Sold by: Lake Corporation
Contact Center Dashboard
Overview
XCalibur Amazon Connect Dashboard provides visual statistics in real-time and historic for agents, queues and the information can be made available for in depth data analysis. In addition Lake provide Amazon Connect enablement services for standard and complex deployments, including CRM and host integration.
Highlights
- Contact Center Statistics
- Amazon Connect
- Dashboard
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Tier 1 | Licence for up to 20 agent and 1 wallboard | $400.00 | - |
Tier 2 | Licence for up to 50 agent | $550.00 | - |
Tier 3 | Licence for up to 100 agent | $700.00 |
Dimension | Cost/unit |
|---|---|
Professional Services starting from | $250.00 |
Custom Support package starting from | $210.00 |
Dimensions summary
Pricing centers on three agent-license tiers for the Amazon Connect statistics dashboard. Tier 1 covers up to 20 agents and includes one wallboard. Tier 2 covers up to 50 agents. Tier 3 covers up to 100 agents. You pick the tier that matches your contact center size. Two add-on options round out the pricing. Professional Services starts from a set entry price and covers design, integration, and implementation work. A Custom Support package starts from a set entry price and provides helpdesk and technical support. Both add-ons scale beyond their starting price based on your needs.
Top-of-mind questions for buyers
Each agent is one contact center staff member using the Amazon Connect dashboard. The dashboard shows real-time and historic statistics for agents and queues at the agent's desktop browser, inside a CRM, or on a contact center wallboard. You count active agents to pick your tier.
Each tier caps the number of licensed agents: 20, 50, or 100. If your team grows beyond your tier's cap, you move to a tier that covers your larger agent count. The move is not automatic; you select the tier matching your contact center size.
Professional Services covers design, system integration, project management, training, and end-to-end implementation for your deployment. The Custom Support package covers helpdesk and technical support, including remote diagnostics and how-to assistance. Both start from an entry price and scale with the scope of work you need.
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