Sold by: CloudContactAI, LLC
CloudContactAI is an AI-powered contact center platform that automates and enhances customer interactions across voice, chat, and digital channels using advanced generative AI. Built on AWS, it integrates intelligent virtual agents, real-time insights, and seamless CRM connectivity to improve customer experience, reduce operational costs, and scale support efficiently.
Overview
CloudContactAI is a cloud-native, AI-powered contact center platform designed to modernize customer engagement across voice, chat, and digital channels. The platform leverages advanced generative AI to deliver intelligent virtual agents, real-time call and conversation intelligence, and automated workflows that seamlessly integrate with existing CRM and customer support systems. Built on AWS for security, scalability, and reliability, CloudContactAI enables organizations to deploy enterprise-grade contact center capabilities without the complexity of traditional infrastructure.
Key features include AI-driven virtual agents for customer support and outbound engagement, real-time transcription and sentiment analysis, intelligent routing, and automated post-interaction summaries and actions. These capabilities reduce average handle time, improve first-contact resolution, and provide agents and supervisors with actionable insights in real time.
CloudContactAI also supports secure data handling, configurable guardrails, and compliance-friendly architectures, making it suitable for regulated industries. The primary benefits include improved customer experience, lower operational costs, and faster time to value. By automating routine interactions and augmenting human agents with generative AI insights, organizations can scale support efficiently while maintaining high-quality, personalized customer interactions.
Highlights
- AI-Powered Contact Center Automation. CloudContactAI uses generative AI to power intelligent virtual agents, automate customer interactions across voice and chat, and reduce operational costs while improving customer experience.
- Real-Time Conversation Intelligence. Gain live transcription, sentiment analysis, and actionable insights that help agents resolve issues faster and increase first-contact resolution
- Cloud-Native on AWS. Built on AWS for enterprise-grade security, scalability, and reliability, enabling rapid deployment and seamless integration with existing CRM and support systems.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
CCAI User Contract | This is a CCAI User contract | $0.001 |
Dimensions summary
This listing has one pricing dimension: the CCAI User contract, billed per user. You buy based on the number of users who need access to the communication platform. Pricing scales with the count of users you add to your contract. There are no separate tiers or usage add-ons in this listing. Each user seat provides access to bi-directional SMS, email, and AI agent communication tools within a single platform.
Top-of-mind questions for buyers
A CCAI User is one person with a seat on the platform. You buy the contract based on how many people need access to the SMS, email, and AI agent communication tools. Each individual who logs in and works within the platform counts as one user.
Cost scales with the number of users on your contract. When you add users, your total goes up by the per-user rate for each added seat. Adding users changes your contract quantity; it is not an automatic tier jump. There are no separate usage tiers in this listing.
Each user seat provides two-way SMS and email plus AI agents for automated replies. You can run real-time conversations, send campaigns, and route customer replies into a single inbox. AI agents answer SMS inquiries around the clock. All communication happens within one unified platform.
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Vendor refund policy
CloudContactAI is a subscription-based SaaS platform. All fees paid for subscriptions, usage, or services are generally non-refundable except as expressly stated in this policy or required by applicable law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
CloudContactAI provides enterprise-grade support to ensure successful deployment and ongoing operation of the platform. Customers receive access to onboarding assistance, technical support, and issue resolution from experienced engineers familiar with cloud-native and generative AI systems.
Support Email: support@cloudcontactai.com Support Portal: https://cloudcontactai.com/contact-us/
Support includes standard business-hours coverage with defined response times for critical, high, and normal-priority issues, as well as access to product documentation and best-practice guidance. Optional enhanced support and SLA-backed response times are available for enterprise customers upon request.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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