Sold by: WebkulÂ
Deployed on AWS
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UVdesk is an open-source and cloud based helpdesk software designed to streamline customer support for businesses, particularly in eCommerce. Built on PHP and the Symfony framework, it offers a comprehensive ticketing system to manage customer queries efficiently across multiple channels.
Overview
Key Features of Uvdesk:
- Ticket Management: Automatically convert emails, contact form submissions, or chats into tickets. Assign tag, and track them in a streamlined interface.
- Multi-Channel Support: Accept support requests from various channels like email, web forms, Facebook, eCommerce marketplaces, and more.
- Agent & Role Management: Create teams with different roles and permissions to streamline internal workflow and control access.
- Knowledge base: Build a self service portal with articles, FAQs, and tutorials for customers to find answers quickly.
- Open Source: Fully customizable , developers can extend features, integrate third party services, or tailor it to business needs.
This AMI is prepared and maintained by Webkul PVT LTD. It includes the latest version of UVdesk along with PHP, Apache, and MySQL, following common deployment practices and basic security measures.
System Requirements: This AMI is optimized to match the recommended server environment for Uvdesk, delivering better stability and compatibility out of the box: Web Server: Apache 2 Minimum 2GB (higher is preferred for larger catalogs or traffic) PHP: Version 8.2 or above Composer: Version 2.8.9 or above Supported Database Servers. Uvdesk supports the following database setup for smooth performance: MySQL: Version 8.0.32 or higher is recommended Database Collation
Highlights
- The Uvdesk AMI includes automatic SSL setup using Lets Encrypt, providing secure HTTPS connections out of the box. This helps protect data transmission between your store and customers while boosting trust and improving search engine visibility.
- This AMI is designed for stability and ease of use. It receives regular updates to keep the platform aligned with the latest UVdesk version(1.1.7) and applies ongoing security patches to reduce maintenance overhead. This approach helps minimize vulnerabilities while keeping your store dependable and current.
- To follow best practices in cloud security, the Uvdesk AMI only opens the essential ports needed for web and administrative access specifically HTTP (80), HTTPS (443), and SSH (22). All other ports remain closed by default, reducing exposure to potential threats and helping protect your store from unauthorized access
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Pricing
Free trial
Try this product free for 7 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t3.medium Recommended | $0.02 |
c7a.metal-48xl | $0.02 |
c6in.2xlarge | $0.02 |
m6a.2xlarge | $0.02 |
m5n.metal | $0.02 |
u7in-24tb.224xlarge | $0.02 |
m7a.16xlarge | $0.02 |
c6i.4xlarge | $0.02 |
c5.large | $0.02 |
c5.xlarge | $0.02 |
Vendor refund policy
The instance can be terminated at anytime to stop incurring charges.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial release of Auto setup Uvdesk AMI with pre installed Uvdesk stack, Apache, MySQL.
Additional details
Usage instructions
1: Go to AWS EC2 Console 2: Click Launch Instance 3: Select the Uvdesk AMI 4: Choose an instance type (recommended: t3.medium or higher).
5: In Key Pair (login), select or create a PEM key. Save it securely.
6: In Network Settings a) Attach a public IP (Elastic IP recommended for static IP).
b)Configure Security Group:
a) TCP port 22 (SSH) b)TCP port 80 (HTTP) c)TCP port 443 (HTTPS)
7: run sudo -i command .
8: Run <bash setup.sh> command . The setup script is available at: /root/setup.sh. setup the database details.
9:Run <bash domain.sh> command to verify domain is mapped with instance ip .If you have not mapped domain with ip then do it first.
10: Visit the domain in the browser and follow the installation steps.
Please check our documentation at : https://cloudkul.com/blog/uvdesk-ami-installer-user-guide/Â
Support
Vendor support
For help related to this AMI, including setup, usage, or feature inquiries, you can reach out to the team at Webkul. Contact: support@webkul.com Webkul provides guidance for initial configuration, module development, and other technical queries.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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