Sold by: Amdocs
Deployed on AWS
OpsAiAgent is Amdocs' agentic-AI platform that ships purpose built personas Store Genie for retail associates, L1/L2 Ops Agent for IT/network operations, and Contact Center Agent for customer care reps to automate frontline tasks, accelerate resolutions and lift CX.
3.8
Overview
OpsAiAgent is Amdocs' multi-persona agentic AI platform that puts a domain-trained AI co-worker next to every frontline employee. Built on AWS Bedrock and Amazon Bedrock AgentCore, it combines large language models, retrieval-augmented generation and a secure tool use layer that connects to telco BSS/OSS, retail POS, ITSM, CRM and knowledge bases.
Personas available out of the box:
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Store Genie an in-store retail assistant for telco/retail store associates. Looks up plans, devices, stock and customer accounts; recommends next-best offers; guides associates through SIM swaps, upgrades, returns and onboarding; cuts handle time and trains new hires faster.
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L1/L2 Ops Agent an IT/Network operations co-pilot for NOC, SRE and L1/L2 support engineers. Triages alerts, runs diagnostic playbooks, correlates incidents across observability stacks, drafts RCAs and proposes remediations with human-in-the-loop guardrails for any write actions.
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Contact Center Agent a real-time assistant for call-center reps and a self-service voice/chat agent for end customers. Surfaces account context, suggests responses, automates after-call wrap-up, and resolves Tier-0/Tier-1 queries autonomously with safe escalation to a human.
Who benefits: CSPs, retailers, BPOs and large enterprises that run physical stores, network operations centers, or contact centers and want to deploy domain aware AI agents without building the agent stack themselves.
Customer pain solved: high handle time and training cost in stores, alert fatigue and slow MTTR in ops, expensive call-center deflection and inconsistent CX.
OpsAiAgent ships pre trained personas, telco grade integrations and AWS native deployment so customers go live in weeks, not quarters.
Highlights
- Multi-persona out of the box one platform delivers Store Genie (retail), L1/L2 Ops Agent (IT/network ops) and Contact Center Agent (customer care). Buy once, deploy across the front office and back office.
- Telco-grade and integration ready pre-built connectors to Amdocs CES/CRM, ServiceNow, Salesforce, Genesys, NICE, Zendesk and major OSS/observability stacks; deploy in weeks, not quarters.
- AWS-native and enterprise-secure built on Amazon Bedrock and Bedrock AgentCore with private VPC isolation, customer-managed KMS, full audit trails and human-in-the-loop guardrails for every write action.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Private Offer | Contact Us | $1.00 |
Dimensions summary
This listing uses a single contract-based pricing dimension, a Private Offer priced by number of users. There are no public tiers or fixed rates to compare. Instead, you agree to terms directly with the vendor, and pricing scales with the count of users you license. To get a quote, you contact the vendor, who builds a custom offer sized to your user count and needs. The platform runs on a service-as-software model delivering orchestrated multi-agent workflows, so your final price reflects the scope of users covered under the negotiated agreement.
Top-of-mind questions for buyers
The dimension prices by user count, but the listing does not define what a user is. Typically it means a named individual granted access to the platform. Confirm the exact counting method with the vendor when they build your offer, since your final price scales with this count.
Pricing scales with the number of users you license. If your user count grows, your negotiated agreement determines how added users are priced. Because this is a custom Private Offer, you agree terms directly with the vendor, who sizes the offer to your user count.
You can run the agents and models on-premises or in a private cloud to meet compliance needs and keep sensitive data in your environment. The platform also runs on public cloud environments, works with multiple models and tools, and integrates with existing systems.
www.amdocs.com+1
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Support: opsaiagent-support@amdocs.com | 24x7 follow-the-sun support included with every subscription tier.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Telecommunications
Does almost everything
Reviewed on Mar 17, 2022
Review provided by G2
What do you like best about the product?
Amdocs customer experience suite / amdocs on general just about does it all! You can easily branch out with their product offering to meet the needs of your evolving business
What do you dislike about the product?
Because of the breadth of offerings, it can sometimes be confusing to understand all the capabilities and maximize them on a small team. Additionally cost too support all of this is high
What problems is the product solving and how is that benefiting you?
Ability to share content to our customers that would otherwise be challenging to access and publish
Recommendations to others considering the product:
Consider all your use cases upfront in order to do cost/benefit on pricing
Telecommunications
Modern billing system
Reviewed on Dec 22, 2020
Review provided by G2
What do you like best about the product?
The look of AMDOCS is much more modern. I have used CSG in the past and AMDOCS definitely looks better.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
What do you dislike about the product?
At times it requires you to input more than 1 piece of information even though the piece of information is unique. This might be only my company's version though.
What problems is the product solving and how is that benefiting you?
I am looking up different accounts. The benefits are that AMDOCS is easier on the eyes and easy to use once you get used to it.