Sold by: ServiceNowÂ
Deployed on AWS
Workflow Data Fabric is a unified semantic and integration layer that turns data into instant action by connecting structured, unstructured, and streaming data into ServiceNow to power your AI agents, workflows, and analytics with real-time, secure data from any source.
Overview
Workflow Data Fabric, ServiceNows data foundation within their platform, unifies data across the enterprise to provide real time, secure, and governed access to any data source to enable your employees and AI agents to solve complex issues like preventing service disruptions, resolving customer requests faster, and optimizing complex operations all on a single platform. It turns data into instant action by connecting structured, unstructured, and streaming data from any source in real time without needing to duplicate it, transfer it, or build customizations just to integrate it. Workflow Data Fabric enriches, contextualizes, and aligns data with your workflows so it is immediately actionable fueling smarter AI agents, faster resolutions, and more efficient, compliant automation.
Highlights
- Connect and unify any data structured, unstructured, or streaming in real time, on one platform.
- Fuel AI agents, workflows, and analytics with the right data needed to drive faster, smarter decisions.
- Protect your data with built-in compliance and governance ,so teams and AI agents can act securely on your data.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/nowÂ
This application is subject to additional support terms.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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30 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Aidan S.
Seamless Integration
Reviewed on Jul 23, 2025
Review provided by G2
What do you like best about the product?
It’s very helpful with how seamless it connected to my data sources, whether I was using older systems, or newer cloud platforms. The zero-copy connectors were the most impressive.
What do you dislike about the product?
The learning curve definitely feels steep sometimes, especially when trying to configure more complex integrations, or fine-tuning things.
What problems is the product solving and how is that benefiting you?
It automates end to end workflows across all systems without APIs which solves many business process issues.
Computer Software
A powerful way to connect data and workflows across the organization
Reviewed on Jul 21, 2025
Review provided by G2
What do you like best about the product?
What I like most is how it simplifies the integration between systems and data sources across different departments. It allows us to build end-to-end workflows without having to create complex custom integrations every time. The real-time data availability and the ability to reuse components across workflows has significantly reduced development time and improved consistency in how we manage operations.
What do you dislike about the product?
The learning curve can be a bit steep at the beginning, especially for teams unfamiliar with the ServiceNow ecosystem. Also, while the platform is quite flexible, customizing some advanced behaviors might require scripting knowledge, which not all users are comfortable with. Lastly, licensing can become expensive depending on the scale of your implementation.
What problems is the product solving and how is that benefiting you?
Before using Workflow Data Fabric, we had a hard time connecting data across different departments and systems, which slowed down automation and made reporting inconsistent. With this solution, we've been able to centralize our workflows and have real-time visibility of data across our operations. It’s made it easier to design scalable workflows, reduce manual errors, and speed up decision-making. It has definitely helped us reduce turnaround time for several internal processes and improve collaboration between teams.
Adarsh P.
My personal experience
Reviewed on Jul 16, 2025
Review provided by G2
What do you like best about the product?
Its really very easy to use. Provides best customer support. The ease of integration and implementation was remarkable. Loved the features.
What do you dislike about the product?
The resources available for self help could be improved. Seemed like it wasnt updated really well. Can make it smooth.
What problems is the product solving and how is that benefiting you?
Earlier pulling data from different sources used to be messy and slow, especially when teams were using different tools. But with Workflow Data Fabric now everything is more connected liek for example the data from different departments or platforms can be brought into one place and used in workflows without needing heavy custom integrations.
Leonardo B.
It was great app to manage incidents
Reviewed on Jul 03, 2025
Review provided by G2
What do you like best about the product?
The integration with many other apps helps us a lot on our company to develop many things that we wanted.
What do you dislike about the product?
The time to create a new user is a little bit longer than expected
What problems is the product solving and how is that benefiting you?
As I said before, they are increasing the catalog of apps that we can integrate together in order to do things in less steps.
Venkata Naga Pavani M.
Working with servicenow workflow data fabric
Reviewed on Jun 18, 2025
Review provided by G2
What do you like best about the product?
What i like most is how it brings all the data together in one place, making it easy to connect different systems and automate processes. It’s user friendly, helps reduce manual work and makes building and managing workflows much faster and more organized.
What do you dislike about the product?
It can feel a bit complex to set up , especially when connecting to multiple data sources or dealing with permissions. It can also take some time to get used to all the options and settings. Occasionally troubleshooting the issues is not very straightforward and we might need to spend extra time figuring out what went wrong.
What problems is the product solving and how is that benefiting you?
It solves the problem of connecting and organizing data from multiple sources. It reduces the manual effort to move or manage information between systems. Because of this automation process the workflows are faster and more relaible. Especially for me this means less time spent on repetitive tasks and fewer errors .