Sold by: Ajua
Deployed on AWS
AJUA is a Voice of Customer (VoC) and Customer Experience (CX) platform that helps businesses capture real-time feedback across channels like SMS, email, WhatsApp, and web. With powerful tools like Insight Studio, teams can design tailored surveys, track NPS/CSAT/NES scores, and uncover actionable CX insights. Empower your business to make data driven decisions that boost customer satisfaction and retention.
Overview
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Platform Overview
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AJUA is a Voice of Customer (VoC) and Customer Experience (CX) platform that helps businesses capture, analyze, and act on real-time customer feedback. With our powerful survey tools, companies can design tailored, multi-channel surveys and reach customers via SMS, email, WhatsApp, web, and more,all from a single platform. This enables organizations to track key CX metrics such as NPS, CSAT, NES, and CES with ease.
The core differentiator is Insight Studio - a dynamic analytics dashboard that visualizes customer feedback trends, engagement metrics, and sentiment analysis in real time. Whether you're monitoring campaign performance or identifying churn risks, Insight Studio turns data into actionable insights, empowering teams to make informed, data-driven decisions that improve customer satisfaction and retention.
AJUA is trusted by leading enterprises across Africa to deliver scalable, secure, and effective CX analytics. Whether you're replacing manual survey tools or looking for a survey alternative tailored to your market, AJUA helps you transform raw feedback into business growth.
Highlights
- Insight Studio - Visualize key CX metrics like NPS, CSAT, NES, and sentiment in real time. Insight Studio transforms customer feedback into clear, actionable dashboards,helping teams make faster, data-driven decisions that improve satisfaction and reduce churn. Turn Voice of Customer (VoC) data into visually rich, customizable reports. Our reporting suite empowers stakeholders to understand customer experience performance and drive continuous improvement across teams.
- Participant History - Access a complete timeline of customer interactions and feedback. Track satisfaction trends, identify recurring issues, and tailor experiences to customer needs,improving retention and driving long-term loyalty.
- Multi-Channel Survey Distribution - Reach customers anywhere with surveys via SMS, email, WhatsApp, web, and more. Ajua ensures high response rates and diverse customer insights by meeting users on their preferred communication channels.
Details
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Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise | For an annual volume of 180,000 conversations, the total cost is USD 18,500 annually plus a USD 1,000 one-time setup fee. This package offers exceptional value with a robust set of features designed to enhance your customer experience strategy. Features Included: - Access to conversation longcodes for seamless communication. - Unlimited access to the platform/dashboard for real-time insights. - API access enabling smooth system integrations. - A dedicated NPS Certified Account Manager to guide your journey. - Comprehensive user training to maximize platform utilization. - Quarterly NPS benchmarks to track and optimize performance. This plan is ideal for businesses looking to scale their customer engagement and gather actionable insights efficiently. | $19,500.00 |
Accelerator | For an annual volume of 120,000 conversations, the total cost is USD 16,800 annually plus a USD 1,000 one-time setup fee. This package offers exceptional value with a robust set of features designed to enhance your customer experience strategy. Features Included: - Access to conversation longcodes for seamless communication. - Unlimited access to the platform/dashboard for real-time insights. - API access enabling smooth system integrations. - A dedicated NPS Certified Account Manager to guide your journey. - Comprehensive user training to maximize platform utilization. - Quarterly NPS benchmarks to track and optimize performance. This plan is ideal for businesses looking to scale their customer engagement and gather actionable insights efficiently. | $17,800.00 |
Catalyst | For an annual volume of 60,000 conversations, the total cost is USD 10,500 annually plus a USD 1,000 one-time setup fee. This package offers exceptional value with a robust set of features designed to enhance your customer experience strategy. Features Included: - Access to conversation longcodes for seamless communication. - Unlimited access to the platform/dashboard for real-time insights. - API access enabling smooth system integrations. - A dedicated NPS Certified Account Manager to guide your journey. - Comprehensive user training to maximize platform utilization. - Quarterly NPS benchmarks to track and optimize performance. This plan is ideal for businesses looking to scale their customer engagement and gather actionable insights efficiently. | $11,500.00 |
Dimensions summary
You choose a plan based on your annual conversation volume. The three tiers scale by capacity: Catalyst covers 60,000 conversations, Accelerator covers 120,000, and Enterprise covers 180,000. Each plan is billed as an annual contract, plus a one-time setup fee that is the same across all three. All tiers include the same core capabilities, such as platform and dashboard access, API access, a dedicated account manager, user training, and quarterly benchmarks. Your yearly cost rises as you move to a plan with higher conversation volume.
Top-of-mind questions for buyers
A conversation is a customer interaction captured through the platform, such as a survey exchange sent or received via longcode channels. Your plan's annual figure sets how many of these interactions you can capture in a year before reaching your committed volume.
Each plan is sized to a set annual conversation volume: Catalyst 60,000, Accelerator 120,000, and Enterprise 180,000. If you expect to exceed your committed volume, you would move to a plan with a higher volume. The marketplace listing does not state overage pricing, so contact the vendor to confirm.
You pay two separate amounts. The annual contract fee covers your plan's conversation volume and platform access for the year. The setup fee is charged once, when you start, and is the same across Catalyst, Accelerator, and Enterprise. Only the annual fee recurs each contract year.
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Vendor refund policy
At Ajua, our 12-month contract pricing includes setup costs and dedicated services, making certain fees non-refundable. Setup fees are non-refundable once paid. No refunds are issued after account activation or service delivery. Exceptions may apply for unresolved technical issues due to Ajua's fault, subject to verification. For disputes or questions, contact us at team@ajua.com . By proceeding, you agree to this policy.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
At Ajua, we are committed to providing exceptional support to ensure your experience with our platform is seamless and successful. For any questions, issues, or assistance, you can reach our dedicated support team via email at team@ajua.com or info@ajua.com . Whether it is troubleshooting, guidance on using the platform, or addressing feedback-related concerns, our team is here to help with any issue, big or small.
Additionally, we offer timely and reliable support to address your needs, ensuring minimal disruption to your operations. Buyers can expect clear communication, practical solutions, and ongoing assistance to maximize the value of their investment in Ajua. Your success is our priority, and we're just an email away!
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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