improve agent productivity. Call center agent need not switch screens to book appointments in the HIS nor has to re-enter patient details
Patient 360: Enables the call center agent to provide a personalized experience to the patient and also upsell and cross opportunities. Easy to consume patient view that captures - a) Demographic profile with family tree and NPS b) Health Profile c) Any associated opportunities or support tickets on the phone number d) Transactions across all services (OP, Lab, Pharmacy) with details e) Promotional communication sent through PEP to the phone number f) All past interactions of the patient with the call center
Auto-lead generation: Lead aggregation across three sources a) Business as usual: Website enquiries, missed call-centre calls, social media, 3rd party lead bank b) Platform led opportunities: Leads initiated or dropouts during usage of EMR, Patient Bot/ App, Doctor Bot for Referral Enquiry Management etc. c) Clinical pathways led opportunities: Leads triggered through integrated clinical pathways e.g., physiotherapy post TKR, missed dialysis session, repeat MRI etc.
Automated Ticketing: System proactively identifies support issues or SLA breaches and creates and assigns tickets to the right agents e.g., video call not connected, payment drop offs
Analytics and Reporting: Standard and custom dashboards measuring agent productivity and conversions across channels and services
Highlights
- Patient 360 provides an end-to-end view of a patient's demographic, family-tree, clinical and visit/ transactional history to empower the call-center agents to maximize conversion and drive cross-sell and up-sell
- Auto-lead generation to ensure every opportunity is captured from new and existing patients based on clinical care pathways e.g., system can generate an automatic lead for physiotherapy after a patient undergoes a TKR procedure
- In-frame Appointment Booking via integration with HIS to minimize call handling time and provide a seamless booking experience to patients
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
10 users cost | Indicative cost for 10 users for 1 year including license fee, integration and project management. Final price can vary based on your requirements and systems. To request for a customized private offer based on your specific requirements, write to use at hello@thb.group | $41,000.00 |
Dimensions summary
This listing uses a single contract-based pricing dimension. You pay one indicative price for 10 users covering a one-year term. That price bundles the license fee, integration, and project management into one contract. It is not usage-based or split into separate tiers. The figure shown is a starting estimate, not a fixed rate. Your final price can change based on your specific requirements and systems. To get a price matched to your needs, you request a customized private offer directly from the vendor.
Top-of-mind questions for buyers
A user is one licensed person accessing the CRM suite. The listed price covers 10 users for one year. To cover more users, you request a customized private offer from the vendor, since the final price varies based on your requirements and systems.
The price bundles three things into one contract: the license fee, integration work, and project management. You pay a single indicative figure covering all three for the one-year term. This estimate can change once your specific systems and requirements are assessed.
The suite supports clinical CRM, patient engagement and retention, contact centre, practice and clinic management, patient surveys, support bots, telemedicine, and home care automation. These capabilities are part of the coordinated care offering covered under the single contract price for 10 users.
thb.group
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Support
Vendor support
If you want to know more about our Healthcare CRM Suite or schedule a demo, reach out to us at hello@thb.group . We will be happy to customize a commercial offer based on your requirements.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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