Sold by: ZapSocketÂ
Deployed on AWS
AWS Free Tier
The easiest way to setup a simple standalone VICIdial deployment on AWS EC2.
Overview
VICIbox® by the VICIdial Group is a renowned open-source software. We've enhanced it for a seamless deployment experience on AWS EC2, ensuring you get an efficient contact center solution for customer engagement and sales boosting. With VICIdial®, businesses have an advanced interface that paves the way for efficient management of both inbound and outbound calls.
Features of VICIdial software:
- Enhance your customer experience.
- Barge, whisper, and monitor your agents.
- Reduce idle time through predictive dialing.
- Manage everything from a web-based interface.
- Access real-time reporting and analytics.
- Integration options with various CRM and automation tools.
- Automated call recordings.
- And many more benefits.
What Sets Our Image Apart:
- Pre-configured as a standalone solution for convenience.
- Automatic updates for internal and external IPs.
- Smart provisioning of swap with either ephemeral or EBS storage based on availability.
- Commands like `config_tz` for timezone adjustments and `config_pma` for phpMyAdmin configuration, ensuring a smoother user experience.
Getting Started:
- Launch a new EC2 instance and select your preferred instance type. Instances with ephemeral storage are recommended.
- Allocate an elastic (static) IP to your instance.
- SSH into the server using 'ec2-user' and your key.
- Switch to root with 'sudo -i'.
- Accept the license, then choose your language and timezone.
- For enhanced security, consider getting a free SSL certificate. Direct a domain to your IP and run 'vicibox-ssl' as root.
- Access https://your-instance-ip-or-domain, click on Administration and use '6666' for the username. Your instance ID (visible in the AWS console) is your password. You may also find it in credentials.txt.
For Testing & Small Operations:
This solution is perfect for testing environments and smaller operations. If you are considering horizontal scaling and have more significant demands, we suggest exploring this AWS marketplace solution .
Disclaimer:
All trademarks™ or registered® trademarks mentioned here are the property of their respective owners. Their usage doesn't imply any affiliation with or endorsement by them. VICIdial and VICIbox are the VICIdial Group's registered trademarks. This product uses the most recent patches from related vendors. However, all potential vulnerabilities may not be addressed.
Highlights
- Simple Standalone Deployment
- Highly Configurable
- Automatic IP Configuration
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Suse OpenSuSE Leap v.15.5
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
c5d.xlarge Recommended | $0.15 |
t3.micro AWS Free Tier | $0.15 |
t2.micro AWS Free Tier | $0.15 |
c6a.8xlarge | $0.15 |
m5dn.4xlarge | $0.15 |
c6i.xlarge | $0.15 |
m6in.large | $0.15 |
vt1.3xlarge | $0.15 |
inf1.6xlarge | $0.15 |
c6id.large | $0.15 |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial Release
Additional details
Usage instructions
Support
Vendor support
ZapSocket offers limited support via support@zapsocket.io .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Call Management
"Advanced interface for managing inbound and outbound call workflows with predictive dialing capabilities"
Real-time Monitoring
"Support for agent monitoring features including barge, whisper, and call tracking"
Reporting and Analytics
"Comprehensive real-time reporting and analytics system with web-based interface"
CRM Integration
"Flexible integration options with various customer relationship management and automation tools"
Storage Provisioning
"Dynamic storage configuration with support for ephemeral and EBS storage allocation"
Contact Center Technology
Open-source contact center solution with comprehensive communication management capabilities
Communication Channel Support
Multi-channel communication platform supporting inbound and outbound calls, SMS, and email campaigns
Deployment Architecture
Scalable and flexible EC2 image with one-click deployment mechanism
Network Configuration
Supports specific network ports 22/tcp, 80/tcp, 443/tcp, and 5060/udp for system access and communication
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Standard contract
No
Customer reviews
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