Sold by: Kore.aiÂ
Kore.ai provides an advanced AI agent platform designed to help enterprises transform work, service, and processes with intelligent automation, orchestration, and AI insights. It enables deployment of AI agents at enterprise scale.
Overview
Kore.ai is a leading enterprise AI agent platform that offers comprehensive solutions to accelerate and scale AI transformation across businesses. It empowers organizations to deploy AI-powered agents that enhance employee productivity, revolutionize customer service, and streamline business processes through autonomous orchestration. The platform includes capabilities such as multi-agent orchestration, AI engineering tools, pre-built AI agents, and no-code development tools, designed to simplify AI adoption and maximize ROI. Kore.ai supports various industries including retail, banking, and healthcare, providing domain-specific AI-powered agents and solutions. Additionally, Kore.ai offers extensive resources like documentation, blogs, webinars, and a strong community to support customers in their AI journey.
Highlights
- Enterprise-scale deployment of AI agents for work, service, and process transformation
- Multi-agent orchestration enabling intelligent and autonomous workflows
- No-code and pro-code tools for building and customizing AI agents
Details
Sold by
Delivery method
Deployed on AWS
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Expert Services - Enterprise Kore Tune-Up | [One-time fee] Expert Services Enterprise Kore Tune-Up includes 75-hour onsite workshop | $50,000.00 |
AI for Service | 660,000 units | $6,600.00 |
AI for Service Interaction Getaway | 660,000 units | $33,000.00 |
SMS Long Code - Messages | 660,000 units | $6,600.00 |
Enterprise Support per Package | One-time fee for Support | $40,000.00 |
Expert Services - Standard | One- time fee for Expert Service | $10,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Kore.ai provides support through their official support page at https://kore.ai/support/ . They also offer educational resources via the Kore.ai Academy at https://academy.kore.ai/ , and community engagement through https://community.kore.ai/ . For direct inquiries and access requests, contact can be made via email konversations@kore.ai .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.
AI For Banking allows organizations to deliver a virtual banking assistant powered by a domain-specific LLM in just 90 days for chat, voice, and web.
AI For Health enables conversational support for patients, providers, members, and employees with our ready-to-deploy virtual healthcare assistant across 40+ channels.
Powered by Gen AI and Conversational AI, AI For Travel is a prebuilt suite of self service accelerators designed to transform travel experiences. With seamless integration into digital and voice channels, it enhances speed to market, boosts guest satisfaction, drives loyalty, and empowers employees. Leveraging Kore.ai AI for Service, AI for Work, and AI for Process, TravelAssist enables intelligent, real time conversations meeting travelers wherever they are in their journey.
Customer reviews
0 ratings
0 AWS reviews
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449 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
G N.
Effortless Conversational Flow Creation with Intuitive Multi-Channel Support
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
The platform allows you to create complex conversational flows with ease, requiring minimal coding. It also offers built-in support for multiple channels. The natural language processing is reliable, and the user interface is straightforward and user-friendly for both developers and business users.
What do you dislike about the product?
At times, the user interface feels somewhat clunky, particularly when handling large bot flows. Additionally, debugging more complex conversations is not always intuitive, and I find that the documentation lacks sufficient detail for advanced use cases.
What problems is the product solving and how is that benefiting you?
Kore.ai has streamlined both customer and employee interactions by using intelligent chatbots. In my experience, it has significantly lessened the manual work involved in addressing repetitive questions and has led to faster response times. Additionally, I’ve found it much simpler to deploy bots on various platforms without the need to rebuild them each time.
bharath k.
Innovative AI Features with Room for Improvement
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
I genuinely appreciate Kore.AI for its wide array of features that set it apart from other chatbot or agent application platforms in the market. The platform excels in offering extensive capabilities in areas such as billing and testing, which are crucial for seamless operations. Furthermore, the integration of advanced features like Search AI and Agent AI is particularly impressive. These recent innovations enhance the functionality of the Kore.AI contact center application, offering significant improvements in efficiency and user experience. These tools are not only advanced but also integral in streamlining processes and improving the overall operational dynamics of the contact center solution provided by Kore.AI.
What do you dislike about the product?
With a large number of features, Kore.AI also comes with a considerable number of issues. There is a noticeable lag in resolving these issues, indicating that less importance might be given to testing the product before releasing it for use. This is an area that needs more attention and improvement to ensure a smoother user experience.
What problems is the product solving and how is that benefiting you?
I find Kore.AI reduces billing efforts and simplifies conversational flow design with its generative AI features, enhancing our contact center application development.
Travis K.
Smooth Implementation and Great Support, Minor Delays on Features
Reviewed on Nov 05, 2025
Review provided by G2
What do you like best about the product?
We've been able to develop a fantastic virtual assistant with Kore. The implementation has been very smooth. Our Customer Success Manger has been crucial to drive the project to completion.
What do you dislike about the product?
Some features have taken longer than expected to complete, but all in all we've got what we've requested.
What problems is the product solving and how is that benefiting you?
Reducing the load of incoming calls to some sales staff and also processing email requests from customers.
Financial Services
Powerful Customization, But Needs More Reliable Support and Fewer Bugs
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
Integrated platform starting from low-code / no-code to deep customizations using scripting.
What do you dislike about the product?
Bugs. I feel that there is big time pressure to deliver new capabilities to the market and limited time for testing and training the support teams which are still not reliable in providing solutions.
What problems is the product solving and how is that benefiting you?
Very flexible and available from the shelf platform can be setup within days or weeks rather than months. It enables quick PoCs to validate idea with limited needs of pro resources. It makes it easier to deliver first value, even before full scalability.
Atilio L.
Great API Integrations, But Support and Bugs Need Improvement
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
The platform is built around API integrations.
What do you dislike about the product?
Occasionally, there are bugs or certain features that do not function properly, and the support team at Kore is not always able to provide a solution.
What problems is the product solving and how is that benefiting you?
I've encountered some problems with the custom dashboards, as well as difficulties related to intent detection.