Sold by: NeuraFlashÂ
Deployed on AWS
The Neuraflash Desktop for Amazon Connect (NF Desktop) is a third-party solution designed to enhance the Amazon Connect Workspace experience for agents, supervisors, administrators, and business operations managers. It provides essential tools like real-time performance insights, seamless Microsoft Teams integration, personalized voicemail options, and advanced call management features. Business operations managers benefit from streamlined management of announcements, operational schedules, and compliance requirements. This comprehensive solution addresses common customer service challenges, streamlines workflows, and elevates customer and team experiences.
Learn more: https://www.neuraflash.com/neuraflash-products/desktop-connect-for-amazon
Overview
The Neuraflash Desktop for Amazon Connect (ACE) is a comprehensive solution designed to enhance the contact center experience by addressing operational gaps in Amazon Connect Workspace. It empowers agents, supervisors, administrators, and business operations managers with tailored tools to boost efficiency, collaboration, and decision-making.
Agents can track queue performance and individual metrics in real time, view recent activities such as calls, chats, and tasks, personalize their voicemail messages, select their outbound caller ID before making a call, and take notes during interactions. Microsoft Teams integration ensures seamless communication and presence synchronization.
Supervisors leverage the supervisor wallboard to monitor contact center performance, provide real-time support, and analyze historical trends. Business operations managers gain powerful tools to manage announcements, operational calendars, and emergency schedules. Admins can oversee compliance, manage role-based access, and activate surveys or announcements across the organization.
This solution is tailored to address critical customer service pain points, ensuring faster resolutions, better collaboration, and personalized customer experiences.
Highlights
- Empower Agents for Exceptional Service: Equip agents with tools to track real-time performance, manage recent activities, personalize voicemail, and select outbound caller ID. Seamless Microsoft Teams integration ensures efficient collaboration and uninterrupted workflows for enhanced customer interactions.
- Boost Supervisor Oversight and Support: Leverage a dedicated wallboard with real-time metrics, historical trends, and agent activity insights. Supervisors can provide instant support, monitor queue performance, and coach agents effectively to maintain operational excellence.
- Streamline Business Operations Management: Centralized tools for managing announcements, operational schedules, and regulatory compliance simplify workflows. Features like post-call surveys, IVR management, and service availability calendars enhance efficiency and enterprise readiness.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Neuraflash Desktop for Amazon Connect - up to 100 agents | 30,000 USD for 100 Users Per Year | $30,000.00 |
Neuraflash Desktop for Amazon Connect > 100 agents | 30,000 USD for the First 100 Users , then 300$/Year for the additional Users | $30,000.00 |
Vendor refund policy
At Neuraflash, we strive to provide high-quality products and services. If you are not satisfied with your purchase, you may be eligible for a refund under certain conditions. Refund requests are reviewed on a case-by-case basis and must be submitted within a reasonable time frame.
For refund inquiries, please reach out to us at support@neuraflash.com , and our team will assist you.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
If you have any feedback or issues, please contact the NeuraFlash team:
Email: Support@neuraflash.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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