Sold by: Razor from OccamÂ
Deployed on AWS
Razor can efficiently discover IVR/IVA systems, test the functionality of call flows, monitor real-time performance, and conduct load testing to validate the scalability of voice systems. This platform helps businesses improve customer satisfaction, reduce operational costs, and increase overall efficiency.
Overview
Razor is a comprehensive platform for automating and optimizing customer experience in contact centers. With its powerful suite of tools, it streamlines the discovery of IVR/IVA systems, provides functionality testing, real-time monitoring, and load testing capabilities. The platform enables organizations to identify customer pain points, simulate real-life customer interactions, and test the performance of their global contact center systems under heavy traffic conditions. Razor's user-friendly interface and robust analytics dashboard make it easy for businesses to quickly analyze call data and make informed decisions to enhance customer experience. Whether you're looking to improve IVR navigation, reduce wait times, or optimize call routing, Razor is the ideal solution to help you achieve your goals.
Highlights
- IVR/IVA mapping is key to identifying areas for improvement in customer experience operations. Razor's automated call flow generation accelerates functionality testing and proactive monitoring. Mapping the IVR/IVA journey is the first step in delivering changes to the customer experience. Razor supports transformational migrations, improving the customer experience and ensuring businesses stay ahead of the competition.
- Functional Testing/Monitoring Razor offers a comprehensive solution for monitoring and functionality testing of customer experience operations. With real-time insight into the customer experience, businesses can ensure seamless interactions, while Razor Functional Testing reduces testing and QA time, supporting modern practices like DevOps and agile. Razor makes it easy to maintain efficiency and deliver a top-notch experience, giving you the tools you need to stay ahead of the game.
- In-Country Testing: In-Country testing is essential for businesses operating in different countries worldwide. With Razor, you can carry out monitoring and functionality testing of your customer experience operations, no matter where your toll-free or DID number is located. This ensures consistency in the customer experience, making it easy to maintain efficiency and deliver a top-notch experience globally.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Razor License | Access to Razor DFM (Discovery, Functional, Monitoring) -10 port | $81,600.00 |
Razor Virtual Agent - 1 | Add Agent Activity Replication within Test Scripts | $360.00 |
Razor Test Credits | PSTN/GSM International Breakout | $4,500.00 |
Dimension | Cost/unit |
|---|---|
Call Charges for tests carried out over the PSTN | $0.03 |
Call Charges for tests carried out over PSTN/GSM International B'out | $2.00 |
Vendor refund policy
Our refund policy states that we do not offer refunds. However, if we fail to meet our Service Level Agreement, service credits may be available.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
AWS infrastructure support
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Updated weekly
By Razor from Occam
Top
50
In Testing
Top
10
In Contact Center
Top
10
In Observability, Monitoring and Observability
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
System Discovery
"Automated discovery and mapping of IVR/IVA systems with comprehensive call flow identification"
Performance Testing
"Real-time performance monitoring and load testing capabilities for voice communication systems"
Functional Validation
"Comprehensive functionality testing of customer interaction systems with DevOps and agile methodology support"
Global Testing Infrastructure
"In-country testing capabilities for toll-free and direct inward dialing numbers across multiple geographic locations"
Analytics Dashboard
"Robust analytics platform with user-friendly interface for detailed call data analysis and customer experience insights"
Automated Testing
Automate functional and regression testing across customer experience systems
Performance Simulation
Run load and performance tests to validate system scalability and behavior
Call Flow Modeling
Automatically document and create models of existing interactive voice response (IVR) systems
Multi-Channel Monitoring
Monitor customer experience across voice, digital, and conversational AI communication channels
Proactive Issue Detection
Conduct real-time issue identification and automated contact center call path testing for faster troubleshooting
Performance Monitoring
Continuous end-to-end performance monitoring with real-time change impact detection and service quality control
Data Collection Mechanism
Low code deployment using browser extension for agent data collection, issue reporting, and alerting
Assurance Testing
Continuous heartbeat testing of customer and agent experience with audio quality assessment and trend comparison
Performance Load Testing
On-demand real call generation at scale to manage changes and validate system performance
Comprehensive Insights
Aggregation of data from calls, agent feedback, AWS, and external systems for real-time performance visibility
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
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