Sold by: QuandaGo International
Deployed on AWS
Save up 60 seconds on every call, chat or email by automatically generating the summary.
Overview
The Challenge: Manual Post-Interaction Work Logging a summary of discussions and actions is a critical but time-consuming part of every customer interaction. This manual effort increases Average Handle Time (AHT), introduces inconsistencies, and pulls agents away from their primary role: helping customers. For a 100-agent contact center, this administrative overhead can cost upwards of $500,000 annually.
The Solution: Automated, Intelligent Summarization Auto Conversation Summary eliminates this manual work. Our AI-powered service automatically generates concise, accurate, and relevant summaries of customer interactions. This streamlines the entire post-interaction process, making manual logging a thing of the past. The solution works seamlessly across all your communication channels, including voice calls, chats, and emails.
Key Benefits:
- Reduce Costs: Slash operational expenses by significantly cutting down on AHT.
- Increase Productivity: Free up agents to handle more customer interactions per hour.
- Improve Quality & Compliance: Generate standardized, high-quality summaries every time, perfect for quality assurance, compliance checks, and agent training.
- Easy Integration: Designed for the cloud, our service can easily integrate with your existing contact center platforms and data sources like Amazon S3.
Highlights
- Saves 60 seconds on every call, chat, or email, boosting agent productivity.
- A standard 100-agent contact center can save over $500,000 annually.
- Ensures consistent, high-quality interaction summaries for compliance and training.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Channels | Monthly fee for Digital channels, such as emails and chats. Up to 5000 conversations. | $2,000.00 |
Voice Channels | Monthly fee for Voice channels. Up to 1500 conversations of max 5 minutes. | $1,500.00 |
Dimensions summary
This product uses a contract model with two separate channel-based fees you buy per month. The Digital Channels unit covers conversations such as emails and chats, and includes up to 5,000 conversations. The Voice Channels unit covers phone conversations, and includes up to 1,500 conversations lasting up to 5 minutes each. The two units are independent, so you pick the channels you need. Pricing scales by adding units as your conversation volume grows across each channel type. Both apply automatic summarization and logging to the conversations they cover.
Top-of-mind questions for buyers
A Digital Channels conversation is a single customer interaction over a digital channel, such as an email exchange or a chat session. Each unit includes up to 5,000 of these conversations per month. The product automatically summarizes and logs each covered conversation.
Each unit includes a fixed monthly allowance: up to 5,000 conversations for Digital Channels and up to 1,500 voice conversations of five minutes each. To cover higher volume, you add more units of that channel type. The marketplace listing does not state automatic overage charges, so confirm handling with the vendor.
The two units are independent and billed separately each month. You can buy Digital Channels alone, Voice Channels alone, or both. If you buy both, the fees add together on your invoice. Voice volume drives the voice charge; digital volume drives the digital charge.
www.quandago.com
Helpful?
Vendor refund policy
n.a.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Cresta turns every customer conversation into a competitive advantage.
By PTFS
Bibliovation is a web-based Library Services Platform containing the core ILS modules along with acquisitions, digital content management and artificial intelligence analysis.
Turn hours of raw audio into actionable insight - without committing to a full-blown analytics platform. Chaos Gears engineers combine Amazon Transcribe, Bedrock LLMs (Claude 4, Titan Nova), and open-source sentiment models on SageMaker to build a prototype that parses your recordings, tags key moments, and outputs JSON or dashboards tailored to your KPIs. In 3–4 weeks you will see real accuracy numbers, cost per minute, and concrete examples of automated call-summaries, empathy scores, and compliance alerts across any major language you operate in.
Whether you run a call center, a healthcare provider, or collect voice logs in the field, we help you analyze real conversations to extract structured data, summarize key moments, and track behavior metrics. You provide audio samples and ground truth, we deliver a demo pipeline and insight report.
Zaion Voice Analytics Copilot gives in-depth understanding and analysis of the content of conversations between customers and agents
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.