Sold by: Queue-it
Deployed on AWS
Control traffic with Queue-it's virtual waiting room to deliver a fair online experience without crashes or bots.
4.7
Overview
Queue-it is a virtual waiting room platform, delivered as a Software-as-a-Service (SaaS), for managing website and application overload in relation to popular events and activities online. Its online queue system passes surplus visitors to a virtual waiting room and re-directs them back to the website or application on a first-in, first-out basis. Through a web-based admin platform, IT professionals can control the queue configuration and monitor real-time analytics of online peak traffic. Queue-it integrates easily with CDN's, load balancers, ecommerce and ticketing platforms, major SDK's, application platforms and tag management systems.
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world's biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling. Queue-it is headquartered in Denmark with offices in the U.S., Australia, Japan, and the Republic of Korea. For more information, please visit https://queue-it.com/aws-waiting-room/ .
A Standard subscription with basic features ideal for small business with traffic peaks under 1 million visitors a month. Use 'Pricing Info' form in the 'Additional Support' section below to get a customized option that fits your needs.
For more detail, custom pricing, EULA, or a private contract, please contact awsmarketplacesubscriptions@queue-it.com .
Highlights
- Ensure fairness for customers attempting to access your product or service by using first-come, first-serve order.
- Remove customer stress and uncertainty by providing individualized wait information in a customizable experience.
- Manage and control the traffic flow to your website and adjust on speed on-the-fly
Details
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Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard Waiting Room | Average subscription for Standard waiting room. Pro & Enterprise subscriptions available as Private Offer | $21,048.00 |
Dimensions summary
This listing offers one pricing option: an annual subscription for the Standard Waiting Room, billed under a yearly contract. You buy it by units, which reflect the average subscription for a Standard waiting room. Pricing scales with your traffic volume, how often you run waiting rooms, and the features you select. Pro and Enterprise subscriptions are not sold here; you access them through a Private Offer instead. This single Marketplace dimension covers year-round waiting room coverage rather than one-time events.
Top-of-mind questions for buyers
The Standard tier covers up to 15k visitors via queue per month, meaning visitors who see the waiting room during peaks. It includes one 24/7 peak-protected waiting room, one simultaneously running waiting room, and up to 1M visitors per month via safety net, where traffic enters instantly.
Your site stays protected even if you exceed your plan. The vendor follows up afterward with options for plan adjustments rather than blocking traffic. Because this is a yearly subscription bought in units, any change to your plan is handled through the vendor rather than automatic overage charges.
The vendor notes no separate implementation fee applies for smaller tiers. You still receive resources and support tools to get started. This differs from higher tiers, which carry a one-time implementation fee. Confirm details with the vendor, since the Marketplace listing itself covers the subscription only.
queue-it.com
Helpful?
Vendor refund policy
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Performing Arts
Queue-It Keeps Ticket Sales Smooth During Traffic Surges
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
It facilitates our busy event announcement and onsale periods, meaning that we can sell tickets confident in the knowledge that Queue-It will prevent our site from being overwhelmed by traffic surges. It's a useful tool to ensure that only high-quality traffic can book tickets. It's easy enough to set up & customise, and the ability to duplicate previous queues saves the team time.
What do you dislike about the product?
The back-end UX can feel a bit convoluted for first-time users. Because of that, it sometimes takes us a little while to onboard new staff members until they feel confident using the site.
What problems is the product solving and how is that benefiting you?
Prevents site overwhelm at busy times and allows us to communicate easily with customers in the queue as required.
David H.
Major Server and Database Scaling Cost Savings
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
38% decrease in server scaling costs and a 33% reduction in database scaling costs
What do you dislike about the product?
The administrative dashboard lacks an intuitive design and streamlined workflows.
What problems is the product solving and how is that benefiting you?
Acts as a security checkpoint, using tools like CAPTCHAs, proof-of-work challenges, and data center blocking to ensure genuine customers—not bots—get access.
Raul F.
Protect with Efficiency and Exceptional Support
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
I like Queue-it for its simplicity, stability, and support. It is a solution that meets expectations when it comes to redirecting a user; it works according to the configuration set on the platform. Additionally, it is not complex to implement. The support is good and they not only respond to help requests but also proactively propose improvements. I also appreciate that migrations to new connectors, like Jakarta 4.x, and integration rules were relatively simple.
What do you dislike about the product?
I believe the bots and abuse section can be greatly improved, as sometimes we have bots that we know are bots but they still end up reaching our platform. Basically, for example, the solution should automatically detect obvious things like suspicious user agents, unreliable ASNs, token sharing or reuse, IP changes, etc., without having to configure them as rules, addons, or specific solutions.
What problems is the product solving and how is that benefiting you?
I use Queue-it to protect my platform from traffic spikes, ensuring a good user experience.
Emilio B.
High Availability and Impeccable Ease of Use
Reviewed on Feb 10, 2026
Review provided by G2
What do you like best about the product?
I really like the high availability and robustness of Queue-it. Their service has never gone down, even with a high number of users. Additionally, I also appreciate the personal service they offer. I also found that the initial setup was very easy and intuitive.
What do you dislike about the product?
The only thing I would improve is the limit on the naming of some elements, as there are elements like waiting rooms and rules that do not allow certain characters like hyphens or spaces.
What problems is the product solving and how is that benefiting you?
I use Queue-it to protect our infrastructure. It helps us avoid service outages due to high concurrency and many requests, increasing the quality of service.
Chris R.
Effortless Queuing for High-Traffic Ticketing
Reviewed on Feb 10, 2026
Review provided by G2
What do you like best about the product?
I like that Queue-it is flexible and easy to set up. It does the job and does what it says on the tin, which is really important for us because we often have to launch events with short notice. If it wasn't easy to use, that would make it hard to get going with launching events quickly.
What do you dislike about the product?
I think more customization still looks like an external queuing system. It would be better if it could more thoroughly integrate and look like our web page.
What problems is the product solving and how is that benefiting you?
Queue-it helps us manage high traffic arriving on the site all at once during big ticket launches.