Sold by: Fullon Advisors
Deployed on AWS
Fullon Pulse is a live wallboard for Amazon Connect Customer. See queue demand, waiting times and agent availability on TVs, browsers and mobile devices, with threshold-based alerts.
Overview
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Amazon Connect Customer wallboard on a TV screen
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Real-time queue dashboard in the browser
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Mobile alerts for Amazon Connect Customer queues
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Setup and Connect securely in minutes
A real-time operational view
Fullon Pulse is a live contact center wallboard and alerting solution for Amazon Connect Customer. It gives supervisors, team leaders and agents a shared operational view of voice and chat queues: queue demand, waiting times, callbacks, service levels, daily totals and agent availability. Each channel is shown separately, with its own service level target, and can be viewed together or filtered to one. Information refreshes every 10 seconds, helping teams identify changing queue conditions, make faster staffing decisions and respond before service levels are affected.
Wall screens, desktops and phones
Display Fullon Pulse on large TV screens across the contact center using a configurable wall layout: choose which figures lead, which metric appears in each position and how long each page stays on screen, adjusted on the screen itself while it keeps showing live data. Monitor selected queues in a desktop browser, or stay informed through the iOS and Android applications, which currently display voice metrics.
Thresholds, alerts and access
Configure amber and red thresholds for the metrics that matter to each service, and send browser or mobile alerts to the right people when a threshold is crossed for supported voice and chat metrics. Quiet hours, single sign-on, team-specific access groups and an administrative audit trail help organizations manage access and notifications across different teams and services.
A secure, read-only connection
Fullon Pulse connects securely to your Amazon Connect Customer instance through a read-only AWS IAM role. No AWS access keys or tokens are shared, and no software is installed in your AWS account. The connection can be revoked from your AWS account at any time. Fullon Pulse retrieves only the queue and agent metrics required for the wallboard and its alerts; it does not retrieve recordings, call or chat transcripts, message content, or customer records. Voice and chat channels are enabled for your instance during setup; callbacks apply to voice only, and task and email queues are not currently supported. Setup can typically be completed in about 15 minutes, and the service is hosted on AWS in the EU.
Highlights
- Live Amazon Connect Customer wallboard. Give supervisors and teams a shared view of queue demand, waiting times, callbacks, service levels and agent availability, refreshed every 10 seconds.
- Configurable browser and mobile alerts. Set thresholds for important metrics and notify the right people when queue conditions need attention, with quiet hours aligned to your operating schedule.
- Secure and fast AWS setup. Connect through a revocable, read-only AWS IAM role without sharing access keys, installing software in your AWS account or retrieving recordings, transcripts or customer records.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Fullon Pulse | Fullon Pulse | $2,900.00 |
Fullon Pulse - 10 users - 12 months | Fullon Pulse for 10 users for 12 months. | $2,900.00 |
Vendor refund policy
No refunds.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Fullon Pulse provides support to help you get the most out of your Amazon Connect wallboard and analytics solution.
In-App Documentation Extensive instructions for both users and administrators are available directly inside the Fullon Pulse solution. These built-in guides cover setup, configuration, and day-to-day usage to help you get started quickly and resolve common questions on your own.
Email Support For issues beyond what the in-app documentation covers, our support team is available via email:
Please include a detailed description of your issue, any relevant screenshots, and your account information to help us resolve your request efficiently.
Response Time Support requests are addressed during the next working day. We aim to provide an initial response within one business day of receiving your email.
What Support Covers Our support team can assist with:
- Questions about using Fullon Pulse features and functionality
- Troubleshooting technical issues with the platform
- Guidance on connecting your Amazon Connect instance
- Assistance with account and subscription inquiries
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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