Sold by: Comstice Inc.
Easy to create real-time and daily dashboards for Amazon Connect, mobile app for the real-time and daily stats, real-time email and SMS alerts, cherry picking calls from queue, sticky desktop ticker app for the agents
Overview
Amazon Connect Wallboard by Comstice helps contact center agents, team leaders and executives to monitor real-time and daily activity from the web, mobile app and desktop ticker applications, create dashboards using the out of the box widgets, set real-time thresholds to receive email and SMS text alerts.
Benefits
- Real-Time alerts on the mobile, desktop, SMS and other chat services
- Single dashboard for all the business needs with third-party data integration
- Reduce repeat callers with better customer journey monitoring
- Higher agent occupancy with web, mobile and desktop apps
- Monitor and improve customer self-service activities
Features
- Easy to Create: Over 50+ indicators and 30+ layout templates, users can create their own dashboards easily.
- Easy to share and access: Dashboard weblinks, mobile app (Comstice Wallboard Enterprise) and desktop ticker
- Comstice Wallboard Mobile app (Search for Comstice Wallboard Enterprise on Apple Appstore and Google Play)
- Real-Time thresholds and alerts by email, SMS Text, WhatsApp, Slack, MS Teams Chat.
- Cherry-picking the calls from Queue: Manually redirect a call to an agent or a phone number
- Agent Desktop Ticker: Always-on, sticky desktop app for the agents to monitor queue and their state
- Unlimited concurrent sessions, on the web, mobile app and desktop apps.
Use Cases
- Businesses monitoring real-time activity from multiple channels
- Universal dashboard including third-party and Amazon Connect real-time data
- Better monitoring and alerts for remote agents
- BPOs offering Comstice Wallboard to their clients
- Immediately interrupting and redirecting important callers to an agent or a phone number
Integrations Comstice Wallboard can integrate with third-party platforms using APIs. You can monitor third-party applications such as Sales activity, Helpdesk Tickets, third-party web chat activity from your CRM platforms, internal applications and other resources.
Subscriptions Comstice Wallboard offers annual and 3-Year subscription options. There is no limit on the number of concurrent users and sessions. The subscription is based on the number of named agents (not concurrent) and their queues to be monitored and reported
Data Privacy, InfoSec, HIPAA, SOC 2 and ISO 27001 You can run Amazon Connect Wallboard solution under your own AWS account, on EC2 service or VPC. In that case, Comstice has no access to any user or patient data, therefore your organization does not need to trust Comstice on any user data handling. Comstice solutions run on LinuxOS and organizations can apply their InfoSec policies on their EC2 instances running Comstice software.
Highlights
- Easy to create dashboards with built-in performance widgets for Amazon Connect
- Access from Web interface, Wallboard Mobile app and Desktop Ticker App
- Real-Time E-Mail and SMS Notifications for Queues and the Agent States
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Wallboard 50 Agents | Amazon Connect Wallboard for 50 Named Agents Annual Subscription | $6,900.00 |
Wallboard 100 Agents | Amazon Connect Wallboard for 100 Named Agents Subsc Unlimited Sessions | $10,500.00 |
Wallboard 200 Agents | Amazon Connect Wallboard for 200 Named Agents Subsc Unlimited Sessions | $15,400.00 |
Wallboard 300 Agents | Amazon Connect Wallboard for 300 Named Agents Subsc Unlimited Sessions | $18,900.00 |
Wallboard 500 Agents | Amazon Connect Wallboard for 500 Named Agents Subsc Unlimited Sessions | $25,600.00 |
Wallboard 10 Agents | Amazon Connect Wallboard for 10 Named Agents Subsc Unlimited Sessions | $3,400.00 |
Wallboard 20 Agents | Amazon Connect Wallboard for 20 Named Agents Subsc Unlimited Sessions | $4,900.00 |
Wallboard 1000 Agents | Amazon Connect Wallboard for 1000 Named Agents Subsc Unlimited Session | $44,300.00 |
Wboard Softphn Bndl 10 | Amazon Connect Wallboard and Desktop Softphone Bundle 10 Users | $6,205.00 |
Wboard Softphn Bndl 20 | Amazon Connect Wallboard and Desktop Softphone Bundle 20 Users | $10,455.00 |
Dimensions summary
Pricing is licensed by the number of named agents you report on, with no limit on concurrent users. The Wallboard tiers scale across 10, 20, 50, 100, 200, 300, 500, and 1000 named agents under annual subscriptions with unlimited sessions. Separate bundles pair the Wallboard with the Desktop Softphone for 10, 20, 50, 100, 200, 300, and 500 users. A standalone Comstice Server dimension is priced per AWS account. You pick the agent count that matches your team, then optionally add the softphone bundle or server.
Top-of-mind questions for buyers
You are licensed by the number of named (reported) agents, meaning the agents whose activity appears in the dashboards. There is no limit on concurrent users accessing the data. Team leaders, supervisors, and executives can view or build dashboards without adding to your agent count.
The Wallboard tiers cover real-time and historical dashboards for your named agents. The bundle dimensions add the Desktop Softphone, a web or thick-client phone for agents that supports call handling, screen-pop, and screen recording. Choose the bundle if your agents also need the softphone.
The Comstice Server is an EC2 server priced per AWS account, not per agent. It runs the backend for the solution. You add one for your account, then choose the agent tier that matches your team. Additional licenses or AWS services beyond this are not required.
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Vendor refund policy
Comstice is committed to get the service up and running within 48 hours, except Single Sign-On related issues, however there is no refund for the subscriptions
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Standard Break Fix Support, Priority Support 1-713929-3714, https://comstice.com/support , support@comstice.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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