Sold by: Queue-it
Deployed on AWS
Control traffic with Queue-it's virtual waiting room to deliver a fair online experience without crashes or bots.
4.7
Overview
Queue-it is a virtual waiting room platform, delivered as a Software-as-a-Service (SaaS), for managing website and application overload in relation to popular events and activities online. Its online queue system passes surplus visitors to a virtual waiting room and re-directs them back to the website or application on a first-in, first-out basis. Through a web-based admin platform, IT professionals can control the queue configuration and monitor real-time analytics of online peak traffic. Queue-it integrates easily with CDN's, load balancers, ecommerce and ticketing platforms, major SDK's, application platforms and tag management systems.
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world's biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling. Queue-it is headquartered in Denmark with offices in the U.S., Australia, Japan, and the Republic of Korea. For more information, please visit https://queue-it.com/aws-waiting-room/ .
A Standard subscription with basic features ideal for small business with traffic peaks under 1 million visitors a month. Use 'Pricing Info' form in the 'Additional Support' section below to get a customized option that fits your needs.
For more detail, custom pricing, EULA, or a private contract, please contact awsmarketplacesubscriptions@queue-it.com .
Highlights
- Ensure fairness for customers attempting to access your product or service by using first-come, first-serve order.
- Remove customer stress and uncertainty by providing individualized wait information in a customizable experience.
- Manage and control the traffic flow to your website and adjust on speed on-the-fly
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard Waiting Room | Average subscription for Standard waiting room. Pro & Enterprise subscriptions available as Private Offer | $21,048.00 |
Vendor refund policy
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
jschuknecht@overture.org S.
Keep Your Website Up and Your Patrons Calm
Reviewed on Dec 22, 2025
Review provided by G2
What do you like best about the product?
Once you have it set up, it is very easy for us to replicate events so it's not starting from scratch every time. It's a great amount of control, as well as valuable real time data about wait times, number of queued people, and more. Customer service has also always been very helpful for us, and it integrates so well with our ticketing software (Tessitura). We use it for major onsales, so maybe about a 12-15 times a year, but it's worth it every time to keep our website up and running. The ability to update waiting messages in real time is also a key bonus. Plus, if you run into them at a conference or trade show, they have great swag (try to snag a WAIT hat!).
What do you dislike about the product?
I wish the help documentation was a little more robust. Some of the rules as far as characters and spacing in set-up of rooms feels punitive, but not at all a dealbreaker.
What problems is the product solving and how is that benefiting you?
Queue-It helps us ensure that our website doesn't crash, both when we have planned huge onsales (Hamilton, Wicked, etc.) or just general sudden unexpected bursts of traffic. AND, when we do have those, it's helping us make sure that we're doing what we can to mitigate bots. Queue-it allows orderly and smooth entrance and use of our website, and makes the anxiousness of our customers drop considerably.
Civic & Social Organization
Effortless Queue Management and Flawless Performance
Reviewed on Dec 17, 2025
Review provided by G2
What do you like best about the product?
How easy it is to setup the queue room and to monitor and control traffic through it on the go. It works flawlessly as well.
What do you dislike about the product?
Can't think of anything I do not like about it.
What problems is the product solving and how is that benefiting you?
Queue-it helps us control flow of clients though our web servers hosting the app client interface. On city even registration days, we have huge crowds, which if left uncontrolled, can bring the system down to a point hwerer it is unusable. Queue-it has helped us prevent this from happening.
Recreational Facilities and Services
Effortless Monitoring and Insightful Analytics with Outstanding Support
Reviewed on Dec 17, 2025
Review provided by G2
What do you like best about the product?
The ability to monitor and message folks in the waiting rooms is great. The analytics are also very insightful. It is super easy to use and inplement and the support is fantastic!
What do you dislike about the product?
This isn't really a downside, but more of a side effect that the patrons have a longer wait in order to process (in their minds). However, the phrase "slow is smooth and smooth is fast" is applicable because the users are able to get in and out of the platform in an orderly fashion without resources hemorrhaging and servers failing.
What problems is the product solving and how is that benefiting you?
It is allowing our patrons to register for programs on the opening day without crashing our servers. The flow metering is crucial to our success. We were running into issues with server loading and bogging/crashing due to high post-pandemic traffic patterns. Those problems have gone away after implementing Queue-it's waiting room. Also, the ability to block bots has also greatly helped in improving performance during those times.
Retail
Reliable Traffic Control and Seamless Product Launches
Reviewed on Dec 17, 2025
Review provided by G2
What do you like best about the product?
Queue-it does a great job of controlling our traffic and allowing stability for our customers during our busy times. Queue-it is also used as a method for us to launch new products and drop the curtain at the same time for everyone.
What do you dislike about the product?
Queue-it works well for us and there is nothing of concern.
What problems is the product solving and how is that benefiting you?
Queue-it is helping to manage our traffic during busy times and product launches to allow for sitewide stability with traffic spikes.
Niels M.
Excellent system with with great layout/styling possibilities
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
From a technical point of view: it is a great product. It does puts a nice queue before our shop in case we need one. That is what we needed a couple of times a year.
Integration with CloudFront is smooth.
A very nice bonus is the possibility to style the waiting room layout to match our shop/event. Gives a great user experience.
Integration with CloudFront is smooth.
A very nice bonus is the possibility to style the waiting room layout to match our shop/event. Gives a great user experience.
What do you dislike about the product?
The UI is not always very intuitive, but they are always available to help us out if we can't find the setting ourselves:)
What problems is the product solving and how is that benefiting you?
We have a big sale a few times year, attributing more traffic than our servers can handle. Queueit provides a waiting room, spreading out the load on our servers over a longer time.