Sold by: MoveworksÂ
Deployed on AWS
Moveworks is the universal AI copilot for finding information and automating tasks across all your business applications. Imagine if your employees could chat to access information and workflows spread across everything from Salesforce to Workday to SAP and more. Moveworks gives employees one place to go to search and get support across departments including IT, HR, Finance while reducing costs for your business.
Overview
Moveworks is the universal AI copilot for finding information and automating tasks across all your business applications. Imagine if your employees could chat to access information and workflows spread across everything from Salesforce to Workday to SAP and more. Moveworks gives employees one place to go to search and get support across departments including IT, HR, Finance while reducing costs for your business.
The Moveworks Copilot is powered by a pioneering Reasoning Engine that uses a combination of public and proprietary language models to understand employee requests, then build and execute multi-step plans to resolve them. The worlds most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to be more productive.
Moveworks brings disparate enterprise data and workflows together into one ecosystem-agnostic Copilot that natively integrates with hundreds of enterprise systems. For custom use cases, Moveworks enables developers to leverage Creator Studio to easily build their own integrations.
Existing search solutions only solve part of the employee support problem - finding information. They can not automate anything. Bot toolkits are hard to build with and do not scale. App-specific copilots enhance the usability of only one app. Only Moveworks offers a Copilot that surfaces information and automates tasks to resolve issues end to end, solving the entire employee support problem and delivering value on day one. That is why over 300 companies across industries trust Moveworks to help their employees work smarter and focus on the work that really matters.
Highlights
- Moveworks Copilot: Find information and automate tasks across systems from wherever you work today, Copilot Insights: Analyze the performance of your Moveworks Copilot
- Creator Studio: Build and deploy custom conversational AI use cases for your Moveworks Copilot
- Employee Experience Insights (EXI): Discover opportunities to optimize service delivery, Knowledge Studio: Generate employee-facing knowledge grounded in your enterprise data
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
1,000-2,500 users | Price per user per year | $150.00 |
Vendor refund policy
Please contact us.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Moveworks provides both implementation and ongoing support through a dedicated customer success team. Implementation consists of configuration, rigorous testing, launch preparation and comms. Ongoing post-implementation support includes strategic account planning, use case development, analytics and insights, and ongoing learning opportunities. Additionally, there is Moveworks Academy and public-facing Documentation. Existing customers can contact their dedicated customer support team by submitting a case on to support@moveworks.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Moveworks
By IBM Software
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Top
10
In Intelligent Automation
Top
10
In Human Resources, Customer Support, Sales & Marketing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI Reasoning Engine
Utilizes a combination of public and proprietary language models to understand employee requests and build multi-step execution plans
Enterprise System Integration
Natively integrates with hundreds of enterprise systems across platforms like Salesforce, Workday, and SAP
Conversational AI Development
Provides Creator Studio for developers to build custom integrations and conversational AI use cases
Knowledge Management
Generates employee-facing knowledge grounded in enterprise data through Knowledge Studio
Cross-Departmental Support
Enables unified search and support capabilities across IT, HR, Finance, and other organizational departments
AI Agent Orchestration
Centralized platform for connecting and managing multiple AI agents across enterprise systems
No-Code Agent Development
Intuitive interface enabling business users to create AI agents without advanced coding skills
Enterprise System Integration
Native connectivity to over 700 enterprise systems and tools for seamless workflow automation
Hybrid Cloud Compatibility
Supports deployment across hybrid cloud and on-premises infrastructure with flexible model selection
Security and Governance Framework
Enterprise-grade security mechanisms with real-time observability and built-in governance controls
Workflow Automation
Leverages AI and machine learning to automate repetitive manual tasks across events, processes, and business functions
Cross-Platform Integration
Integrates infrastructure domains, assets, applications, and data into a unified service interface
Employee Experience Management
Supports digital employee experience through seamless onboarding, self-service, and multichannel access
Intelligent Service Resolution
Provides actionable insights powered by AI to proactively resolve customer and internal team inquiries in real-time
Customizable User Interface
Offers flexible, drag-and-drop tools for rapid development of personalized user experiences and custom page designs
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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50 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Kenny Santiago M.
