Transforming Telcos
Explore how AWS is empowering telcos to reinvent themselves— transforming from telco to tech-co while moving their core workloads to the cloud to achieve the agility, resiliency, cost efficiency, security, and sustainability they need to stay ahead. AWS helps you transition from connectivity provider to digital service provider that leverages your network to create richer relationships with customers.
AWS Next Level studio sessions:
Hear from our customers and partners sharing their cloud journey and the benefits of moving core telecom workloads such as BSS, OSS, Core, and RAN to the AWS Cloud:
Explore solutions
B2B Omnichannel Contact Center as a Service (CCaaS)
Telecom operators are seeking to resell omnichannel contact center solutions that use Amazon Connect to their enterprise customers. This solution, known as contact center as a service (CCaaS), opens AWS Marketplace as a resale channel and accelerates and simplifies the go-to-market process.
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Connected Customer Journey Platform
Connected Customer Journey (CCJ) centralizes and refines customer-context data, creating a single source of truth of customer touch points from siloed, raw, disparate data. As a result, CSPs can automatically understand and extract customer information, creating a closed-loop approach to optimize each customer’s experience.
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Customer Care Agent Assist
Customer care agents and supervisors can better understand and respond to customer needs by using Real-Time Agent Assist solutions from AWS. These solutions use artificial intelligence to provide conversation analytics in near real time, helping to increase agent effectiveness and improve the customer experience.
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Customer Self-Service with Virtual Assistants
Speech recognition helps organizations to create more personalized, engaging, and efficient interactions with customers. The use of artificial intelligence and machine learning enhances interactive voice response (IVR) and powers chatbots.
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Intelligent Customer Retention & Marketing Offers
Communication service providers (CSPs) seek a solution to confidently identify key drivers behind churn. Many CSPs are turning to machine learning to build churn prediction models, which identify high-risk subscribers and uses their experiences and profiles to personalize offerings.
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Intelligent Fraud Monitoring
Telecom companies are turning to solutions that use machine learning to identify fraudulent patterns of behavior and flag them for investigation. These solutions remove the operational overhead of managing rule sets and reduce costs associated with combating fraud.
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Leading telcos are already using AWS. Contact our experts to start your journey today.
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