Sold by: E-Contact USA LLCÂ
e-Contact Genesys Cloud Professional Services offer a complete solution to maximize your contact center success. We start with thorough assessments to align the platform with your business goals, followed by expert implementation that ensures fast, tailored deployment and seamless integrations. After go-live, our managed services provide continuous optimization and proactive support, while premium support options deliver 24/7 assistance and rapid issue resolution. Comprehensive training programs empower your team with the skills needed to fully leverage Genesys Cloud, driving adoption and ongoing value. Together, these services enable a smooth, efficient journey to exceptional customer experiences.
Overview
Expert consultants conduct comprehensive assessments of your current contact center environment and business objectives to identify the optimal Genesys Cloud solution. This includes discovery sessions, requirements gathering, and readiness reviews to ensure alignment with your technical and business needs.
Leverage prescriptive implementation packages, such as Genesys Cloud Jumpstarts, for rapid and reliable deployment. Services cover solution design, configuration of users, skills, queues, and channels, integration with CRM and other systems, acceptance testing, and go-live support. Proven methodologies minimize risk and accelerate time to value, ensuring a production-ready solution tailored to your use cases.
Ongoing managed services provide continuous optimization, incident management, and proactive support to keep your Genesys Cloud environment running smoothly. This includes monitoring, regular health checks, and access to CX success plans, so your platform evolves with your business needs.
e-Contact offers tiered support options, including 24/7 live assistance, defined response targets, technical account management, and proactive service advisories. Customers can select the level of support that matches their operational requirements, ensuring critical issues are resolved quickly and efficiently.
Comprehensive training programs are available to empower your team, including online education, administrator and end-user sessions, and subscription-based eLearning through Genesys BeyondCX. Train-the-trainer modules and ongoing learning resources help drive user adoption and maximize the value of your Genesys Cloud investment.
This end-to-end professional services offering ensures a seamless Genesys Cloud journey-from initial assessment and deployment to ongoing management, premium support, and continuous skill development-enabling you to deliver exceptional customer experiences and achieve operational excellence.
Highlights
- Choosing our Genesys Cloud Professional Services ensures your contact center transformation is strategically aligned and expertly executed. Through detailed assessments and tailored implementations, we help you design a solution that fits your unique business needs, accelerates deployment, and minimizes risk-getting you up and running quickly with confidence.
- With our comprehensive managed and premium support, you gain peace of mind knowing your Genesys Cloud environment is continuously monitored, optimized, and backed by 24/7 expert assistance. This proactive approach reduces downtime, resolves issues swiftly, and keeps your customer experience running smoothly at all times.
- Our robust training programs empower your team to fully leverage the platform’s capabilities. By building user skills and driving adoption, we help you maximize your investment, improve agent performance, and deliver consistently exceptional service to your customers.
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Delivery method
Deployed on AWS
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Support
Vendor support
email: contact@e-contact.cxÂ
Software associated with this service
Genesys
By Genesys
Genesys Cloud is a leading AI-Powered Experience Orchestration platform that delivers omnichannel customer experiences. Featuring virtual agents, sentiment analysis, and customer journey analytics, our solution empowers organizations to optimize their contact center and enhance unified communications across all channels.