Jamf Pro

I don't use Jamf Connect, just Jamf Pro, Jamf Protect, Jamf School, and Jamf Stiff Internet.

We are customers of Google and Amira. We are a Google school in the education sector.

We used to have Exchange, but we replaced it with Google as our primary use case.

They have AI tools like Gemini, and we're relying heavily on them.

I'm working with Jamf products. I'm fifty-five and have been generally satisfied with Jamf Pro.

The pricing is a bit high, but Jamf products are very powerful in managing Mac.

Google Cloud Storage is completely free for us. All the Google apps are free for education.

I've been dealing with Google Cloud Storage for more than ten years now.

There is a lot of room for improvements for Jamf Pro, but they are working on many things.

This is my fifth year now with Jamf Pro.

Sometimes the support is not available twenty-four hours, and it would be great to get support whenever needed. I always recommend having online meetings directly to resolve the issues, but sometimes I end up sending emails back and forth to resolve the issues, which is not the best scenario.

We are doing great with technical support and performance.

Positive

I used to have AirWatch workspace before Jamf Pro.

We decided to switch for saving a lot of money from Microsoft Island, and it's more reliable to have it as a cloud solution.

I purchased Jamf Pro from a reseller in South Africa.

For Google Cloud Storage life cycle management rules for data retention management, I would give it a nine.

We want Gemini Pro for school free of charge, and we don't want to pay for it.

I would rate this review a nine overall.

I am still working on the same technology with Jamf Pro , Jamf Protect , and Jamf Compliance. I can answer questions about my experience with Jamf Pro .

I am using the latest version of Jamf Pro.

Jamf Self Service is utilized because once the Mac is enrolled into Jamf Pro, Self Service will always be available. This is a basic feature that everyone uses. If a Mac is enrolled in any organization into Jamf Pro, Self Service will be the first thing available on the Mac. The main purpose of keeping Self Service on the Mac is it functions similarly to an App Store used on iPhone and Mac that Apple provides. Self Service allows users to download and install only approved and authorized software that the organization makes available.

Patch management is also a good tool. Apple has implemented this feature, but currently it is not working effectively. Scripts and packages can be customized based on the organization's needs and can be deployed from Jamf Pro. While the inbuilt feature of Jamf Pro is not feasible currently, management can be handled through Bash script or Python script from Jamf Pro itself with some customization.

Inventory management is effective in Jamf Pro. I can manage inventory and create reports showing how many machines are managed and which operating system versions they are running. I can categorize machines by type, such as Intel machines, M1 machines, or M4 machines. The inventory management capabilities are excellent.

I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilities. One improvement I would recommend is integrating Jamf Setup Manager as an inbuilt feature. Currently, it is a separate tool that needs to be installed and integrated with Jamf Pro. Having zero-touch capability as an inbuilt feature would eliminate the need to work with scripts and configurations.

The pricing of Jamf Pro is relatively high. Jamf Pro does not have a fixed price for all organizations. Based on my experience, they offer discounts inconsistently. Due to the high pricing, many organizations are moving to InTune and Workspace ONE. There are many other tools in the market for Mac OS device management, such as ScaleFusion, Addigy, and Kandji . Small organizations are moving to these alternatives, and larger organizations with fewer security concerns are moving to InTune. Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.

I have been working with Jamf Pro for almost eight years.

I would rate their technical support a seven out of ten. They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough. In these cases, I need to escalate to our customer success manager, who then reaches out to senior technical associates. The senior technical folks then connect with us to resolve the issue.

Positive

I am going to continue using Jamf Pro while learning InTune due to market requirements. InTune's main advantage is its lower price point. Organizations receive InTune access at no additional cost with their Office 365  enterprise licenses. Since many organizations use Microsoft Office or Microsoft Office 365  for Outlook and MS Office, InTune becomes part of their bundle package with minimal support required. This is the primary reason some companies are transitioning to InTune.

I deployed Jamf Pro myself in my previous company from scratch on an on-prem server, and in my current company, I performed the configurations on the cloud from scratch.

Jamf Pro is used to manage all Apple devices, including Apple laptops, iPhones, iPads, and Apple TVs. All devices can be managed centrally from Jamf Pro for software updates, patching, and customizations. Restrictions on Mac devices, such as file sharing, Bluetooth blocking, or any feature customization can be managed from Jamf Pro as a Mobile Device Management  tool.

Jamf Pro is useful for making Mac devices compliant with organizational security requirements. Organizations can block unwanted features that might lead to data breaches. For example, iPhone mirroring, which Apple recently included in Mac OS, along with internal features such as screen sharing, can be blocked. Jamf Pro's Compliance feature ensures Mac devices remain compliant and prevent data breaches.

On-premise deployment is more challenging to manage because it involves internal servers, configurations, and security requirements that must meet organizational needs. Cloud deployment is easier because the setup and servers are pre-configured by Jamf Pro. While I manage internal configurations and settings for Mac devices, on-premise setup requires managing server installation, configurations, repositories, company databases, connections, and ports.

I rate Jamf Pro 9 out of 10.