Custom Contact Center Dashboards for Amazon Connect Supervisors

Give supervisors the clarity they need to lead high-performing teams.

Amazon Connect offers a solid foundation for contact center metrics, but supervisors often need more targeted and actionable insights. zeb helps you design and deploy custom dashboards and reporting solutions tailored to your business KPIs and workflows.

As an AWS Premier Tier Services Partner, zeb integrates Amazon Connect with CloudWatch, QuickSight, and external BI tools to deliver real-time visibility across your voice and digital channels.

What’s Included

• KPI Discovery and Visualization Planning
  Collaborate with stakeholders to define key performance indicators, thresholds, and visualization preferences by role.

• Real-Time and Historical Dashboard Development
  Build custom dashboards to monitor queue performance, agent activity, sentiment scores, and SLA adherence using CloudWatch and QuickSight.

• Drill-Down and Filtering Capabilities
  Enable supervisors to filter by team, queue, channel, or individual agent, and drill into interactions with one click.

• Integrated AI and Sentiment Insights
  Surface data from Amazon Q, Lex, and sentiment analysis to assess call quality and agent coaching opportunities.

• Alerting and Anomaly Detection
  Set up thresholds, trends, and alerting mechanisms for outlier detection or potential service disruptions.

• Secure Sharing and Access Controls
  Ensure that each dashboard is accessible to the right audience, with secure links, IAM policies, or embedding into CRMs or intranet portals.

Why zeb?

• Trusted by contact center leaders across industries
• Experts in turning Amazon Connect data into actionable reporting
• Focused on usability, accuracy, and continuous improvement

Empower your supervisors with dashboards that deliver clarity, not clutter.