Category: Learning Levels

The telecommunications industry is more competitive than ever before. With customers able to easily switch between providers, reducing customer churn is a crucial priority for telecom companies who want to stay ahead. To address this challenge, Dialog Axiata has pioneered a cutting-edge solution called the Home Broadband (HBB) Churn Prediction Model. This post explores the […]

This post presents a solution to automatically generate a meeting summary from a recorded virtual meeting (for example, using Amazon Chime) with several participants. The recording is transcribed to text using Amazon Transcribe and then processed using Amazon SageMaker Hugging Face containers to generate the meeting summary. The Hugging Face containers host a large language model (LLM) from the Hugging Face Hub.

Large language models (LLMs) have unlocked new possibilities for extracting information from unstructured text data. Although much of the current excitement is around LLMs for generative AI tasks, many of the key use cases that you might want to solve have not fundamentally changed. Tasks such as routing support tickets, recognizing customers intents from a […]

As more powerful large language models (LLMs) are used to perform a variety of tasks with greater accuracy, the number of applications and services that are being built with generative artificial intelligence (AI) is also growing. With great power comes responsibility, and organizations want to make sure that these LLMs produce responses that align with […]

Large language models (LLMs) are making a significant impact in the realm of artificial intelligence (AI). Their impressive generative abilities have led to widespread adoption across various sectors and use cases, including content generation, sentiment analysis, chatbot development, and virtual assistant technology. Llama2 by Meta is an example of an LLM offered by AWS. Llama […]

Imagine harnessing the power of advanced language models to understand and respond to your customers’ inquiries. Amazon Bedrock, a fully managed service providing access to such models, makes this possible. Fine-tuning large language models (LLMs) on domain-specific data supercharges tasks like answering product questions or generating relevant content. In this post, we show how Amazon […]

Organizations often offer support in multiple languages, saying “contact us for translations.” However, customers who don’t speak the predominant language often don’t know that translations are available or how to request them. This can lead to poor customer experience and lost business. A better approach is proactively providing information in multiple languages so customers can […]

As of April 30, 2024 Amazon Q Business is generally available. Amazon Q Business is a conversational assistant powered by generative artificial intelligence (AI) that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems. Your employees can access enterprise content securely and privately using web applications built with […]

This is a guest post co-authored with Ville Tuulos (Co-founder and CEO) and Eddie Mattia (Data Scientist) of Outerbounds. To build a production-grade AI system today (for example, to do multilingual sentiment analysis of customer support conversations), what are the primary technical challenges? Historically, natural language processing (NLP) would be a primary research and development […]

At AWS re:Invent 2023, we announced the general availability of Amazon Bedrock Knowledge Bases. With Amazon Bedrock Knowledge Bases, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). In previous posts, we covered new capabilities like hybrid search support, metadata filtering to improve […]