Sold by: ConnectGen, Inc
Deployed on AWS
ConnectGen Contact Center Builder deploys a fully configured Amazon Connect contact center in hours using a no-code web wizard for IVR, ACD, chatbots, and CRM integration.
Overview
What Contact Center Builder Does
Contact Center Builder by ConnectGen, Inc. transforms the deployment of a fully automated Amazon Connect contact center, reducing setup time from months to hours - without requiring technical resources or complex scaffolding technology. The platform provides a guided, no-code web wizard that walks users through every configuration step, then launches everything needed for end-to-end Interactive Voice Response (IVR), Automatic Call Distribution (ACD), IVA chatbots, soft phone support for remote agents, and comprehensive analytics.
Key Capabilities
- IVR Configuration - Build multi-level voice menus and call flows through simple form-based setup
- IVA Chatbots - Deploy virtual agents for intent gathering and customer self-service
- Automatic Call Distribution - Configure intelligent call routing to queues and agents
- CRM Integration - Seamlessly connect with Salesforce, Zendesk, and other platforms
- Reporting and Dashboards - Monitor calls and agent performance in real time with pre-built analytics
- Soft Phone Support - Enable remote agents with browser-based calling
How It Works
Traditionally, launching even a basic contact center could take 2-3 months of planning, development, and testing. Contact Center Builder eliminates this delay with a step-by-step web-based wizard that automates the entire process:
- Access the wizard through your web browser
- Configure queues, agents, and routing rules using simple forms
- Set up IVR prompts and virtual agent chatbot flows
- Connect your CRM platform (Salesforce, Zendesk, or others)
- Launch your pre-configured Amazon Connect instance with reporting enabled
The result is a production-ready contact center - suitable for technical support help desks, customer service teams, or small-to-mid-size business operations - deployed in a fraction of the time typically needed.
Built on AWS
Contact Center Builder runs entirely on AWS infrastructure, leveraging Amazon Connect for telephony and agent management, Amazon Lex for chatbot and IVA capabilities, and native AWS services for security and scalability. The solution provisions a fully configured Amazon Connect instance as part of the deployment process.
Integrations
The platform integrates with leading CRM systems including Salesforce and Zendesk, enabling agents to access customer records and interaction history directly within their workflow. Additional integrations can be configured through the included professional services engagement.
Who It Is For
Contact Center Builder is designed for organizations that need to stand up a contact center quickly without dedicated IT or telephony engineering staff. Common use cases include:
- Technical support help desks
- Small and mid-size company customer service centers
- Teams migrating from legacy on-premises phone systems to cloud
- Organizations expanding to new regions or product lines that need rapid deployment
Getting Started
Subscribe through AWS Marketplace to begin. Your subscription includes 40 hours of professional services to handle customizations beyond what the wizard provides out of the box - such as changes to prompting, queue structures, or CRM integration specifics. Optional managed services are available for organizations that prefer ongoing operational support.
To schedule a guided demo or discuss your requirements, visit https://www.connectgenus.com/contact/ or call +1-866-983-0491.
Highlights
- Configure your contact center with Queues, Agents, Chat & Voice Bot, CRM integration, and advanced reporting and pre-built dashboards in hours vs weeks without any technical skills requirement.
- Simple pricing model and comprehensive all-in-one solution eliminates the complexity of setting up and managing a contact center.
- Optional professional services and managed services offerings can further remove the burden of building and managing your contact center.
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Annual Subscription Fee | Annual subscription fee includes managed services of contact center for up to 20 agents and SuccessKPI BI analytics platform. This includes, one-time activation fee with initial set up of contact center and 40 hours of professional services. | $52,500.00 | |
Hosting fee, includes AWS services | Services will initially be hosted by ConnectGen. Fee includes AWS services needed to operate Contact Center Solution in AWS Environment for up to 20 agents | $28,800.00 | |
Additional Professional Services | Additional professional hours can be purchased separately | $250.00 | - |
Vendor refund policy
We are not offering any refunds. However, the customer can cancel the subscription.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Included Professional Services
Every subscription includes 40 hours of professional services to handle customizations beyond what the wizard provides out of the box. This covers changes to IVR prompting, queue configurations, CRM integration adjustments, and other tailoring needs identified during onboarding.
Ongoing Support Channels
- Phone: +1-571-665-8591
- Email: support-ccb@connectgenus.com
- Web: https://www.connectgenus.com/contact/
Additional Services
Additional professional services hours are available for projects that exceed the included 40-hour allocation. An optional managed services offering is also available for organizations that prefer ConnectGen to handle ongoing contact center administration and operations. Both can be scoped separately upon request.
For questions about your subscription, troubleshooting, customization requests, or refund inquiries, please reach out through any of the support channels listed above.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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