Deepwatch Managed Security Services
DeepwatchReviews from AWS customer
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24/7 Managed Service provides a relief to security teams
What do you like best about the product?
Dynamic risk scoring method versus 1:1 alerting has reduced false positives. Their tooling is fairly easy to use, and wasn't overly cumbersome to implement. The management of Splunk has reduced a lot of workload for our teams
What do you dislike about the product?
Internal team communications among Deepwatch. They have struggled to accomplish simple requests in a timely manner in terms of customer support
What problems is the product solving and how is that benefiting you?
Deepwatch is solving for a need of 24/7 managed service and alerting in terms of security
Wonderful experience
What do you like best about the product?
Customer support and variety of features
What do you dislike about the product?
Not applicable, likea sll the services provided by deepwatch
What problems is the product solving and how is that benefiting you?
Deepwatch security center provides the best security solution for the organization
DW is a well-rounded third-party SOC provider.
What do you like best about the product?
Understanding the need and implementing.
What do you dislike about the product?
They should have more integration option
What problems is the product solving and how is that benefiting you?
Deepwatch is an amazing SOC provider. They truly understand the needs of their customers and put in amazing effort in implementing those needs. They have an amazing support system for the customer and are very responsive.
Strong MDR provider with experienced engineers and analysts working with Splunk
What do you like best about the product?
Deepwatch employes a skilled team of engineers, analysts, and CSMs who are able to assist with implementation of new log sources and alerts. The team is able to respond to security events quickly and effectively, while providing additional support if needed.
What do you dislike about the product?
Deepwatch's core competencies are currently focused on leveraging the Splunk SIEM but are expanding to MS Sentinel.
What problems is the product solving and how is that benefiting you?
Deepwatch is able to serve as an extension of the security team by serving as an MDR leading the offsite SOC for the organization. Deepwatch also helps manage the vulnerability management practice for the organization allowing us to outsource some of the workload.
Overall positive
What do you like best about the product?
Relationship and collaboration with Detection Engineers and CSM. Joshua Graham has moved mountains for us
What do you dislike about the product?
They did negotiate a transition period in 2024 but are on the other side of it now and improved for the better
What problems is the product solving and how is that benefiting you?
24/7 MDR.
Great Experience with Deepwatch and Caroline
What do you like best about the product?
Being able to get alerts and responses quickly, ease of use, customer support.
What do you dislike about the product?
cannot think of anything off the top of my head everything is great
What problems is the product solving and how is that benefiting you?
Deepwatch is our main MDR that provides ingests of alerts from different sources
Deepwatch for SIEM hosting and Tier 1 alert review
What do you like best about the product?
Tier 1 alert review is fairly scripted and escalated cases provide sufficient detail. Very few system outages as part of hosting. Responsive to tuning and engineering requests.
What do you dislike about the product?
Some growing pains as Deepwatch expands offerings. Challenges with following off-hours escalation trees.
What problems is the product solving and how is that benefiting you?
We are unable to staff a tier 1 alert review team 24x7. Having Deepwatch host our SIEM negates the need for us to staff SIEM administrators ourselves. We do staff content developers for SIEM who QA Deepwatch alerts and log parsers.
Erlanger DW
What do you like best about the product?
I'm a fan of how many technicians they have in several areas of expertise for the Splunk platform, specifically. I can always go to them and ask questions to find possible solutions.
What do you dislike about the product?
Nothing comes to mind at this time, to be perfectly honest. Caroline is very attentive, and all the technicians are very helpful.
What problems is the product solving and how is that benefiting you?
Deepwatch fills the gap of keeping a vigilant eye on our organization. They have technicians to manage alerts after regular business hours, and they provide automatic alerts for things happening that we wouldn't notice in a timely manner.
Responsive and Reliable Support
What do you like best about the product?
Deepwatch has been a highly responsive and collaborative partner. When they escalate alerts, they are truly critical with no false positives. We have a strong working relationship between our SOC teams, and their customer success manager stays closely engaged. They help us fine-tune alerting, answer questions quickly, and ensure we are aligned on priorities. This partnership has improved our operational efficiency and confidence in our detection strategy.
What do you dislike about the product?
While Deepwatch is highly responsive through their ticketing system, their Slack channel tends to be quiet and not ideal for real-time escalation. That said, this hasn’t impacted support quality, as tickets remain the most effective and reliable way to engage their team. It’s a minor concern, but worth noting for teams that prefer more interactive communication channels.
What problems is the product solving and how is that benefiting you?
