Deployed on AWS
Cyara Agentic Platform tests AI agents with AI agents, simulates real customer interactions across voice, chat, and AI channels, and observes contact center performance continuously, so every journey is proven before customers reach it, and monitored after.
4.7
Overview
Cyara is the confidence layer for autonomous, AI-powered customer experience. More than 450 enterprises, including leaders in insurance, banking, healthcare, and technology, rely on Cyara to assure more than 350 million customer journeys every year. With physical infrastructure in 145+ countries and monitoring coverage for 420+ carriers, Cyara delivers continuous assurance and observability for every customer interaction across all channels.
Cyara simulates real customer interactions and engages with your systems just as a customer would. Its Agentic AI Testing tests AI agents with AI agents to catch what scripts miss, and its Observability monitors live journeys from the customers side. You prove your CX systems and AI agents perform as designed before customers ever encounter them, and you keep proving it in production.
What You Can Achieve with Cyara
- Accelerate CX Development and Deployment
Enable Agile and DevOps methodologies across your contact center operations
Shorten development cycles by 40%-70% with AI-driven test automation
Reduce manual testing time by up to 80% while increasing test coverage by 800%
Move AI agents from pilot to production by validating agentic and hybrid journeys before go-live, with no AI or prompt-engineering expertise required of your QA team
- Assure Quality Across Every Channel
Test AI agents with AI agents through Agentic AI Testing for Voice & IVR, and validate conversational AI, GenAI, and agentic chat and voice bots
Automatically document existing IVRs and create models of your current call flows
Automate functional and regression testing across voice, digital, and conversational AI channels
Run load and performance tests to verify your systems perform under real-world conditions
Develop and deploy better CX bots faster while tackling the unique risks of GenAI-powered bots, including hallucinations, misuse, and compliance, with Cyara AI Trust and its Compliance and Bias modules
- Monitor and Resolve Issues Proactively
Observe your CX from both the customers and agents perspective in real time, including journeys handled by AI agents
Monitor AI agent hallucination, compliance, and misuse in production
Automate proactive contact center call path testing with real-time issue identification for faster troubleshooting and resolution
Regain visibility into agent environments with AI-driven proactive monitoring, automated alerts, and troubleshooting guides
Continuously scan mobile networks and spam-blocking apps worldwide for real-time visibility into outbound caller ID presentation
Identify and resolve issues affecting your WebRTC-based applications
Platform Modules
The Cyara Agentic Platform unifies testing, monitoring, validation, and AI trust capabilities in a single solution:
Cyara Velocity - Accelerate IVR discovery and functional test automation
Cyara Cruncher -Simulate real-world load, stress, and capacity conditions**
Cyara Voice Assure - Reduce call failure with telecom monitoring across 420+ carriers
Cyara Pulse - Detect outages and service issues through omnichannel IVR monitoring
Cyara ResolveAX - Proactively monitor and troubleshoot agent desktop environments
Cyara Botium AI - Assure conversational AI and bot quality across voice, chat, and digital channels
Cyara AI Trust - Govern GenAI-powered CX with Compliance and Bias modules, and monitor hallucination and misuse
Cyara AI Trust Observability - Independent, continuous trust monitoring for AI agents in production
Global Reach and Coverage
Cyara spans every major CCaaS provider and 55+ AI agent vendors, across both agentic and traditional paths. With infrastructure in 145+ countries and coverage for 420+ carriers, you can assure and observe customer journeys no matter where your customers are located.
Because Cyara is independent, the layer that grades your AI agents and CX systems is not owned by the vendors building them. You get unbiased assurance you can trust.
Getting Started
To tailor a solution for your unique requirements, contact Cyara through AWS Marketplace to discuss a private offer and learn how the Cyara Agentic Platform can integrate with your contact center environment.
Highlights
- Accelerate Time to Market: AI-driven automation shortens CX development cycles by 40%-70%. Cyara automates IVR documentation, functional testing, and regression testing, and Agentic AI Testing validates AI agents and hybrid journeys before go-live. More than 450 enterprises rely on Cyara to assure over 350 million customer journeys annually across voice, chat, and AI agent channels.
- Reduce Testing Time by 80%: Cyara replaces manual test execution with automated functional, regression, and load testing that simulates real-world customer interactions. Load and performance tests replicate peak traffic to expose bottlenecks before production. Infrastructure in 145+ countries and monitoring across 420+ carriers keep tests, and the Observability that follows them into production, true to global conditions.
- Improve Quality with 800% Greater Test Coverage: Cyara expands test coverage far beyond what manual methods can achieve by automating omnichannel testing across IVR, bot, voice, and digital channels, for AI agents and traditional paths alike. Continuous Observability detects outages and service degradation in real time, while Cyara AI Trust addresses GenAI bot risks, including hallucinations, compliance violations, and security gaps, and catches issues before customers encounter them.
