Sold by: SixbellÂ
Deployed on AWS
VOC Analytics SmartVOC AI analyzes unstructured data using Generative AI, delivering 100% visibility into customer interactions. It enhances the customer experience and drives revenue growth across communication channels through intelligent, AI powered solutions that optimize service quality, customization, and operational efficiency.
Overview
VOC Analytics SmartVOC AI is an expert solution in handling and analyzing unstructured data, designed to capture, interpret, and transform the full scope of customer and company interactions into strategic and actionable information. It incorporates Generative Artificial Intelligence technology, enabling the enrichment of objective analysis with an advanced subjective layer, thereby achieving a comprehensive understanding of customer behavior and emotions. This allows for 100% automated analysis of each interaction, without relying on sampling or manual listening. This solution helps enhance the customer experience by automatically identifying contact reasons, emotions, friction points, and areas for improvement and optimizing service flows, increasing operational efficiency, and strengthening customer loyalty. In addition, it empowers sales and collections areas by providing insights that enable personalized strategies, improve management effectiveness, and ultimately increase revenue. Finally, SmartVOC allows for up to 100% automation of quality monitoring, reducing the operational burden of traditional evaluation methods, accelerating decision making, and enabling continuous improvement through early deviation detection dashboards.
Highlights
- Full Interaction Analysis: Transforms unstructured data into strategic and actionable insights. Integrated Generative AI: Combines objective and subjective analysis for a complete understanding of the customer.
- 100% Automated Coverage: No sampling or manual listening analyzes every customer interaction. Enhances Customer Experience: Identifies reasons for contact, emotions, and friction points to optimize journeys and boost loyalty.
- Drives Sales & Collections: Delivers insights that enable personalized strategies and revenue growth. Fully Automated Quality Monitoring: Replaces manual evaluation with smart dashboards and early deviation detection.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
VOC INTER T1 | 20 K Supported Digital Interactions | $560.00 |
VOC INTER T2 | 1 Supported Digital Channel (Whastapp, Web chat, SMS, etc) | $1,000.00 |
VOC BST TXT BASE | CX Improvment, Collection , Sales or Automated Quality for interactions | $1,300.00 |
VOC GENAI USECASE | 5 fields included | $650.00 |
VOC HTM T1 | 1 K hours of audio transcription | $800.00 |
VOC BST VOZ BASE | CX Improvment, Collection , Sales or Automated Quality on Voice | $3,500.00 |
Vendor refund policy
set up services will not be refund , other contracted services may be refunded if there is a reason of force majeure, but it will be evaluated
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
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