Effortless and User-Friendly Experience
Reviewed on Nov 18, 2025
Review provided by G2
What do you like best about the product?
Easy to work with on a basic tip of editing.
What do you dislike about the product?
It does have some limitations that can slow down your work. Additionally, when it comes to editing and adding features, you may find that you can't accomplish much.
What problems is the product solving and how is that benefiting you?
I'm not entirely certain, but I still think it's a good option.
Vikas S.
Revolutionary AI Automation with Outstanding NLP
Reviewed on Nov 18, 2025
Review provided by G2
What do you like best about the product?
The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step employee requests; and its agentic automation capability to resolve those issues end-to-end across multiple enterprise applications (IT, HR, Finance) without human intervention, leading to significant productivity gains and reduced ticket resolution times.
What do you dislike about the product?
The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of core ServiceNow environments.
What problems is the product solving and how is that benefiting you?
Moveworks solves the problem of employee friction and slow support resolution by acting as an AI-powered universal copilot. This benefits us by significantly automating repetitive IT and HR tickets (often 50%+ ticket deflection), allowing support teams to focus on strategic work while providing employees with instant, 24/7 answers right in Slack or Teams.
Sushree M.
Instant IT Support, Saves Time
Reviewed on Nov 18, 2025
Review provided by G2
What do you like best about the product?
I primarily use Moveworks for quick IT assistance at work, like resetting passwords and gaining access, which significantly streamlines these processes for me. I appreciate how much time it saves by eliminating the need to wait for IT support and removing the typical back and forth communication. Moveworks provides quick answers without the necessity of opening a ticket, resolving issues in a minute or two. This convenience is crucial, as it allows me to resolve small tasks like password resets promptly. The integration with Slack is also beneficial, as it keeps me updated if my tickets are resolved, enhancing communication efficiency. I value these aspects because they directly contribute to a more seamless and productive work experience.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Moveworks for quick IT help, saving time and eliminating back-and-forth with IT. It provides instant resolution for tasks like password resets without needing to open a ticket.
Raunak K.
Effortless IT/HR Automation with Seamless Integrations and Analytics
Reviewed on Nov 11, 2025
Review provided by G2
What do you like best about the product?
Automates IT/HR support efficiently with AI.
Integrates well with tools like Slack, Teams, and ServiceNow.
Improves employee experience and response time.
Provides useful analytics and insights. easy implementation of data
Integrates well with tools like Slack, Teams, and ServiceNow.
Improves employee experience and response time.
Provides useful analytics and insights. easy implementation of data
What do you dislike about the product?
Expensive for smaller organizations.
Limited deep customization.
Dependent on integration quality.
Occasional AI context or language gaps.
Limited deep customization.
Dependent on integration quality.
Occasional AI context or language gaps.
What problems is the product solving and how is that benefiting you?
Automates routine tasks: Quickly resolves common IT or HR issues (like password resets, access requests, FAQs) without human help.
Saves time: Reduces ticket load and response time for support teams.
Improves productivity: Employees get instant answers directly in Slack or Teams.
Enhances employee experience: Provides 24/7 support and consistent service quality.
Data-driven insights: Offers analytics to track issues, trends, and efficiency improvements.
Saves time: Reduces ticket load and response time for support teams.
Improves productivity: Employees get instant answers directly in Slack or Teams.
Enhances employee experience: Provides 24/7 support and consistent service quality.
Data-driven insights: Offers analytics to track issues, trends, and efficiency improvements.
Consulting
Improve Workflow Automation
Reviewed on Aug 06, 2025
Review provided by G2
What do you like best about the product?
Its a nice backend for creating intractive workflow
What do you dislike about the product?
its a taking time for login and not have proper deatils
What problems is the product solving and how is that benefiting you?
Its integrates well with tools like Slack, Teams, ServiceNow & AI chatbot actually resolves issues without needing human agents.