Sold by: Comstice Inc.
Desktop client and a Webphone for Amazon Connect users with all the missing features, multiple skins for different user types, screen-pops, audio alerts and omnichannel support
Overview
Comprehensive softphone as a desktop client and a webphone with configurable user skins, integrations with phone contacts, call logs with callback options, supervisor console, Caller Name display on incoming calls, call result codes.
Amazon Connect Desktop Softphone and Webphone offer seamless agent and enterprise telephony user experience. Desktop Softphone is a thick client you can install and run on your PC. Mac or Linux. Webphone is a webrtc phone which runs on the web browsers.
Using Amazon Connect Softphone, other enterprise telephony users can benefit from Amazon Connect as well.
Benefits
- Migrate entire organization to Amazon Connect for voice and chat communications on the mobile and the desktop
- Use Amazon Connect as a replacement to your IP PBX or other cloud telephony services.
- Improve customer service agent experience with all the missing features.
- Omnichannel client application for voice, chat and tasks
- Maximum data privacy and security by running the solution on your own AWS EC2 account or VPC.
Features
- User to user VoIP and Video calls
- Call Logs with callback button
- Agent daily performance stats
- Audio and visual alerts for the calls in queue
- SIP support by registering SIP networks as a dual phone
- Integrate with 3rd-party data, store and create a unified customer service report that includes third-party indicators
- Unlimited concurrent reporting users and sessions
- Amazon Connect Call Billing module for internal billing and customer billing of the calls
Use Cases
- Universal reporting for customer journeys
- Expanding customer experience from call center to the entire organization
- Billing
- BPOs offering Comstice Wallboard to their clients
- Immediately interrupting and redirecting important callers to an agent or a phone number
Integrations Comstice Wallboard can integrate with third-party platforms using APIs. You can monitor third-party applications such as Sales activity, Helpdesk Tickets, third-party webchat activity from your CRM platforms, internal applications and other resources.
Subscription Comstice Wallboard offers annual and 3-Year subscription options. There is no limit on the number of concurrent users and sessions. The subscription is based on the number of named agents (not concurrent) and their queues to be monitored and reported
Data Privacy, InfoSec, HIPAA, SOC 2 and ISO 27001 You can run Amazon Connect Reporting and Analytics solution on your own AWS EC2 service or VPC. In that case, Comstice has no access to any user or patient data, therefore does not require any InfoSec certifications. Comstice solutions run on LinuxOS and organizations can apply their InfoSec policies on the EC2 instances running Comstice software.
Highlights
- All the enterprise telephony features in a single app
- User to User VoIP and Video calling
- Multiple user skins for various business needs
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Desktop Softphone 10 | Amazon Connect Desktop Softphone 10 User Subscription | $3,900.00 |
Desktop Softphone 20 | Amazon Connect Desktop Softphone 20 User Subscription | $7,400.00 |
Desktop Softphone 50 | Amazon Connect Desktop Softphone 50 User Subscription | $12,900.00 |
Desktop Softphone 100 | Amazon Connect Desktop Softphone 100 User Subscription | $27,500.00 |
Desktop Softphone 200 | Amazon Connect Desktop Softphone 200 User Subscription | $54,000.00 |
Desktop Softphone 300 | Amazon Connect Desktop Softphone 300 User Subscription | $78,000.00 |
Desktop Softphone 500 | Amazon Connect Desktop Softphone 500 User Subscription | $108,000.00 |
Desktop Softphone 1000 | Amazon Connect Desktop Softphone 1000 User Subscription | $156,000.00 |
Softphn Wboard Bundl 10 | Amazon Connect Desktop Softphone Wallboard Bundle 10 Users | $6,205.00 |
Softphn Wboard Bundl 20 | Amazon Connect Desktop Softphone Wallboard Bundle 20 Users | $10,455.00 |
Dimensions summary
You buy this as a contract with pricing set by user count. Two product families are available. Desktop Softphone subscriptions give agents and supervisors the softphone client. Softphone Wallboard Bundles add real-time and historical dashboard monitoring on top of the softphone. Each family comes in fixed user bands: 10, 20, 50, 100, 200, 300, 500, and 1000 users. You pick the band that matches your named agent count. Licensing is per named agent, and the same license covers agents and supervisors. Choose a bundle if you also want wallboard reporting.
Top-of-mind questions for buyers
The software is licensed per named agent, not per concurrent session. Each person you assign is one user. The same license covers both agents and supervisors, so a supervisor does not need a separate seat. Pick the band that matches your named agent headcount.
The bundle adds real-time and historical dashboard monitoring on top of the softphone client. You get visual dashboards built from performance indicators, plus threshold-based alerts. The plain Desktop Softphone subscription gives agents and supervisors the softphone client without the wallboard reporting layer.
Each band is a fixed user count: 10, 20, 50, 100, 200, 300, 500, or 1000. If your named agents exceed your band, you move to a band that fits the larger headcount. Bands do not stack incrementally per extra user; you select the matching size.
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Vendor refund policy
Comstice is committed to get the service up and running within 48 hours, however there is no refund for the subscriptions
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
https://comstice.com/support USA +1 713 929371, Europe +44 203 051 7796, support@comstice.com , aws@comstice.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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