Category: Customer Solutions

Proofpoint has redefined its professional services by integrating Amazon Q Business, a fully managed, generative AI powered assistant that you can configure to answer questions, provide summaries, generate content, and complete tasks based on your enterprise data. In this post, we explore how Amazon Q Business transformed Proofpoint’s professional services, detailing its deployment, functionality, and future roadmap.

This post describes the agentic AI assistant built by the Government of the City of Buenos Aires and the GenAIIC to respond to citizens’ questions about government procedures. The solution consists of two primary components: an input guardrail system that helps prevent the system from responding to harmful user queries and a government procedures agent that retrieves relevant information and generates responses.

The Amazon Finance technical team develops and manages comprehensive technology solutions that power financial decision-making and operational efficiency while standardizing across Amazon’s global operations. In this post, we explain how the team conceptualized and implemented a solution to these business challenges by harnessing the power of generative AI using Amazon Bedrock and intelligent search with Amazon Kendra.

In this post, we show you how Amazon Health Services (AHS) solved discoverability challenges on Amazon.com search using AWS services such as Amazon SageMaker, Amazon Bedrock, and Amazon EMR. By combining machine learning (ML), natural language processing, and vector search capabilities, we improved our ability to connect customers with relevant healthcare offerings.

In this blog, we examine the use case of a large energy supplier whose technical help desk agents answer customer calls and support field agents. We use Amazon Bedrock along with capabilities from Infosys Topaz™ to build a generative AI application that can reduce call handling times, automate tasks, and improve the overall quality of technical support.

In this post, we explore how Tyson Foods collaborated with the AWS Generative AI Innovation Center to revolutionize their customer interaction through an intuitive AI assistant integrated into their website. The AI assistant was built using Amazon Bedrock,

In this post, we share how the Salesforce AI Platform team optimized GPU utilization, improved resource efficiency and achieved cost savings using Amazon SageMaker AI, specifically inference components.

University Startups, headquartered in Bethesda, MD, was founded in 2020 to empower high school students to expand their education beyond a traditional curriculum. University Startups is focused on special education and related services in school districts throughout the US. In this post, we explain how University Startups uses generative AI technology on AWS to enable students to design a specific plan for their future either in education or the work force.

This post presents how AWS and PwC are developing new reasoning checks that combine deep industry expertise with Automated Reasoning checks in Amazon Bedrock Guardrails to support innovation.

In this post, Amazon shares how they developed a multi-node inference solution for Rufus, their generative AI shopping assistant, using Amazon Trainium chips and vLLM to serve large language models at scale. The solution combines a leader/follower orchestration model, hybrid parallelism strategies, and a multi-node inference unit abstraction layer built on Amazon ECS to deploy models across multiple nodes while maintaining high performance and reliability.