Sold by: Bloomreach, Inc.
Bloomreach Engagement brings together real-time customer and product data, 13+ marketing channels, and powerful analytics and all intelligently powered by AI.
4.6
Overview
Bloomreach Engagement is an AI-powered marketing automation platform that unifies real-time customer and product data into a single customer view, then turns insights into action across 13+ channels from one place. Loomi AI powers predictions, next-best actions, recommendations, content generation, and natural-language analytics, helping teams personalize every moment and prove impact fast. Marketers orchestrate journeys with instant triggers, dynamic segments, and embedded measurement and no stitching of separate CDP, analytics, and execution tools. Built for commerce, Engagement connects natively with leading ecommerce stacks and scales from rapid onboarding to enterprise throughput, driving higher conversion, loyalty, and CRM revenue with fewer emails overall.
Highlights
- Bloomreach Engagement brings together real-time customer and product data, 13+ marketing channels, and powerful analytics. All intelligently powered by AI. Create truly personal experiences, from first click to loyal fan, all from one place.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Dimensions summary
This listing offers one pricing dimension: an annual subscription billed as Tier 1 (Units). Your price is set from an analysis of your site, so the figure reflects your specific business. The subscription combines two parts: a module fee for the marketing channels you choose to access, and a usage fee that scales with activity like email or SMS volume. As usage grows, your per-unit rate drops. You can add modules or raise your contracted usage over time. Billing runs on an annual term.
Top-of-mind questions for buyers
The usage fee scales with activity in your chosen modules, such as the number of emails or SMS messages you send. As your usage rises, your per-unit price drops. Your final rate reflects your customer count, product catalog size, and event volume.
The product keeps working with no interruption to your marketing activities. Excess usage is charged separately. You can raise your contracted usage amount for better per-unit rates by contacting your representative.
Yes. Base plans are module or channel specific, so you pay only for the modules you want. You can add modules or upgrades at any time by contacting your representative, without interrupting your current marketing activities.
www.bloomreach.com
Helpful?
Vendor refund policy
Bloomreach believes that partnership and ensuring full customer satisfaction is important. Please let us know what kind of refund policy is important to you during commercial discussions and we'll do our best to work around it.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support Email: support@bloomreach.com , Support Portal: support.bloomreach.com, Standard Support Hours: 24/7 global support coverage, with priority escalation for critical issues
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Alexander Z.
Much more than an email platform: customer data, segmentation and journeys in one place
Reviewed on Sep 07, 2026
Review provided by G2
What do you like best about the product?
For me, the strongest point is the combination of customer data, segmentation and campaign execution in one platform.
We operate different shops and markets, so our customers do not all behave in the same way. With Bloomreach we can build segments based on actual customer behaviour and use these segments directly in campaigns and automated journeys.
I also like that our marketing team can work very hands-on with the system. We do not need a developer each time we want to change a segment, test a campaign or build another step into a journey. This is a very important point for us.
We operate different shops and markets, so our customers do not all behave in the same way. With Bloomreach we can build segments based on actual customer behaviour and use these segments directly in campaigns and automated journeys.
I also like that our marketing team can work very hands-on with the system. We do not need a developer each time we want to change a segment, test a campaign or build another step into a journey. This is a very important point for us.
What do you dislike about the product?
The flexibility of the platform is also sometimes its weakness. There are many possibilities and therefore also several ways to solve the same problem. For new users this can be overwhelming in the beginning.
Especially with more complex data models, integrations and multi-country setups, good governance is important. Otherwise it can become difficult to keep naming conventions, events, scenarios and campaigns clean over time.
Some areas could also be more intuitive for occasional users. But for us this is more a consequence of the depth of the platform than a fundamental problem.
Especially with more complex data models, integrations and multi-country setups, good governance is important. Otherwise it can become difficult to keep naming conventions, events, scenarios and campaigns clean over time.
Some areas could also be more intuitive for occasional users. But for us this is more a consequence of the depth of the platform than a fundamental problem.
What problems is the product solving and how is that benefiting you?
We are using Bloomreach Engagement as an important part of our digital marketing setup across several European markets. For us it is much more than a tool for sending newsletters. We use it for customer segmentation, automated journeys, campaign management and increasingly for personalization based on customer behaviour.
The biggest advantage is that marketing teams can work quite independently once the data and integrations are in place. We can create segments, test ideas and build customer journeys without having to involve IT for every change. This gives us much more speed in our daily work.
The platform is powerful, but of course this also means that you need some time to understand it properly. It is not a simple newsletter tool, and in my view it should also not be treated like one. Overall, our experience has been very positive and Bloomreach has become an important part of our marketing technology stack.
The biggest advantage is that marketing teams can work quite independently once the data and integrations are in place. We can create segments, test ideas and build customer journeys without having to involve IT for every change. This gives us much more speed in our daily work.
The platform is powerful, but of course this also means that you need some time to understand it properly. It is not a simple newsletter tool, and in my view it should also not be treated like one. Overall, our experience has been very positive and Bloomreach has become an important part of our marketing technology stack.
Wine and Spirits
Transformational Marketing Results with Effortless Setup and Excellent Onboarding
Reviewed on Sep 07, 2026
Review provided by G2
What do you like best about the product?
It’s proving transformational for our marketing efforts. The system can easily do everything I need without any additional setup. Onboarding and implementation was excellent
What do you dislike about the product?
I haven't found anything that I dislike about the system yet
What problems is the product solving and how is that benefiting you?
Segmentation, speed of execution, personalisation, integration with systems is easy
Financial Services
Flexible Journeys and Always-Helpful Bloomreach Support
Reviewed on Sep 07, 2026
Review provided by G2
What do you like best about the product?
It is a system that can be used by everyone. You can keep your journeys simple or go deep in details and automations. My favorite thing about Bloomreach is the fact that the support team is always available and very helpful!
What do you dislike about the product?
With the way we’ve built our journeys, it’s easy to make mistakes because there are so many rules to follow. I’d like it to be more “dummy-proof,” so it can warn you when something is wrong.
What problems is the product solving and how is that benefiting you?
We only use automated flows and no email campaigns at all. So Bloomreach solves our automations and that is how we reach all our customers.
Entertainment
Revolutionary High-Level Personalisation
Reviewed on Sep 07, 2026
Review provided by G2
What do you like best about the product?
The ability to personalise at such a high level, and to enhance it further with Jinja, has been revolutionary for us.
What do you dislike about the product?
Nothing really. The reporting area can sometimes be difficult to understand, and it can take a bit of effort to get to exactly what you’re looking for if you’re not familiar with aggregates and expressions. I think this is something that will become easier with time.
What problems is the product solving and how is that benefiting you?
This has made our data and email-building process much more accessible for the wider team. It’s also given us the ability to automate and personalise email journeys in a way we simply wouldn’t have been able to do before.
Jennifer A.
Powerful Reporting Tools That Deliver
Reviewed on Sep 02, 2026
Review provided by G2
What do you like best about the product?
It is very powerful with a lot of reporting tools
What do you dislike about the product?
it is pretty self serve there is no assistance
What problems is the product solving and how is that benefiting you?
greater segmentation of customer data