Sold by: Exotel
At Exotel, we believe in the power of creating meaningful experiences. That's why we create worldclass customer engagement tools that are setting new standards and revolutionizing how companies build relationships with their customers.
Overview
Exotel is a customer conversation platform that believes in the power of exceptional customer experience. Our omnichannel contact center, Communication API suite, and Conversational AI come together to create a platform that delivers Connected Customer Conversations at unprecedented scale, speed, and ubiquity. We believe that customer experience is not just a number, but a feeling. That's why we're dedicated to helping businesses engage with their customers with greater trust, personalization, and empathy. With Exotel, you can listen to your customers, remember every conversation, and provide rich insights to create truly meaningful interactions. Exotel is the emerging market's leading full-stack platform and a virtual telecom operator. Our cloud-based product suite drives 70+ million conversations every day for over 7100 businesses across India, Southeast Asia, the Middle East, and Africa. And with our recent license to offer cost-effective end-to-end VoIP telephony services, we're proud to be a 100% compliant cloud calling operator.
Highlights
- Cloud Telephony
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Number of agents | Based on the number of agents, charges are applicable. | $20.00 |
Dimensions summary
This listing uses a single pricing dimension based on the number of agents, or users. You pay according to how many agents you set up on the cloud telephony platform. Costs scale directly with your agent count, so adding more agents raises your charges and removing them lowers your charges. This is a contract-based purchase, giving you predictable per-agent pricing that grows or shrinks with your team size. There are no separate tiers or instance types to choose between.
Top-of-mind questions for buyers
An agent is one user account set up on the cloud telephony platform. This is typically a person handling calls or interactions, such as a support or sales representative. Each active user you provision counts toward your total, and your charges reflect that agent count.
Your charges scale with your agent count. Adding agents raises your cost, and removing them lowers it. The platform uses elastic architecture, so you can expand as your team grows. Contact the vendor for details on how mid-contract changes are billed under your agreement.
Each agent connects via IP or PSTN across devices and geographies. You get IVR, call routing, recording, and real-time call analytics. The platform includes no-code connectors for CRM and helpdesk tools, WebRTC browser calling, and secure, compliant voice operations.
exotel.com+1
Helpful?
Vendor refund policy
Refunds: Currently, we do not refund your pre-payment
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Make it easy for your agents to provide exceptional voice service with an intuitive, 360-degree customer view, and an all-in-one contact center solution.
This product has charges associated with it for seller support. FusionPBX delivers a secure, scalable, and feature-rich multi-tenant PBX solution powered by FreeSWITCH.
This product has charges associated with it for seller support. Deploy a production-ready FreeSWITCH on rock solid Debian in minutes on AWS.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.