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Deployed on AWS
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Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Cyara provides support to help customers get the most from the Cyara Agentic Platform. The following channels are available for assistance:
Support Portal Access the Cyara support portal at https://support.cyara.com/ to submit tickets, browse knowledge base articles, and track the status of open requests.
Email Support Contact the support team directly at support@cyara.com for technical questions, troubleshooting, and issue resolution.
For questions about AWS Marketplace subscriptions, private offers, or account-related inquiries, please reach out to awspartner@cyara.com .
Cyara support team assists with platform usage, integration troubleshooting, test configuration, and general product questions. If you need to request a refund or have billing concerns related to your AWS Marketplace subscription, please contact Cyara support or your AWS Marketplace representative for guidance.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Cyara Automated CX Assurance Platform
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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Positive reviews
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AI generated from product descriptions
Automated IVR Documentation and Modeling
Automatically documents existing IVRs and creates models of current call flows
Functional and Regression Testing Automation
Automates functional and regression testing across customer experience systems
Load and Performance Testing
Runs load and performance tests to assure systems perform at scale
Real-time Customer Experience Monitoring
Monitors customer experience from customer and agent perspectives with real-time issue identification
Multi-channel Voice of Customer Analysis
Gathers and analyzes voice of customers across voice, digital, and conversational AI channels
End-to-End Performance Monitoring
Continuous monitoring of the complete communication chain including agent feedback, softphone events, softphone logs and environmental data with real-time detection of change impacts.
Synthetic Testing and Load Testing
Generation of real calls to validate customer experience and perform load testing to verify performance at predicted peak volumes.
Audio Quality and Network Performance Analysis
Continuous monitoring of network performance and audio quality with trend comparison over time and early issue detection.
Browser-Based Data Collection
Low-code deployment through browser extension for data collection, agent issue reporting and agent alerting capabilities.
Unified Performance Insights
Aggregation of data from every call, agent feedback and AWS systems to provide real-time performance visibility and optimization recommendations.
Generative AI-Driven Test Automation
AI Blueprint technology that autonomously navigates applications and generates thousands of test scripts within minutes, adapting to application changes without requiring manual maintenance.
Multi-Platform Application Testing
Support for testing websites, web-based applications, mobile applications, and platform-based applications including Salesforce and ServiceNow through autonomous and scripted approaches.
Self-Healing Test Automation
Machine learning-assisted test creation with fallback accessors that adapt during test execution and self-healing capabilities to reduce test maintenance overhead.
Comprehensive API and Microservices Testing
Drag-and-drop test design for API-based functionality testing, with IDE support for advanced microservices, database, IoT, and multi-level dataset testing scenarios.
Continuous Integration and Parallel Test Execution
Data-driven test execution triggered on-demand, on schedule, or via CI/CD pipeline integration, with automatic test node scaling for massively parallel execution and cross-browser capabilities.
Standard contract
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Customer reviews
Kirpalsinh R.
Automated conversational AI security testing and contact center vulnerability monitoring
Reviewed on Sep 28, 2026
Review provided by G2
What do you like best about the product?
In a Security Operations Center (SOC) environment, customer-facing contact channels like Interactive Voice Response (IVR) systems and conversational AI chatbots are traditionally massive blind spots. Cyara Platform bridges this gap by providing an automated testing framework tailored specifically for telecom and AI interactions. We leverage Cyara (particularly its Botium capabilities) to automate security testing against our customer service bots, actively probing for vulnerabilities like prompt injection, PII data leakage, and authentication bypasses. Furthermore, the platform's ability to generate synthetic voice traffic and send custom DTMF tones allows us to continuously monitor our global toll-free numbers, ensuring telecom carriers are routing correctly and our IVR architecture remains resilient against telephony-based fraud or denial-of-service attempts.
What do you dislike about the product?
Because the platform heavily intersects with telecommunications infrastructure, configuring initial test campaigns requires a deep understanding of SIP trunks, ISDN signaling, and voice codec standards—which can present a steep learning curve for pure cybersecurity analysts. Additionally, when mapping highly complex IVR trees for automated regression testing, the system can sometimes struggle with speech-to-text accuracy if the synthetic voice encounters background noise simulation or regional accents, leading to false-positive failure alerts that the SOC has to manually triage.
What problems is the product solving and how is that benefiting you?
It actively mitigates the risk of contact center compromise and conversational AI vulnerabilities. Previously, our security team had to rely on manual red-team engagements to test our customer service chatbots and IVR logic, which was slow and unscalable. By automating continuous security regression tests with Cyara, we ensure that every code update pushed to our conversational AI or telephony routing systems is programmatically validated against security flaws before reaching the production customer experience.
