Sold by: ServiceNowÂ
Deployed on AWS
Workflow Data Fabric is a unified semantic and integration layer that turns data into instant action by connecting structured, unstructured, and streaming data into ServiceNow to power your AI agents, workflows, and analytics with real-time, secure data from any source.
Overview
Workflow Data Fabric, ServiceNows data foundation within their platform, unifies data across the enterprise to provide real time, secure, and governed access to any data source to enable your employees and AI agents to solve complex issues like preventing service disruptions, resolving customer requests faster, and optimizing complex operations all on a single platform. It turns data into instant action by connecting structured, unstructured, and streaming data from any source in real time without needing to duplicate it, transfer it, or build customizations just to integrate it. Workflow Data Fabric enriches, contextualizes, and aligns data with your workflows so it is immediately actionable fueling smarter AI agents, faster resolutions, and more efficient, compliant automation.
Highlights
- Connect and unify any data structured, unstructured, or streaming in real time, on one platform.
- Fuel AI agents, workflows, and analytics with the right data needed to drive faster, smarter decisions.
- Protect your data with built-in compliance and governance ,so teams and AI agents can act securely on your data.
Details
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Delivery method
Deployed on AWS
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Delivery details
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Support
Vendor support
ServiceNow Support for the covered ServiceNow products and services is available to you 24/7 at the support link below, which includes links to helpful Product Documentation, our Knowledge Base, and our NOW Community of users.
https://support.servicenow.com/nowÂ
This application is subject to additional support terms.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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60 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Drishti C.
Seamless Data Integration and Real-Time Workflow Automation
Reviewed on Nov 13, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most about ServiceNow Workflow Data Fabric is its ability to effortlessly link data from various systems, effectively eliminating silos and offering a comprehensive, unified perspective on information. Additionally, it improves workflow automation by making sure the necessary data is accessible in real time, which supports more intelligent and quicker decision-making.
What do you dislike about the product?
One limitation of ServiceNow Workflow Data Fabric is the complexity involved in its setup and integration, which often demands considerable configuration and specialized knowledge. Furthermore, when working with extremely large datasets or intricate data models spanning multiple sources, performance may decrease noticeably.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric solves the problem of disconnected data spread across multiple systems by creating a unified, real-time data layer. This helps improve decision-making, streamline workflows, and reduce manual effort by ensuring teams have consistent, accessible, and actionable information across the organization.
Market Research
Unified Data Access Made Easy
Reviewed on Nov 09, 2025
Review provided by G2
What do you like best about the product?
I like the ability to reference both static and dynamic data. I can connect to data lakes as well as traditional data sources in one platform.
What do you dislike about the product?
Still in its early stages and the integration platform could be more intuitive. It still relies on a technical person to set this up.
What problems is the product solving and how is that benefiting you?
It allows me to aggregate data from disparate sources to provide a single view of employee utilization tied to customer accounts.
Consulting
Powerful Capabilities, But Setup Is Complex and Time-Consuming
Reviewed on Nov 02, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most is how it consolidates data from various systems into a single, reliable layer that can be accessed throughout different workflows. This integration allows users to avoid searching for information across multiple tools, minimizes duplication, and leads to more accurate processes. With all the data presented in one unified view, stakeholders are able to make decisions more quickly and with greater confidence.
What do you dislike about the product?
The setup process is quite complex, and there is a steep learning curve. It often requires considerable time and expertise to accurately model data sources, define relationships, and establish governance rules.
What problems is the product solving and how is that benefiting you?
Unified data layer/virtualisation: WDF enables access to structured, unstructured, semi-structured, even streaming data from across the enterprise (inside & outside the platform) without having to copy it.
Antonio M.
Effortless integrations
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
Allows to connect despaired systems with ease. The zero copy functionality is a game changer for data analytics and integrations
What do you dislike about the product?
Nothing to dislike. WDF has replaced a few other tech.
What problems is the product solving and how is that benefiting you?
System data integrations, ETL.
Computer & Network Security
Connects to internal and external data sources
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
Ease of managing and its options to use external data to enrich existing workflows, create new automations, and provide real-time, actionable insights.
What do you dislike about the product?
Learning is complex for new users, and search and filtering options are also complex to understand
What problems is the product solving and how is that benefiting you?
It makes easy to connect to external data sources, and that can help get inside analytics in one platform