Category: AWS End User Messaging

SMS messaging is a great way to stay in touch with your customers and send them timely, relevant messages. However, it’s always required to get their permission before you start sending them texts. This is known as opting in. There are a few different ways to opt-in users to your SMS program. One common method […]

How to Migrate Your SMS Program to AWS End User Messaging In the fast-paced realm of communication, where every second counts and attention spans are shorter than ever, the choice of channels that you use to deliver your message to your recipients is critical. While we often find ourselves swept away by the allure of […]

The following 10DLC Campaigns, or, Use Cases outlined in Table 2 are currently supported by AWS End User Messaging. As part of the process to register for sending SMS to US based phone numbers you must select at least one Campaign that will be associated with the 10DLC number you procure. If you require more […]

In a previous blog post we walked through how to manage opt-outs for SMS in AWS End User Messaging using the V2 SMS and Voice API. The post detailed a scenario where a user needed to manage multiple use-cases such as marketing and One-Time Password (OTP) or Multi-Factor Authentication (MFA). This works great if all […]

Managing SMS can be challenging due to the continued increase in global regulation. One of the common functions that needs to exist for you to be in compliance is to be able to opt out your customers from receiving your communication when they request. AWS End User Messaging has the ability to automatically opt your […]

Note: The solution described below is outdated. WhatsApp is now available natively through AWS End User Messaging. Visit here to get started. In this blog you will deploy a solution that integrates Amazon Pinpoint with WhatsApp for outbound and inbound messages. Amazon Pinpoint is a multichannel customer engagement platform allowing you to engage with your […]

2/3/25 – Update – WhatsApp is now available through AWS End User Messaging. Visit here to get started. 8/19/2020 – Updated for clarity on Twilio sandbox requirements Amazon Pinpoint recently announced the general availability of custom channels. Custom channels enable you to extend the capabilities of Amazon Pinpoint via a webhook or AWS Lambda function. […]