Sold by: Bloomreach, Inc.
Bloomreach Engagement brings together real-time customer and product data, 13+ marketing channels, and powerful analytics and all intelligently powered by AI.
4.6
Overview
Bloomreach Engagement is an AI-powered marketing automation platform that unifies real-time customer and product data into a single customer view, then turns insights into action across 13+ channels from one place. Loomi AI powers predictions, next-best actions, recommendations, content generation, and natural-language analytics, helping teams personalize every moment and prove impact fast. Marketers orchestrate journeys with instant triggers, dynamic segments, and embedded measurement and no stitching of separate CDP, analytics, and execution tools. Built for commerce, Engagement connects natively with leading ecommerce stacks and scales from rapid onboarding to enterprise throughput, driving higher conversion, loyalty, and CRM revenue with fewer emails overall.
Highlights
- Bloomreach Engagement brings together real-time customer and product data, 13+ marketing channels, and powerful analytics. All intelligently powered by AI. Create truly personal experiences, from first click to loyal fan, all from one place.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Dimensions summary
This listing offers one pricing dimension: an annual subscription billed as Tier 1 (Units). Your price is set from an analysis of your site, so the figure reflects your specific business. The subscription combines two parts: a module fee for the marketing channels you choose to access, and a usage fee that scales with activity like email or SMS volume. As usage grows, your per-unit rate drops. You can add modules or raise your contracted usage over time. Billing runs on an annual term.
Top-of-mind questions for buyers
The usage fee scales with activity in your chosen modules, such as the number of emails or SMS messages you send. As your usage rises, your per-unit price drops. Your final rate reflects your customer count, product catalog size, and event volume.
The product keeps working with no interruption to your marketing activities. Excess usage is charged separately. You can raise your contracted usage amount for better per-unit rates by contacting your representative.
Yes. Base plans are module or channel specific, so you pay only for the modules you want. You can add modules or upgrades at any time by contacting your representative, without interrupting your current marketing activities.
www.bloomreach.com
Helpful?
Vendor refund policy
Bloomreach believes that partnership and ensuring full customer satisfaction is important. Please let us know what kind of refund policy is important to you during commercial discussions and we'll do our best to work around it.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support Email: support@bloomreach.com , Support Portal: support.bloomreach.com, Standard Support Hours: 24/7 global support coverage, with priority escalation for critical issues
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Furniture
Bloomreach: Powerful All-in-One Personalization with Real-Time Automation
Reviewed on Aug 27, 2026
Review provided by G2
What do you like best about the product?
Bloomreach feels like an all-in-one solution. For our team, we use it as a CDP, CRM, and an ecommerce and merchandising platform. We’ve used the product discovery and engagement capabilities to create personalized, meaningful journeys and touchpoints for our customers. Real-time automation and the ability to take action quickly are essential for our business today. The behavioral and transactional data is a powerful tool, and it’s one of the things we value most about Bloomreach.
What do you dislike about the product?
There isn’t much we don’t like, but there were a few areas we struggled to get right—especially data integrity regarding integrations with Bloomreach. That led to inaccurate performance reporting and storage overages. Since then, we’ve cleaned up this problem area, and we’re continuing to refine it.
What problems is the product solving and how is that benefiting you?
We struggled with personalization before, but now we’re able to use behavioral and transactional data to send personalized marketing messages and trigger real-time automation via various channels and web.
Tyler R.
Versatile Toolset That Delivers Great Results
Reviewed on Aug 27, 2026
Review provided by G2
What do you like best about the product?
I appreciate the versatility of the tools that are offered. I believe the value is worth it.
What do you dislike about the product?
The search algorithm has had some trouble adjusting to our industry when searching product ID's.
What problems is the product solving and how is that benefiting you?
Bloomreach has solved a Analytics issue that makes reporting incredibly easier for me.
Ariana H.
Bloomreach’s Flexibility Makes Personalized Campaigns Easy at Scale
Reviewed on Aug 27, 2026
Review provided by G2
What do you like best about the product?
What I like most about Bloomreach is its flexibility. We can pull in customer data from different touchpoints, build sophisticated segments and calculations, and then activate personalized campaigns at scale. The platform gives us a lot of freedom to work with dynamic content and automated customer journeys, which helps us deliver relevant communication across multiple channels and tailor campaigns to our specific business needs.
What do you dislike about the product?
For us, the biggest challenge is managing larger, more complex Scenarios. As our workflows grow, they become harder to maintain and scale, and we sometimes run into practical limitations of the platform. The prediction features have only worked moderately well for our particular business model.
What problems is the product solving and how is that benefiting you?
Bloomreach helps us scale personalized CRM communication across different customer segments. With Jinja, we can build dynamic templates that adjust to customer data and segment-specific needs, rather than creating separate campaigns for every audience. This reduces manual work, streamlines campaign production, and lets us deliver more relevant content at scale. The platform’s flexibility also makes it easier to test and roll out new personalization use cases faster.
Anonymous
Simple, Effective CDP with Top-Notch Support
Reviewed on Aug 27, 2026
Review provided by G2
What do you like best about the product?
I use Bloomreach as our CDP and marketing platform, and what I really like is its simplicity, which makes it manageable for our marketing team without too much technical input. It helps us connect with our customers across multiple channels like web, app, and kiosk by joining all these together seamlessly. I can personalize offers and experiences based on the user's history, which is pretty handy. Plus, the Bloomreach team is super helpful and always there to help us get the most out of the platform.
What do you dislike about the product?
I find the use of Jinja with Bloomreach a bit of a drawback. It's really important for doing certain things but requires proficiency to use, which can be challenging for me.
What problems is the product solving and how is that benefiting you?
I use Bloomreach to unify customer data across channels, personalize offers and experiences, and it's simple enough for marketing to handle with little tech input.
Matěj Z.
Highly Customizable with Brilliant Tech Support
Reviewed on Aug 27, 2026
Review provided by G2
What do you like best about the product?
I love Bloomreach's customization options because even though I haven't worked on traditional e-commerce projects, the platform lets me create custom solutions effortlessly. Its flexibility allows me to adapt it to niche use cases like ours. I'm also fascinated by Bloomreach's Loomi connect, their AI solution, which opens up a new dimension of possibilities by connecting with Claude. This integration allows me to perform complex analyses, which would usually take a whole day, in just a few prompts. Additionally, Bloomreach has the best technical consultants I've ever met in the industry, which made the initial setup a breeze for me, building on my past experiences with the platform.
What do you dislike about the product?
Complex reporting in Bloomreach is maybe a bit more obtuse and complicated than it should be. Using fields with type of list in reporting and in aggregates could be reworked. When I create an aggregate of a list field, it creates a list of lists, and that is from that point absolutely unusable in nearly anything.
What problems is the product solving and how is that benefiting you?
We use Bloomreach to manage customer relationships, delivering personalized content recommendations. Customization allows us to tailor the platform to niche needs, while Loomi connect reduces our analysis time from a day to mere prompts.