Accelerating innovation through modernization on AWS with Verint Systems

Verint’s acquisition strategy created a mixture of technologies—Java, .NET, and various application and database types—each with its own infrastructure requirements. Most customers ran Verint software on premises, and the company’s database structures created architectural bottlenecks while driving up licensing costs. The technical debt was slowing innovation at a time when best practices demanded speed and agility.

The company needed to migrate its data center infrastructure to scalable cloud alternatives, break apart monolithic databases, and unify fragmented data. When Verint evaluated cloud providers, AWS stood out for its comprehensive service portfolio, global infrastructure, and developer-focused tools that could support the company’s modernization goals. “AWS has all the tools with all the bells and whistles to help you innovate faster,” says Vikas Sood, global vice president of Verint.

Verint broke the journey into manageable phases, tackling high-priority challenges first while maintaining business continuity. Through six engagements in AWS Application Modernization Lab (AWS AML), the AWS team worked alongside Verint’s engineers to assess existing workloads and chart pathways to accelerate innovation. Together, they created best practice playbooks and reusable templates for future migrations and modernizations. Verint made a strategic decision to containerize all workloads, viewing containers as the optimal approach for cloud operations.

One critical AWS AML engagement focused on transitioning applications from .NET Framework to .NET Core, a prerequisite for containerization. With strategic direction and hands-on technical guidance from the AWS team, Verint successfully navigated this transformation. To orchestrate the containerized applications, the company adopted Amazon Elastic Kubernetes Service (Amazon EKS). This fully managed service lets teams of almost any size or skill level build, run, and scale production-ready applications easily across virtually any environment.

To reduce expensive, recurring licensing requirements while improving scalability, Verint migrated its Microsoft SQL Server databases to AWS purpose-built databases. The company adopted Amazon Aurora, which provides high performance and availability at a global scale for PostgreSQL, MySQL, and DSQL.

Verint participated in the AWS Migration Acceleration Program (AWS MAP), a comprehensive and proven cloud migration program. The company also used AWS Rapid Start Modernization in Migration (AWS RASMM) and the AWS ISV Workload Migration Program (AWS WMP) to accelerate workload migrations to the cloud. These programs provided financial credits as workloads moved to AWS, in addition to strategic and operational benefits that empowered Verint to pursue its goals cost effectively.

“Modernizing on AWS opened several paths for Verint: scaling worldwide in different regions, scaling an application to the level we want, and meeting our customers’ needs,” says Sood. “The infrastructure we have empowers us to innovate much faster.”

As Verint’s modernization progressed, the company began to embrace AI and machine learning. When generative AI emerged, AWS provided a natural path forward through Amazon Bedrock, which gives access to hundreds of foundation models from leading AI companies. By participating in the AWS Global Passport program, the company accessed the support it needed to grow its business internationally. The program facilitated Verint’s expansion of AI workloads, providing both consulting expertise and financial resources. Now, the company can keep customers’ data within designated regions while empowering global teams to train AI models locally.

Verint’s multiyear transformation delivered measurable improvements across its operations. Through six AWS AML engagements, the company boosted velocity, scalability, and AI performance. Verint also reduced migration time and costs by 20 percent while increasing team velocity by 15 percent. Mean time to recovery improved, and outage rates declined, enhancing reliability for customers worldwide.

The modernized architecture now spans five global regions. By switching most of its large-language-model traffic to Amazon Bedrock, Verint reduced costs by 60 percent while improving performance and scalability. The new tech stack accelerated the delivery of features and products, keeping the company competitive in a fast-paced market.