FARO is a leader in providing cloud solutions to the government marketplace. Data Lakes offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
Accelerating Time to Value for Application Users
Lowering Total Cost of Implementation and Operations
Increasing Security and Sustainability of the Solution
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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This listing offers two support options priced by units. You choose Premium Govt SaaS support or HyperCare Govt SaaS support for the Donau data lake solution. Each dimension covers a different level of government SaaS support. Both are billed under a contract model on a per-unit basis, so cost scales with the number of units you order. The two options are independent support levels rather than sequential tiers. You select the one that matches your program's support needs. Subscriptions run as full-term agreements, typically annual, with fees due in advance and no pro-rated billing.
Top-of-mind questions for buyers
What does one unit represent for the Premium or HyperCare Government SaaS support dimensions?
Support is structured around Micro Service Blocks, which tailor the level of assistance you receive. One unit maps to a defined block of support capacity for the Donau data lake. You order units to match your program's support needs, and cost scales with the number of units ordered.
How do the two support dimensions differ mechanically when I choose between them?
Both bill per unit under a contract model, but they cover different support levels. Premium Government SaaS support and HyperCare Government SaaS support are independent options, not sequential tiers. You pick one that fits your needs. HyperCare typically reflects a heightened, hands-on support posture for critical periods.
What happens to my cost if I need to change support levels mid-term?
Subscriptions run as full-term agreements with no pro-rated billing. If you begin or discontinue support partway through a term, you still pay for the full term. Fees are due in advance. Changing between support levels requires a new order rather than a mid-term adjustment.
www.farosolutions.com
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