Sold by: NovelVox NA INCÂ
Novelvox Smart CTI Connector embeds within EPIC for agents to get the work done quickly for faster resolution with an integrated unified interface.
Overview
Amplify Agent Productivity and Personalize Customer Experience with Novelvox Smart CTI Connector. Free your agents from the hassle of manually fetching caller information from CRM during live interactions. Connect your existing phone systems with EPIC to equip agents with key call controls and valuable caller information on a single, integrated interface powered by NovelVox Smart CTI Connectors. Key Benefits: Increased Agent Performance Improved Team Efficiency Unified Interface using NovelVox Designer Studio
Highlights
- 1. Embedded call controls 2. Agent state control 3. Integrated call 4. Disposition/ wrap-ups 5. Special notes 6. Click to dial. Unique CRM & screen pop workflows: Create unique screen pop flows, integrate CRM workflows, and more to fuel agent efficiency without impacting your CSAT scores
- Flexible gadget UI customization : Easy to customize and user-friendly gadget UI to match your unique business needs. Custom phone number formats Configure phone contacts in multiple formats to eliminate repetitive, manual agent efforts.
- Additional third-party integrations: Integrate with more business apps to empower agents with complete caller information, without switching screens. Productivity Add-Ons : Ready integration with NovelVox productivity gadgets , Case Management, Reporting & Dashboard to further boost agent productivity Omnichannel integrations : Extended connectivity to Email & Chat for Amazon Connect, Genesys Cloud, Zoom, or with Novelvox Omnichannel solution i.e CXInfinity
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CTI Connector License(2.5MM minutes) | 2.5MM minutes of CTI Connector usage per year for inbound and outbound | $18,999.00 |
CTI Connector License(5.5MM minutes) | 5.5MM minutes of CTI Connector usage per year for inbound and outbound | $24,999.00 |
CTI Connector License(10.5MM minutes) | 10.5MM minutes of CTI Connector usage per year for inbound and outbound | $34,999.00 |
Vendor refund policy
As per Contract
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
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2 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Financial Services
CTI connector review
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
The caller information appears in the form of Screen Pop along with the ability to log calls automatically.
What do you dislike about the product?
The component I dislike is the complex setup and configuration process and I've noticed some lagging in the calls.
What problems is the product solving and how is that benefiting you?
It solves the problem of switching between phone and CRM Systems such as salesforce. The benefit is that we are able to handle calls and customer data from a single screen hence saving time.
Chai M.
CTI Connector Review
Reviewed on Jul 23, 2024
Review provided by G2
What do you like best about the product?
Easy to use and user friendly interface.
What do you dislike about the product?
It can take time to load under VPN connectivity.
What problems is the product solving and how is that benefiting you?
Receiving and answering phone calls from the customer.