Kurupali V.
Completeness in the CX Testing, has good compliance controls.
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
Cyara's holistic security framework and compliance capabilities are of great value with masking is superb for automated testing of voice and digital channels in conjunction with masking personally identifiable information {P (PII) Data. They have a lot of different Role -Based access controls ,they have very detailed audit log. nothing that is about our customer experience testing jeopardizes our data governance and privacy policies.
What do you dislike about the product?
It may be secure, but the initial setup of the data redaction rules may be too complicated and time consuming. There are a few times where we have false positives as test data doesn't get masked and manual effort is needed. More "off the shelf" style compliance reporting template types, especially those geared toward GDPR and CCPA audits, would be helpful to aid internal compliance reporting processes.
What problems is the product solving and how is that benefiting you?
By addressing the challenge of verifying the crucial problem of complex contact centre infrastructure and having to touch or interact with real data in test environments, Cyara makes an impactful advance. We're generating synthetic test data and securely simulating interactions and, as a result, expediting our QA cycles. This helps us create seamless customer experiences, stay on top of the regulations and drastically minimize the possibility of breaches.
Raj C.
CI/CD-driven IVR test automation and high-concurrency telephony validation
Reviewed on Sep 04, 2026
Review provided by G2
What do you like best about the product?
Incorporating automated telephony testing into software release pipelines is where Cyara delivers exceptional value. By exposing robust REST APIs, Cyara Velocity allows development teams to trigger end-to-end synthetic IVR test suites automatically upon opening a pull request or deploying to staging environments. Validating complex decision trees, ASR prompt accuracy, and backend webhook data payloads without manual call verification prevents subtle logic regressions from reaching production. Furthermore, Cyara Cruncher enables stress-testing SIP gateways with thousands of simulated calls simultaneously, providing accurate benchmark telemetry on backend microservices and database connections under heavy load conditions.
What do you dislike about the product?
Structuring modular test scripts for deeply nested IVR architectures with dynamic payload variables requires significant initial setup time. When analyzing failed execution logs, isolating whether a call drop occurred due to an internal API timeout, bad SIP response code, or audio transcription threshold variance can require extra debugging effort. Additionally, maintaining version alignment between changing application code schemas and legacy test campaign configurations demands disciplined repository management across the development team.
What problems is the product solving and how is that benefiting you?
Cyara bridges the gap between software development pipelines and telephony infrastructure testing. Prior to integrating its REST API into build pipelines, validating IVR logic updates required manual call execution, creating significant bottlenecks during release cycles. Automating continuous synthetic voice validation within CI/CD workflows has drastically accelerated deployment velocity while ensuring that critical backend routing, database lookup webhooks, and call transfers operate without error.
Mohini G.
Cyara powers trust for organizations in their Automated CX & IVR testing journey.
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
Automated CX Testing tool from Cyara has improved our testing of customer communication flows. Cyara’s biggest benefit is that we no longer have to rely as heavily on manual testing of IVR and conversational flows. Having automated test scenarios allows us to quickly validate call journeys, failures and changes before pushing to production.
What do you dislike about the product?
Having a large test environment makes maintaining multiple scenarios and test cases challenging. It’s important to have organization and ownership of those test cases.
What problems is the product solving and how is that benefiting you?
Cyara addressed our need to manually test very complex customer journeys. Previously, we would spend a lot of time validating IVR flows and customer interactions, with the possibility of not finding issues.
Recommendations to others considering the product:
To improve the management of test cases, consider implementing a centralized system for tracking and updating scenarios. Regular reviews and updates can help maintain the relevance and accuracy of test cases.
Anvi M.
Cyara Streamlines IVR QA by Rerunning Critical Call Scenarios Fast
Reviewed on Aug 30, 2026
Review provided by G2
What do you like best about the product?
For me the largest benefit is eliminating having to manually run the same IVR flows over and over again. We have a ton of call paths, transfers, and menu options. Manually doing it all can get tiresome fast. With Cyara I'm able to simply rerun my critical scenarios after a change, then investigate where the failure occurred. It cuts down on QA time significantly.
What do you dislike about the product?
Building/maintaining your tests can be a patience tester at times. Especially when your call flow changes frequently. Sometimes a failing test may even require some detective work to determine if the problem is with the application or just the way you had your test configured. There was also a bit of a learning curve with the interface.
What problems is the product solving and how is that benefiting you?
We use Cyara primarily for catching issues within IVR and call-routing flows before going to production. Manual testing of multiple call scenarios was very time consuming. Some of the smaller paths would often be overlooked. With Cyara we're able to test more scenarios during regression testing. Finding routing issues, prompt issues, transfer issues, or response issues earlier helps me as a Quality Engineer sleep better at night before release.