Sold by: Bloomreach, Inc.
Bloomreach Engagement brings together real-time customer and product data, 13+ marketing channels, and powerful analytics and all intelligently powered by AI.
4.6
Overview
Bloomreach Engagement is an AI-powered marketing automation platform that unifies real-time customer and product data into a single customer view, then turns insights into action across 13+ channels from one place. Loomi AI powers predictions, next-best actions, recommendations, content generation, and natural-language analytics, helping teams personalize every moment and prove impact fast. Marketers orchestrate journeys with instant triggers, dynamic segments, and embedded measurement and no stitching of separate CDP, analytics, and execution tools. Built for commerce, Engagement connects natively with leading ecommerce stacks and scales from rapid onboarding to enterprise throughput, driving higher conversion, loyalty, and CRM revenue with fewer emails overall.
Highlights
- Bloomreach Engagement brings together real-time customer and product data, 13+ marketing channels, and powerful analytics. All intelligently powered by AI. Create truly personal experiences, from first click to loyal fan, all from one place.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Dimensions summary
This listing offers one pricing dimension: an annual subscription billed as Tier 1 (Units). Your price is set from an analysis of your site, so the figure reflects your specific business. The subscription combines two parts: a module fee for the marketing channels you choose to access, and a usage fee that scales with activity like email or SMS volume. As usage grows, your per-unit rate drops. You can add modules or raise your contracted usage over time. Billing runs on an annual term.
Top-of-mind questions for buyers
The usage fee scales with activity in your chosen modules, such as the number of emails or SMS messages you send. As your usage rises, your per-unit price drops. Your final rate reflects your customer count, product catalog size, and event volume.
The product keeps working with no interruption to your marketing activities. Excess usage is charged separately. You can raise your contracted usage amount for better per-unit rates by contacting your representative.
Yes. Base plans are module or channel specific, so you pay only for the modules you want. You can add modules or upgrades at any time by contacting your representative, without interrupting your current marketing activities.
www.bloomreach.com
Helpful?
Vendor refund policy
Bloomreach believes that partnership and ensuring full customer satisfaction is important. Please let us know what kind of refund policy is important to you during commercial discussions and we'll do our best to work around it.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support Email: support@bloomreach.com , Support Portal: support.bloomreach.com, Standard Support Hours: 24/7 global support coverage, with priority escalation for critical issues
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Peter S.
Powerful, Intuitive Tool That Boosted Our Newsletter Performance
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
Bloomreach is a very powerful tool for marketeers. The UI is very intuitive, the integration could be done in time with the great help of the integration partner. We could improve our newsletter performance with the tool. Customer analysis is very insightful and we enjoy the good support from Bloomreach Customer Success Team.
What do you dislike about the product?
The tool costs its price, but it worth it. Actually there is nothing to complain about
What problems is the product solving and how is that benefiting you?
We use the Bloomreach Engagement module as our centralized CDP. Customer data can be processed and the marketing activation can be done crosschannel very easily.
Hospitality
Powerful, Flexible Platform for Real-Time Personalised Campaigns
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
Bloomreach is a powerful platform that brings customer data, segmentation and campaign delivery together in one place. The interface is generally easy to navigate, and the flexibility of the journey builder makes it possible to create complex, highly personalised campaigns.
The real-time data, detailed segmentation and wide range of integrations are particularly valuable. Performance is reliable overall, and reporting makes it easy to monitor campaigns and optimise activity. Its AI features also help speed up tasks such as content creation and personalisation.
There is a learning curve, particularly for more advanced features, but the onboarding resources and support team are helpful. Although it can be a significant investment, the automation, efficiency and personalisation capabilities provide strong value and ROI.
The real-time data, detailed segmentation and wide range of integrations are particularly valuable. Performance is reliable overall, and reporting makes it easy to monitor campaigns and optimise activity. Its AI features also help speed up tasks such as content creation and personalisation.
There is a learning curve, particularly for more advanced features, but the onboarding resources and support team are helpful. Although it can be a significant investment, the automation, efficiency and personalisation capabilities provide strong value and ROI.
What do you dislike about the product?
Bloomreach has a steep learning curve, particularly when you’re building more complex scenarios, reports, and web layers. Troubleshooting can be frustrating too, because the error messages and logs don’t always provide enough detail to pinpoint what went wrong. On top of that, some tasks require more steps than they should. Clearer guidance and faster support would go a long way toward making the platform easier to use.
What problems is the product solving and how is that benefiting you?
Bloomreach helps us bring customer data and campaign activity together in one place across multiple brands. It allows us to build targeted segments, personalised journeys and automated campaigns using real-time customer behaviour. This saves time, reduces manual work and helps us send more relevant communications that improve engagement and conversion.
David R.
Key Improvement for Our E-commerce Revenue
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
I love Bloomreach's ability to see almost live what customers are searching for, allowing us to act quickly. It also helps us understand the customer's real intent through search data. For example, when a query returns zero results or customers click little on the top results, I know exactly where to act. Bloomreach has clearly improved our e-commerce and search revenue.
What do you dislike about the product?
Bloomreach lacks documentation in French, with most resources available only in English. This complicates the task for those who are not comfortable with English. Also, the latency time could be improved, as sometimes changes take a few hours to go live, making urgent adjustments difficult.
What problems is the product solving and how is that benefiting you?
Bloomreach has clearly improved our e-commerce and search revenue. It helps us understand the customer's real intent through search data, allowing us to act quickly when a query returns no results or low clicks.
Food & Beverages
Bloomreach’s Reporting and Multichannel Capabilities
Reviewed on Sep 17, 2026
Review provided by G2
What do you like best about the product?
Bloomreach works well as a marketing tool for building and sending campaigns across different channels, and it makes it easy to support multiple languages. Where the platform really sets itself apart, though, is in its reporting capabilities, which let you dive into campaign and product performance in great detail.
What do you dislike about the product?
While I’ve said that reporting is the best part of it, it’s also one of the harder elements to master. Once you’ve got the hang of it, though, you’re flying!
What problems is the product solving and how is that benefiting you?
We need to personalise at scale, and Bloomreach’s segmentation tools really help support this. We are not able to personalise across a large amount of customers.
David C.
Excellent Product with Fantastic Customer Service
Reviewed on Sep 16, 2026
Review provided by G2
What do you like best about the product?
Excellent product and the customer service has always been fantastic
What do you dislike about the product?
It can be tricky to start from scratch, its effectively a blank canvas, but gives you huge optimisaiton
What problems is the product solving and how is that benefiting you?
It's our CDP, used for all comms including transaction emails