Sold by: Ajua
Deployed on AWS
AJUA is a Voice of Customer (VoC) and Customer Experience (CX) platform that helps businesses capture real-time feedback across channels like SMS, email, WhatsApp, and web. With powerful tools like Insight Studio, teams can design tailored surveys, track NPS/CSAT/NES scores, and uncover actionable CX insights. Empower your business to make data driven decisions that boost customer satisfaction and retention.
Overview
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Platform Overview
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AJUA is a Voice of Customer (VoC) and Customer Experience (CX) platform that helps businesses capture, analyze, and act on real-time customer feedback. With our powerful survey tools, companies can design tailored, multi-channel surveys and reach customers via SMS, email, WhatsApp, web, and more,all from a single platform. This enables organizations to track key CX metrics such as NPS, CSAT, NES, and CES with ease.
The core differentiator is Insight Studio - a dynamic analytics dashboard that visualizes customer feedback trends, engagement metrics, and sentiment analysis in real time. Whether you're monitoring campaign performance or identifying churn risks, Insight Studio turns data into actionable insights, empowering teams to make informed, data-driven decisions that improve customer satisfaction and retention.
AJUA is trusted by leading enterprises across Africa to deliver scalable, secure, and effective CX analytics. Whether you're replacing manual survey tools or looking for a survey alternative tailored to your market, AJUA helps you transform raw feedback into business growth.
Highlights
- Insight Studio - Visualize key CX metrics like NPS, CSAT, NES, and sentiment in real time. Insight Studio transforms customer feedback into clear, actionable dashboards,helping teams make faster, data-driven decisions that improve satisfaction and reduce churn. Turn Voice of Customer (VoC) data into visually rich, customizable reports. Our reporting suite empowers stakeholders to understand customer experience performance and drive continuous improvement across teams.
- Participant History - Access a complete timeline of customer interactions and feedback. Track satisfaction trends, identify recurring issues, and tailor experiences to customer needs,improving retention and driving long-term loyalty.
- Multi-Channel Survey Distribution - Reach customers anywhere with surveys via SMS, email, WhatsApp, web, and more. Ajua ensures high response rates and diverse customer insights by meeting users on their preferred communication channels.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise | For an annual volume of 180,000 conversations, the total cost is USD 18,500 annually plus a USD 1,000 one-time setup fee. This package offers exceptional value with a robust set of features designed to enhance your customer experience strategy. Features Included: - Access to conversation longcodes for seamless communication. - Unlimited access to the platform/dashboard for real-time insights. - API access enabling smooth system integrations. - A dedicated NPS Certified Account Manager to guide your journey. - Comprehensive user training to maximize platform utilization. - Quarterly NPS benchmarks to track and optimize performance. This plan is ideal for businesses looking to scale their customer engagement and gather actionable insights efficiently. | $19,500.00 |
Accelerator | For an annual volume of 120,000 conversations, the total cost is USD 16,800 annually plus a USD 1,000 one-time setup fee. This package offers exceptional value with a robust set of features designed to enhance your customer experience strategy. Features Included: - Access to conversation longcodes for seamless communication. - Unlimited access to the platform/dashboard for real-time insights. - API access enabling smooth system integrations. - A dedicated NPS Certified Account Manager to guide your journey. - Comprehensive user training to maximize platform utilization. - Quarterly NPS benchmarks to track and optimize performance. This plan is ideal for businesses looking to scale their customer engagement and gather actionable insights efficiently. | $17,800.00 |
Catalyst | For an annual volume of 60,000 conversations, the total cost is USD 10,500 annually plus a USD 1,000 one-time setup fee. This package offers exceptional value with a robust set of features designed to enhance your customer experience strategy. Features Included: - Access to conversation longcodes for seamless communication. - Unlimited access to the platform/dashboard for real-time insights. - API access enabling smooth system integrations. - A dedicated NPS Certified Account Manager to guide your journey. - Comprehensive user training to maximize platform utilization. - Quarterly NPS benchmarks to track and optimize performance. This plan is ideal for businesses looking to scale their customer engagement and gather actionable insights efficiently. | $11,500.00 |
Dimensions summary
You choose from three annual contract tiers based on your yearly conversation volume. Catalyst covers 60,000 conversations, Accelerator covers 120,000, and Enterprise covers 180,000. Pricing scales with the volume of conversations you expect to handle each year. Each tier bills annually and adds a one-time setup fee. All three tiers include the same feature set, so you select a tier by matching it to your projected conversation volume rather than by feature differences.
Top-of-mind questions for buyers
A conversation is a customer feedback interaction captured through the platform. You can reach customers across channels like SMS, web, mobile app, and QR codes. Voice calls analyzed by the platform also generate conversations. Each tier sets a yearly cap on how many conversations you can process.
Each tier is sized for a fixed annual conversation volume: 60,000 for Catalyst, 120,000 for Accelerator, and 180,000 for Enterprise. If you expect to exceed your tier's cap, select a tier that matches your projected volume. The marketplace listing does not specify overage handling, so confirm with the vendor.
The setup fee is a one-time charge that applies when you start on a tier. The annual conversation volume cost bills each year. The listing describes the setup fee as one-time, so it should not repeat at renewal. Confirm renewal terms with the vendor before purchase.
ajua.com
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Vendor refund policy
At Ajua, our 12-month contract pricing includes setup costs and dedicated services, making certain fees non-refundable. Setup fees are non-refundable once paid. No refunds are issued after account activation or service delivery. Exceptions may apply for unresolved technical issues due to Ajua's fault, subject to verification. For disputes or questions, contact us at team@ajua.com . By proceeding, you agree to this policy.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
At Ajua, we are committed to providing exceptional support to ensure your experience with our platform is seamless and successful. For any questions, issues, or assistance, you can reach our dedicated support team via email at team@ajua.com or info@ajua.com . Whether it is troubleshooting, guidance on using the platform, or addressing feedback-related concerns, our team is here to help with any issue, big or small.
Additionally, we offer timely and reliable support to address your needs, ensuring minimal disruption to your operations. Buyers can expect clear communication, practical solutions, and ongoing assistance to maximize the value of their investment in Ajua. Your success is our priority, and we're just an email away!
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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