Deepwatch is helping us address the challenge of integrating and monitoring new log sources efficiently. They are thorough in onboarding new data and quick to implement tailored alerting based on those logs. This has strengthened our visibility across the environment and improved our ability to detect and respond to threats in a timely and effective manner. Their proactive support has been a key factor in enhancing our overall security operations.
Great Experience - very professional team
What do you like best about the product?
Working on MDR with Deepwatch is an amazing experience for myself. The whole team is flexible, responsive, knowledgeable, and professional. I reach out to DeepWatch on a daily basis; whether it's a member or an issue/improvement on hand.
We have a success manager assigned to us, Caroline G. We have a bi-weekly call to discuss issues, roadblocks, future implementation, and status updates. We often communicate over email & slack outside the bi-weekly calls. Caroline is consistently available for us outside of her work hours; Sick day, PTO, and off hours. She is a very joyous person to be around with; which allows customers to approach her easily, feeling open to reach out to her.
I worked with a few MDR engineers; Chase C., Steven L., Titi O., Kane H., Larry S., and more. The team is very knowledgeable; very capable of addressing our initial setups, troubleshooting log ingestions, defining alerts, and provided solutions for improvement. The knowledge base articles written by a few of the engineers were very helpful; very easy to read and understand. I don’t know who managed our log ingestion applications but they are performing an excellent job; we are up to date with our OS and application version. The detection engineers provides very well defined alerts; which provides activities we may not be aware of.
We had a false alarm, but at the time an admin was unable to verified their actions within the network. Deepwatch was there, treating the scenario as a possible intrusion. All hands on deck, Deepwatch were there, performing their duties as much as they possibly can. That to me is the key - Deepwatch was there for us during a possible instrusive situation.
I hope to keep to continue having Deepwatch’s support. Caroline G and the MDR engineers really deserve a raise, promotion, and award. Very dedicated, intelligent, and professional team.
We have a success manager assigned to us, Caroline G. We have a bi-weekly call to discuss issues, roadblocks, future implementation, and status updates. We often communicate over email & slack outside the bi-weekly calls. Caroline is consistently available for us outside of her work hours; Sick day, PTO, and off hours. She is a very joyous person to be around with; which allows customers to approach her easily, feeling open to reach out to her.
I worked with a few MDR engineers; Chase C., Steven L., Titi O., Kane H., Larry S., and more. The team is very knowledgeable; very capable of addressing our initial setups, troubleshooting log ingestions, defining alerts, and provided solutions for improvement. The knowledge base articles written by a few of the engineers were very helpful; very easy to read and understand. I don’t know who managed our log ingestion applications but they are performing an excellent job; we are up to date with our OS and application version. The detection engineers provides very well defined alerts; which provides activities we may not be aware of.
We had a false alarm, but at the time an admin was unable to verified their actions within the network. Deepwatch was there, treating the scenario as a possible intrusion. All hands on deck, Deepwatch were there, performing their duties as much as they possibly can. That to me is the key - Deepwatch was there for us during a possible instrusive situation.
I hope to keep to continue having Deepwatch’s support. Caroline G and the MDR engineers really deserve a raise, promotion, and award. Very dedicated, intelligent, and professional team.
What do you dislike about the product?
I don't have any complaints or dislike. I enjoy working with the DeepWatch. It's a great experience.
What problems is the product solving and how is that benefiting you?
Initial Setup. We all know when we first purchase a tool, we have to learn how to use the tool first. The issue sometimes is we may not have the knowledge or time to learn the tool. Deepwatch solves that issue. The engineers are experts in their field and can easily solve an issue within a simple call.
Continuous Support. Whether the network change, a bad firewall policy implemented - the team pulls through to assist with basis troubleshooting. Deepwatch provides defined alerts for us to monitor the network activities. We have discover a bad actions performed by a few admins using Deepwatch's alerts.
Vulnerabilities and Patching. We recently discovered we had a Linux OS that will be EOL at the end of 2025. We started to plan to upgrade our OS across the board to ensure support services can be continue. I reached out to DeepWatch and discovered that the OS they managed were already updated. Our log ingestion applications were upgraded consistently; we are up to date. Updates are important as new vulnerabilities are discover each day.
Continuous Support. Whether the network change, a bad firewall policy implemented - the team pulls through to assist with basis troubleshooting. Deepwatch provides defined alerts for us to monitor the network activities. We have discover a bad actions performed by a few admins using Deepwatch's alerts.
Vulnerabilities and Patching. We recently discovered we had a Linux OS that will be EOL at the end of 2025. We started to plan to upgrade our OS across the board to ensure support services can be continue. I reached out to DeepWatch and discovered that the OS they managed were already updated. Our log ingestion applications were upgraded consistently; we are up to date. Updates are important as new vulnerabilities are discover each day.
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